Didáctica

To access these benefi ts of your Qualifying Account, you must register via the Traveller App, online at barclays.dragonpasstraveller.com

or over the telephone on 03 332 205 599*. The Traveller App can be downloaded from the Google Play or Apple App Store. This app is your digital membership card for the scheme. With your app, you can access not only the airport lounges, but also all the additional discounts and benefi ts plus helpful travel information. A physical membership card can be provided on request. Please note, this service is designed to work as a digital service through access to the app provided. Using only the physical membership card may mean you cannot access all of the discounts and information you would have access to if you used the app.

Complaints and feedback about the airport lounge access scheme can be addressed directly to us on

03 332 205 599*, by email at [email protected] or

you can write to us at: Barclays Airport Lounge Access c/o Assurant Solutions PO Box 98

Blyth NE24 9DL

+ A visit means one entry to an airport lounge or one free spa/nail bar treatment per person. For instance, a sole account customer travelling alone could visit an airport lounge a maximum of six times, or, enjoy a maximum of six free spa/nail bar treatments. Joint account customers could visit an airport lounge together or enjoy three free spa treatments together (a total of six visits).

* 03 numbers cost no more than a national rate call and are included in ‘inclusive minutes’ for mobiles Call charges will vary depending on

your phone provider. If you are unsure of your call charges we recommend contacting your provider before calling us. To maintain a quality service, we may monitor and record phone calls (above 2 paragraphs in the footer of the page).

– Should you wish to refer your complaint to the Ombudsman please be aware that you have six months from the date of our fi nal written response in which to do so.

The Financial Ombudsman Service does not cover complaints concerning RAC Motoring Services’ provision of the Roadside, Recovery and At Home elements of RAC Breakdown Cover.

RAC Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can obtain more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100* or by visiting their website at fscs.org.uk.

The FSCS does not cover RAC Motoring Services’ provision of the Roadside, Recovery and At Home elements of RAC Breakdown Cover.

Data Protection

We will disclose your information to our business partners, service providers and agents for service purposes. We will only do this where it is necessary for the conclusion, or performance of a contract between us, or that we enter into at your request or in your interest. We may record telephone calls for staff training and evidential purposes. We may share your information with the Barclays Group. For more details how Barclays will use your information, please refer to your Retail Customer Agreement.

We may transfer your information outside of the European Economic Area, for example to Asia. We will only do this where it is necessary for the conclusion, or performance of a contract between us, or that we enter into at your request, in your interest, or for administrative purposes. When you give us information about another person, you confi rm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice.

You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.

Airport Lounge Access

Benefi ts of your Qualifying Account include: access to over 800 airport lounges around the world and selected treatments from participating spas and nail bars, including 6 free visits+ _{plus access to}

discounts at participating airport restaurants.

How to Register

To access these benefi ts of your Qualifying Account, you must register via the Traveller App, online at barclays.dragonpasstraveller.com

or over the telephone on 03 332 205 599*. The Traveller App can be downloaded from the Google Play or Apple App Store. This app is your digital membership card for the scheme. With your app, you can access not only the airport lounges, but also all the additional discounts and benefi ts plus helpful travel information. A physical membership card can be provided on request. Please note, this service is designed to work as a digital service through access to the app provided. Using only the physical membership card may mean you cannot access all of the discounts and information you would have access to if you used the app.

Complaints and feedback about the airport lounge access scheme can be addressed directly to us on 03 332 205 599*, by email at

[email protected] or you can write to us at:

Barclays Airport Lounge Access c/o Assurant Solutions PO Box 98

Blyth NE24 9DL

+ A visit means one entry to an airport lounge or one free spa/nail bar treatment per person. For instance, a sole account customer travelling alone could visit an airport lounge a maximum of six times, or, enjoy a maximum of six free spa/nail bar treatments. Joint account customers could visit an airport lounge together or enjoy three free spa treatments together (a total of six visits).

* 03 numbers cost no more than a national rate call and are included in ‘inclusive minutes’ for mobiles Call charges will vary depending on

your phone provider. If you are unsure of your call charges we recommend contacting your provider before calling us. To maintain a quality service, we may monitor and record phone calls (above 2 paragraphs in the footer of the page).