Telf.:_____________________
ANEXO 7 Escala EVA (56)
● Pride and enthusiasm in your work Systems
● Performance management
● Involvement in decision-making
● Teamwork throughout the organisation He recognises that Jet’s human resources are cru-cial to the success of his strategy to sustain increased competitive advantage. He also recog-nises that he has to keep costs down, and therefore utilises a high proportion of flexible labour. He has also recently commissioned an attitude survey, which highlighted a number of issues:
● Perception of senior managers as autocratic
● Lack of training and development
● Lack of career opportunities
● Frustration among new managers
● Increased feeling of stress-related symptoms
● Perception that customer service not important as offering cheap product
● Poor recognition of new customer ethos
● Lack of skills/product knowledge in new part-time staff
● Lack of motivation among full-and part-time staff
Ben Mahon is concerned, as he feels that a moti-vated and committed workforce is essential to the success of his strategy.
Questions
1 Reflecting on the approaches to strategic human resource management discussed in this chapter:
– the best-fit approach – the configurational approach – the resource-based view – the best-practice approach
analyse the extent to which Ben Mahon has adopted a strategic approach to human resource management.
2 Drawing on your answer to question 1, Ben Mahon would like your recommendations for a human resources strategy that will enable Jet Airlines to meet its business priorities and retain its position as the number one no frills airline. He would like you to present your ideas in a presentation to the senior management team.
Confederation of British Industry
Chartered Institute of Personnel & Development Department of Trade and Industry
Detailed information about EVA
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For multiple choice questions, exercises and annotated weblinks specific to this chapter visit this book’s website at www.booksites.net/beardwell