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CAPÍTULO I: MARCO TEÓRICO RELACIONADO A LA CALIDAD EN LA

B. DIAGNÓSTICO DE LA SITUACIÓN ACTUAL DE LA GESTIÓN ADMINISTRATIVA

14 28-03-1986 (30) $677,842 $4,838,697 0 / 1 0 / 17 22-12 / 184-207 4-3 / 63-49 4-4 / 40-51 AGNIESZKA RADWANSKA 2 4 06-03-1989 (27) $1,175,241 $22,952,954 1 / 18 0 / 2 20-9 23-6 / 448-198 4-2 / 93-82 3-2 / 57-54 WTA RANKING

ROAD TO SINGAPORE LEADERBOARD DATE OF BIRTH (AGE)

YTD PRIZE MONEY CAREER PRIZE MONEY SINGLES TITLES (YTD / CAREER) DOUBLES TITLES (YTD / CAREER)

ROLAND GARROS W-L (MD) YTD / CAREER W-L (MD) YTD / CAREER 3-SET W-L (MD) YTD / CAREER TIE-BREAK W-L (MD)

YTD / CAREER CLAY W-L (MD) YTD / CAREER TOP 10 W-L (MD) YTD / CAREER TOP 20 W-L (MD) YTD / CAREER Left Hander W-L (MD) 3-9 4-2 / 74-41 8-3 / 60-67 4-4 / 16-60 2-3 / 6-35 1-2 / 14-19 5-4 / 96-111 2-2 / 45-76 1-0 / 34-24

2016 ROLAND GARROS Performance

6-4,6-4 W - POLONA HERCOG (SLO #94)

R2

6-4,7-5 W - [Q] LUCIE HRADECKA (CZE #146)

R1

6-2,6-4 6-0,6-2 W - CAROLINE GARCIA (FRA #40)

W - BOJANA JOVANOVSKI (SRB #120) R2

R1

ROLAND GARROS Tournament History * Qualifying match BARBORA STRYCOVA

2015

R1 L - TSVETANA PIRONKOVA (BUL #49) 7-6(5) 6-2 2014

R1 L - HEATHER WATSON (GBR #92) 6-3 6-4 2013

R1 L - BOJANA JOVANOVSKI (SRB #47) 6-3 6-2 R3* W - STEPHANIE VOGT (LIE #201) 6-4 6-4 R2* W - ALEXANDRA PANOVA (RUS #165) 1-6 7-5 10-8 R1* W - MONIQUE ADAMCZAK (AUS #224) 6-1 6-1

2012

R1 L - STÉPHANIE FORETZ (FRA #86) 6-3 7-5

AGNIESZKA RADWANSKA

2015

R1 L - ANNIKA BECK (GER #83) 6-2 3-6 6-1 2014

R3 L - AJLA TOMLJANOVIC (CRO #72) 6-4 6-4 R2 W - KAROLINA PLISKOVA (CZE #53) 6-3 6-4

R1 W - SHUAI ZHANG (CHN #36) 6-3 6-0

2013

QF L - SARA ERRANI (ITA #5) 6-4 7-6(6)

R16 W - ANA IVANOVIC (SRB #14) 6-2 6-4

R3 W - DINAH PFIZENMAIER (GER #127) 6-3 6-4 R2 W - MALLORY BURDETTE (USA #80) 6-3 6-2

R1 W - SHAHAR PEER (ISR #140) 6-1 6-1

Strycova:

 Making 10th main draw appearance at Roland Garros (and 13th overall)

 Has achieved career-best result at Roland Garros by reaching 3r for the first time. In previous tournament history, made 2r exit on debut in 2004 (l. eventual champion Myskina), but lost in 1r on every other appearance (2005, 2009-2015)

 Bidding to advance to 4r at a Grand Slam for the third time, after 2014 Wimbledon (l. QF) and 2016 Australian Open (l. 4r)

 Has reached 3r without the loss of a set, defeating countrywoman Hradecka in 1r and Hercog in 2r

 Playing No.2 A.Radwanska today. Owns a 1-7 lifetime record against Top 2 opponents, with victory coming over No.2 Li at 2014 Wimbledon (the last match of Li’s career)

 Enters Roland Garros having reached QF at 2016 Rome (l. eventual runner-up Keys) and Prague (l. eventual runner-up Stosur), and a 2r run at Madrid (where she upset No.3 Kerber in the 1r, before falling to Keys)

 Win over world No.3 Kerber at Madrid was her second Top 10 victory of the year (after defeating No.3 Muguruza at Australian Open in 3r) and sixth of her career

 In April, went 1-1 in singles in Czech Republic’s 3-2 defeat of Switzerland in Fed Cup World Group SF (d. Bacsinszky, l. Golubic). Czechs play France in November’s final

 On US hard court swing, reached R16 at 2016 Indian Wells (l. Halep) and fell in 2r at Miami (l. Kerber)

 Opened 2016 Middle East swing by reaching second Premier-level singles final of career, at Dubai (l. Errani); was also runner-up on grass at 2014 Birmingham (l. Ivanovic)

 Dubai marked sixth singles final of her career (1-5 win-loss record). Sole title came at 2011 Québec City (d. Erakovic in F). Re-entered Top 40 following run in Dubai and then made 2r exit at Doha (l. Kvitova)

ROLAND GARROS - FRANCE | May 22 - Jun 05, 2016 | $16,474,735 | GRAND SLAM

MATCH NOTES

All data as at Friday, May 27, 2016

2011

R1 L - NA LI (CHN #7) 6-3 6-7(6) 6-3

2010

R1 L - ROSSANA DE LOS RÍOS (PAR #102) 7-6(2) 6-3 2009

R1 L - LOURDES DOMÍNGUEZ LINO (ESP #87) 6-1 4-6 9-7 2008

R1* L - EKATERINA DZEHALEVICH (BLR #183) 7-6(5) 6-3 2007

R1* L - MONICA NICULESCU (ROU #213) 6-2 6-4 2006

R3* L - YULIYA BEYGELZIMER (UKR #138) 6-4 6-2

R2* W - DANIELA KIX (AUT #194) 6-2 6-0

R1* W - YVONNE MEUSBURGER (AUT #126) 2-6 7-5 6-3 2005

R1 L - ELENA DEMENTIEVA (RUS #5) 6-3 6-3 2004

R2 L - ANASTASIA MYSKINA (RUS #5) 6-0 6-4

R1 W - ELS CALLENS (BEL #84) 6-3 6-2

2012

R3 L - SVETLANA KUZNETSOVA (RUS #28) 6-1 6-2 R2 W - VENUS WILLIAMS (USA #53) 6-2 6-3 R1 W - BOJANA JOVANOVSKI (SRB #101) 6-1 6-0

2011

R16 L - MARIA SHARAPOVA (RUS #8) 7-6(4) 7-5 R3 W - YANINA WICKMAYER (BEL #22) 6-4 6-4

R2 W - SANIA MIRZA (IND #72) 6-2 6-4

R1 W - PATRICIA MAYR-ACHLEITNER (AUT #113) 6-1 6-2 2010

R2 L - YAROSLAVA SHVEDOVA (KAZ #36) 7-5 6-3 R1 W - ELENA BALTACHA (GBR #62) 6-0 7-5

2009

R16 L - SVETLANA KUZNETSOVA (RUS #7) 6-4 1-6 6-1 R3 W - KATERYNA BONDARENKO (UKR #60) 6-2 6-4 R2 W - MARIYA KORYTTSEVA (UKR #94) 6-1 6-4 R1 W - ROSSANA DE LOS RÍOS (PAR #105) 6-3 6-1

2008

R16 L - JELENA JANKOVIC (SRB #3) 6-3 7-6(3)

R3 W - ALIZÉ CORNET (FRA #20) 6-4 6-4

R2 W - JELENA PANDZIC (CRO #189) 6-2 6-0 R1 W - MARIYA KORYTTSEVA (UKR #65) 6-4 6-3

2007

R1 L - MARA SANTANGELO (ITA #31) 6-1 6-4

 Represented Czech Republic in 2016 Fed Cup World Group I QF tie; teamed up w/Ka.Pliskova to defeat Romania’s Mitu/Olaru in deciding doubles rubber

 Bowed out of 2016 St Petersburg in 1r (l. No.177 Kozlova); at the time it was her first loss to a player ranked outside Top 100 since 2014 (l. No.131 Duval at $100k ITF/Prague-CZE)

 Strong finish to Australasian swing this year – after 2r exit at Auckland (l. eventual runner-up Goerges) and 1r loss at Hobart (l. Larsson), reached R16 at Australian Open (l. Azarenka). Was bidding to equal her best result at a Grand Slam (QF at 2014 Wimbledon)

 Advanced to 28th WTA doubles final of career at 2016 Auckland, finishing runner-up (w/Kovinic); now owns 17- 11 record in WTA doubles finals, most recent title coming at 2012 Palermo (w/Voracova)

 Ended 2015 at No.41, down from career-best No.26 in 2014

 Was part of the Czech Republic team to win 2015 Fed Cup, clinching the tie in the decisive doubles rubber with Ka.Pliskova (d. Vesnina/Pavlyuchenkova)

 Made strong start to 2015 season, reaching SF at Auckland (l. Wozniacki) and Antwerp (l. Petkovic), QF at Sydney (l. Pironkova) and 3r at Australian Open (l. Azarenka). Other 2015 season highlights included reaching QF at Prague (l. Siniakova), Bastad (l. Larsson) and Luxembourg (l. Van Uytvanck)

 Advanced to QF at 2014 Wimbledon; the first time in Open Era that three Czech women advanced to QF at a Slam (alongside Kvitova and Safarova)

 Currently the Czech No.4 of five women in Top 100 – as at May 23, 2016

 Owns one WTA singles title, won at 2011 Québec City (d. Erakovic in F), and is a five-time runner-up

 Made tour-level main draw debut at 2003 Wimbledon

 Played first event of career on ITF Circuit in Czech Republic in 2000

 Coached by Thomas Krupa

A.Radwanska:

 Making 10th appearance at Roland Garros. Best result is reaching QF in 2013 (l. Errani). Also reached R16 on three occasions: 2008 (l. Jankovic), 2009 (l. eventual champion Kuznetsova) and 2011 (l. Sharapova)

 1r loss to Beck in 2015 was her first opening round defeat at a Grand Slam since 2009 Australian Open

 Was the 2006 Roland Garros girls’ singles champion; one of eight former junior champions to reach the 2r this year (Razzano, A.Radwanska, Cornet, Halep, Mladenovic, Svitolina, Beck and Kasatkina)

 Overcame Jovanovski in 1r for the loss of only two games (60 62), and the in-form Garcia in 2r, improving record in Grand Slam 2r matches to 29-8

 Bidding to reach 4r at Roland Garros for fifth time, and first since advancing to QF in 2013; owns a 23-5 record in 3r matches at majors

 Plays No.33 Strycova today. Four of her nine losses at Roland Garros have come to opponents ranked outside the Top 30: No.31 Santangelo in 2007, No.36 Shvedova in 2010, No.72 Tomljanovic in 2014 and No.83 Beck in 2015

 Has won her last six matches against Czech opposition; most recent loss came at the hands of Kvitova at 2015 New Haven

 Scored her 100th Grand Slam win at 2015 US Open (d. Linette in 2r, l. Keys in 3r); one of 10 active players with 100 or more Grand Slam wins (107-39 entering 2016 Roland Garros 3r)

 Decided to prepare for Roland Garros differently this year, playing Stuttgart and Madrid, but taking the week of Rome off to practice

 Clay lead-in results were mixed: reached SF at 2016 Stuttgart (l. Siegemund) – her first SF on clay since 2014 Madrid – but was then upset in 1r at 2016 Madrid by eventual runner-up Cibulkova

 Loss to No.71 Siegemund in Stuttgart was worst by ranking for almost a year, having fallen to No.83 Beck here at 2015 Roland Garros

 Has now reached SF (or better) at nine out of last 12 tournaments: 2016 Stuttgart (SF), 2016 Indian Wells (SF), 2016 Doha (SF), 2016 Australian Open (SF), 2016 Shenzhen (won), 2015 WTA Finals (won), 2015 Tianjin (won), 2016 Beijing (SF) and 2015 Tokyo PPO (won). Exceptions during this period are 2015 Wuhan (1r), 2016 Miami (R16), 2016 Madrid (1r)

 Reached R16 at 2016 Miami (l. Bacsinszky) and was forced to withdraw from 2016 Katowice w/right shoulder injury

 Posted SF run at 2016 Indian Wells (l. S.Williams) which propelled her to joint-highest career ranking, having also reached No.2 slot in July and August 2012

 Withdrew from 2016 Dubai due to a left leg injury, but went on to reach SF at Doha (l. eventual champion Suarez Navarro)

 Withdrew from 2016 Sydney due to a left leg injury, and then went on to reach fifth career Grand Slam semifinal at Australian Open (l. S.Williams)

 Opened 2016 season by winning title at Shenzhen for 18th WTA singles title, 15 of them coming on hardcourts; boasts 18-7 record in finals

 Posted third Top 5 season in 2015, ranked No.5 – her seventh Top 10 finish in eight seasons

 2015 season highlighted by winning the WTA Finals in Singapore (d. Kvitova in F) – biggest title of career. Lost opening round robin matches to Sharapova and Pennetta, however defeated Halep to qualify for SF; d. Muguruza in SF and Kvitova in F

 Remains only Polish player to ever compete at the WTA Finals

 Defeat of Halep in WTA Finals SF was her 500th WTA career match win – 16th active player to achieve this

 In addition to WTA Finals title, in 2015 also captured titles at Tianjin (d. Kovinic in F), which secured qualification for Singapore, and Tokyo PPO (d. Bencic in F); finalist at Eastbourne (l. Bencic) and reached SF at Katowice (l. Giorgi), Nottingham (l. Niculescu) and Beijing (l. Muguruza)

 Grand Slam results in 2015 highlighted by SF run at Wimbledon (for third time in four years; l. eventual runner-up

Muguruza); reached R16 at Australian Open (l. V.Williams), fell 1r at 2015 Roland Garros (l. Beck) and advanced to 3r at US Open (l. Keys)

 Surpassed $20m mark in career prize money in 2015 – 12th player to do so

 At 2012 Wimbledon became Poland’s first Grand Slam finalist in the Open Era (Jadwiga Jedrzejowska was runner‐up in three Grand Slam finals in the 1930s, including at Wimbledon in 1937); l. S.Williams in three sets

 Has reached at least QF stage at three of the four majors; exception is US Open (R16 on four occasions)

 First Polish woman to win a WTA singles title (2007 Stockholm); rank in Top 10 (after 2008 Wimbledon); and defeat a world No.1 player (Wozniacki at 2012 Sydney)

 Is the top ranked Pole of two in the Top 100 (also Linette), as at May 23, 2016

 Won WTA Fan Favorite Award in 2015, the fifth straight year she has topped the public vote

 Wimbledon junior champion in 2005 (sister Urszula won event in 2007); also girls’ champion at Roland Garros in 2006

ROLAND GARROS - FRANCE | May 22 - Jun 05, 2016 | $16,474,735 | GRAND SLAM

MATCH NOTES

All data as at Friday, May 27, 2016

YANINA WICKMAYER (BEL #54) vs. [4] GARBIÑE MUGURUZA (ESP #4)

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