Diferencia entre la escuela pública y los centros concertados

Partners will ensure that the One-Stop Service Centers provide, at all times, optimal services to customers and Partners. This includes, but is not necessarily limited to:

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- Possessing a working knowledge of each Partner’s program and service protocol.

- Possessing a working knowledge and understanding of all of the resources available at the One-Stop Center such as: Career and labor market information, unemployment insurance information, Training protocol, Pure Michigan Talent Connect services, assistive devices, and services for individuals with disabilities, resources in the Resource Center, etc.

- Having all staff trained to address emergency situations and/or conflict by or with customers; assisting customers with disabilities, etc.

- Referring job seekers to One-Stop workshops as may be appropriate. - Assisting as presenters in One-Stop workshops in areas of expertise.

- Providing employers (LVER) and program qualified veteran job seekers (DVOW) with assistance in clarifying their needs and referring the customer to the most appropriate point of service within the One-Stop Center and follow-up to assure need is met.

- Participate in other Partner’s staff meetings, when appropriate, to keep each other informed and updated of program changes.

- Participate in the planning and assist with career fairs conducted by and/or at the One-Stop Center. - Coordinating with other Partners in job development and job placement activities.

- Ensuring representation at all Partner meetings. - Support Business Services Professionals

Information Sharing/Customer-Focused Management Information System

Common information systems, open-access and connectivity among systems are required for an

effective and efficient workforce development system. These linkages support integrated service delivery as well as conserve resources. Consistent with state and federal regulatory requirements, the Partner agrees to the use of,

- A single, common customer release form (except where other formats are legally required). - An interagency agreement for information sharing.

- Common intake data elements and processes.

- A common (state-developed) central database (case management and MIS performance data). - A common automated labor exchange system (currently, the Pure Michigan’s Talent Connect). - A common system of measuring continuous improvement and customer satisfaction.

- A common process of managing the Training requests.

- A process for a periodic review of informational material and resources available within the One-Stop Center and Resource Center.

- Other systems and/or procedures that may be developed by the Partnership for enhancing the delivery of workforce development services to job seekers and employers.

Staffing and Professional Development

The Partner agrees to support and participate in professional development to ensure all Partner staff understand and discharge their responsibilities within the context of a “system” rather than an “agency” or “program.” Professional development may be provided in a variety of critical areas such as, but not limited to:

- Consensus building, meeting management, conflict resolution, and problem solving. - Design and implementation of shared workforce delivery systems.

- Use of new software and hardware. - Principles of a customer-driven system.

- Principles of an integrated service delivery system.

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Partner agencies that service customer needs at the One-Stop Center facilities or at facilities off-site may have occasion to make referrals to other partners for services provided at the One-Stop Centers. To ensure that customers are provided maximum quality service with a minimum number of partner contacts, a general referral process shall be followed.

 Customers directed to general One-Stop Service Center services: Referrals shall be directed to the One-Stop Operator (common point of referral)

 Customers from off-site locations for specific Partner services such as Trade Assistance Act, WIA Adult, Youth or Dislocated Worker Services, etc.: Any customer referral shall be preceded by a contact with the respective Partner program representative for referral instructions.

 Customers that have been processed through the Employment Services system to other on-site Partners: The referral will be conducted in accordance with the protocol that has been established by the Partner agencies.

Resource Pooling and Cost Sharing

To the extent that discretionary resources are available, the Partner agrees to: (Note: the following does not apply to the Workforce Development Agency, State of Michigan [WDASOM])

 Contribute staff resources (local and /or itinerant) to the general operation of the One-Stop Center.  Contribute facilities, space, equipment, or other assets as may be required.

For the pro-ration of program allocations, the Partner agrees to the following pro-ration process: Sharing of One-Stop facility and operational support costs will be made on a prorated basis to be performed by the Michigan Works! Agency from funds directed to the Michigan Works! Southwest Workforce Development Board. These include, but may not be limited to:

- WIA Adult, Youth and Dislocated Worker annual allocations,

- JET annual allocations (TANF, state general fund/general purpose, and/or WIA statewide activity), - WIA statewide activity annual and/or special allocations,

- Prisoner Re-entry Program

- One-Stop Operations annual and/or special allocations (WIA statewide activity), - Other allocations as may be available.

The pro-ration process includes the following:

- Identification of expenses that are provided for the benefit of all of the Service Center partners. - Identification of space usage (square feet including common areas) for each partner program.

- Facility and operating costs are allocated based on the percent of space utilized for each program. The resulting sum is deducted from the initial allocations of each respective funding source before the identification of program funds assigned to respective Partners programs.

- The allocations may be revised during the program year only if it is determined practical and economically feasible by the MWA.