Discussion and conclusions

ALL SFA P2 P3 P4

Flight Attendant Policy Manual

 All FA must disembark together in a group when proceeding from the aircraft to the OCC.

 At OCC, FA must check their individual folder for any memos and circulars from the Department / Company and designated FA to hand over the In Flight Sales money to the cashier.

 All FA must read the notice board in the briefing area at the OCC for any latest information or news update.

 All FA must attend the post flight de-briefing at the FA briefing area at the OCC conducted by the SFA following the guidelines of the post flight de-briefing given by the FAD.

 The post flight de-briefing must be done within fifteen (15) minutes after the arrival time at the OCC.

 All FA must sign off and check for any duty changes within 03 hours prior to their next flight.

 FA must also check their email for any memos or circulars sent by FAD and / or Company

 The SFA must contact FAM or the representative immediately upon arrival at OCC should there be any urgent matters to be highlighted and discussed relating to the flight operated.

 Issues faced during the flight duty must be discussed in the post flight briefing and to be recorded by the SFA in the eVR on a sector to sector basis.

 The SFA must submit all other relevant documents of the flight (if applicable) at the end of every flight duty.

 All FA must arrange for their own transportation to return to their residence after the end of flight duty.

8.5.2 Out of Base

 FA on night stop duty must go through the crew channel to clear Immigration and Custom checks when required (International Flight Only)

 FA must then proceed to the designated transport waiting area for the shuttle to the hotel.

 If the transport is not available or has been delayed, the SFA will contact the Station Representative for further clarification or instructions regarding the transport.

Flight Attendant Policy Manual

 All FA must proceed to hotel in a group at all times using the transport provided.

 Upon arrival at the hotel, the SFA will refer to the hotel reception for a group check in for all FA and to arrange for the pickup time of the next flight duty.

 All FA are required to attend the post flight de-briefing which is to be done at the hotel lobby or at the crew lounge (if provided for by the hotel).

 The post flight de-briefing will be conducted by the SFA for a maximum of fifteen (15) minutes only.

 At the end of the post flight de-briefing, the FA will be informed of all the room numbers for the set of crew and the pick-up time for the next flight duty ex-station.

8.5.3 Out of Base (during night stop)

 All FA are required to annotate every FA room number and to inform the SFA and the hotel operator/ reception if FA are sharing room or have change to another room.

 All FA are advised to be in or within the vicinity of the hotel area at any time when night stopping at any station. FA are must not leave further than 20 km radius from the hotel.

 For security reasons, FA are reminded to carry with them their Crew Identification Card and Passport or shore pass (where applicable) whenever they are out of the hotel premises at a night stop station.

 FA are also advised to move around in group at any time they are in the night stop station and adhere to the rules and regulations of the hotel/country they are night stopping in.

 If any FA wish to leave the hotel, they must inform the SFA of their where about in case they are required to be contacted urgently for a flight duty or in the case of emergency.

 Any FA who wishes to stay away from the hotel provided by the Company, must give the address and contact number to the hotel reception and to the SFA provided that the place is within the 20km radius of the hotel.

 The FA concerned must return to the hotel one day before the next flight duty ex-station. They must contact the SFA the moment they are back at the hotel room for confirmation that they are available for the next day flight duty.

 FA are reminded and advised that their individual hotel room allocated to them must be well maintained and should not be occupied by anyone other than FA.

 The FA must ensure that they had sufficient rest prior to their next duty and be available for their flight duty on the day of departure.

 Other facilities provided for by the hotel should be well maintained by the FA and damages done must be borne by them, individually.

Flight Attendant Policy Manual STANDARD OPERATING PROCEDURES

After Flight Duty

Issue Date 01DEC12 Issue 03 Rev 00

Chapter 8

Page 16

 Cooking in the hotel room is strictly prohibited.

 The dress code for all FA must be appropriate and decent as they are representing the airline and this reflects the image of the Company.

 All FA must adhere the hotel rules and regulations when residing at any hotel provided by the Company.

 Any FA found violating the hotel rules and regulations will be subjected to disciplinary action by FAD / company

Flight Attendant Policy Manual