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Appendix 1: Interview Guide

 Do you perform research consultations?

 How often do you perform research consultations?

 How much of your job consists of performing research consultations?

 When did you start performing research consultations? At what point in your career did you start?

 How many years have you been performing research consultations as part of your job?

 Where do you perform consultations? i.e. physical location  Who do you perform consultations with/for?

 How do you know you have a consultation?

 How should patrons book a consultation? What systems do you use? Experience with Consultations

 How would you define a research consultation?

 How much prep work do you do before a research consultation? How much time do you devote to this over a course of a week?

o Do you ever email someone to ask clarifying questions? Is this an efficient way of gathering the clarifying information that you need?

 What happens during a research consultation? Describe a recent consultation? What do you do?

o How do you conduct a research consultation?

o Is it different with a student versus other populations? How?

o If the Reference interview comes up ask how is the research consultation different from the a reference interaction at the desk?

Learning and Support

 How prepared do you feel to meet the research consultations in your current position?

 How did you learn to perform research consultations?

o in the first job that you had in which you did research consultations, was their a training period or did you just immediately start performing them. o Observation/training/school

o Did your library education prepare you to perform research consultations? o How did your library education prepare you to perform research

o Has they way you perform research consultants changed over time? o Professional development?

 Have you ever been in a research consultation and notice or even been told by a patron who is in emotional distress? i.e. stressed/confused/worried/overwhelmed

 How do you handle as student who is emotionally distressed?  What about a problem patron or rude behavior

 How did you learn how to deal with someone in distress or someone being rude?  How do you know if a consultation has been successful?

 How are research consultation counted for statistical purposes at your institution?  Have you ever trained someone (a fellow librarian, intern, student worker,

graduate assistant, etc… to perform research consultations? o How did you train them to do this?

o What did you have them do? o What did you do?

o How did you check their progress? Was there a feedback system? Cool Down and Closing Questions

 Do you market your consultation service?  Do you evaluate your consultations? How?

 Do you feel your abilities to provide research consultations have improved? If so, can you identify some specific areas of improvement?

 What advice would you give (or have you given) to newer librarians who are just starting to conduct research consultations?

 Is there anything else you would like to tell me about conducting research consultations?