El rompecabezas y la pregunta de investigación

Go to fedex.com to ship, track, find a FedEx

location and access other convenient,

timesaving shipping resources.

USE OUR SERVICES

A one-stop resource for managing your shipping needs

Online Shipping at fedex.com

Whether you want to track the status of a package, learn more about our services or manage your account, our Web site makes it easy. Use the tabs at fedex.com to find the tools and resources you need to work faster and be more productive. Package/Envelope

Get information on FedEx Express and FedEx Ground delivery services for packages that weigh up to 150 lbs.

Freight

Choose the FedEx freight-shipping service that best meets your needs. We offer solutions for:

• U.S. and international express freight • LTL (less-than-truckload) freight • Critical and specialty freight • Ground multiweight freight • Ocean freight

Expedited

Compare our fastest services for packages and freight. Office/Print Services

Check out the business, document and shipping services that are available at FedEx Kinko’s Office and Print Centers®_{and FedEx Kinko’s}®_{Ship Centers.}

• Enter a ZIP code to find locations in your area.

• Send a print order from your computer to a FedEx Kinko’s Office and Print Center using FedEx Kinko’s®_{Print Online, then track it online using the order number.} • Promote your business with FedEx Kinko’s®_{Direct-Mail Services.}

See p. 45for more information on FedEx Kinko’s. Ship

Select the Ship tab to:

• Process shipments and create shipping labels using FedEx Ship Manager at fedex.com:

– Get courtesy rate quotes.

– Process multiple-piece shipments (up to 25 pieces) on one shipping label. – Store up to 300 Fast Ship profiles for repeat shipments to the same address. – Use e-mail notification messages to update your recipient and others on

the status of the delivery.

• Compare the rates and transit-time options available for your shipment.

OUR SOLUTION YOUR SHIPPING NEED

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For a convenient way to process your shipments any time of day, select Prepare Shipment from the Ship tab at fedex.com.

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• Find a FedEx location in your area. • Schedule a pickup.

• Prepare international shipments:

– Identify, then download, the documentation your international shipments require.

– Estimate duties and taxes upfront.

– Access shipping advisories and customs documents for more than 200 countries.

– Check regulatory changes and new trade restrictions. Information is updated every 48 hours.

– Save profiles of frequently shipped commodities. – Check government lists of restricted trading parties.

– Review clearance fees that may be assessed at the destination. • Order supplies (a FedEx account number is required).

Track

Select the Track tab to track the status of up to 30 FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx Freight and FedEx Custom Critical shipments at a time, from origin to destination, plus view proof-of-delivery signatures and select e-mail notification messages. Each piece in a multiple- piece shipment can be tracked using only one tracking number.

From fedex.com, you can also track FedEx Kinko’s orders by entering the order number. See p. 47for information on FedEx InSight®_{and other}

tracking options. Manage

Select the Manage tab to review and pay your invoices online, plus: • Learn about billing options.

• Go to My FedEx®_{for a customized view of fedex.com.} •Update your account information if you’ve moved or have a new

phone number.

•Access account-management tools. •Apply for a refund or invoice adjustment. •File a claim on a U.S. shipment.

See p. 48for information on FedEx®_{Billing Online and other account-}

management tools that can save you time.

Business Solutions

Select the Business Solutions tab to:

• Learn how to manage your shipping from a wireless device. • Browse service information and business resources customized for

small businesses.

• Integrate your business applications with FedEx via the FedEx Developer Resource Center.

• Find a FedEx solution based on information you provide about your business and shipping needs.

Solutions for Your Shipping Needs

If you’re a new customer: Select New Customer Center at fedex.comfor the resources you need to get started. You can open an account, download a copy of the FedEx Welcome Kit, learn how to ship and get a rate quote.

If you run a small business: Use the FedEx Small Business Center to access the FedEx services and tools that will benefit you most. Learn about our business solutions, take advantage of special offers, and read articles and success stories. Select the Business Solutions tab, then Visit FedEx Small Business Center. If you want help finding the right solution: Use the FedEx Solutions Tool to identify the delivery service, shipping technology or other FedEx tool that will meet your needs. Answer a few simple questions and we’ll guide you to the best solutions. Select the Business Solutions tab, then Find a FedEx Solution. If you want detailed account information: Take advantage of FedEx®_Reporting

Online, which lets you request, view and download shipping reports, and make informed business decisions. Select the Manage tab for more information. If you want to ship on the go: Use FedEx Mobile to access FedEx services and information from your mobile phone or other wireless device. Select the Business Solutions tab, then Learn About FedEx Mobile.

If you want information about our services: Select Service Info at fedex.com for detailed information on U.S. package, international package and freight services, plus service options such as collect on delivery, proof of delivery, and dangerous goods and hazardous materials shipping.