1. Once the initial crush for room and linen closet set-up is over in the Laundry Department: test upholstery, curtain and drapery material in Laundry for possible shrinkage. Launder bed skirts and day spreads
2. Implement linen and uniform exchange procedures and follow-up
3. Establish normal day-to-day operation with front office. Issue housekeeper‟s reports, stating actual status of all rooms, including, ready for sale, occupied, out of order. Follow-up discrepancy report systematically
4. Establish night cleaning crew and start normal operations
5. Check general storeroom daily regarding housekeeping supplies. Requisitions obtain and distribute same according to normal InterContinental Hotels Group standards 6. Procure a presentation pillow which the General Manager will use to present the gold
plated scissors (or whatever) to the dignitary who will cut the ribbon on Opening Day. Coordinate specifications with Public Relations staff
7. Obtain information on activities for Opening Day, which are different for each hotel opening. Involve as many supervisors as possible in planning. Precise written instructions should be given to all concerned as for most, it is there first opening
a. Banquets
b. Decoration of Food & Beverage outlets c. Flower arrangements and distribution d. Ribbon cutting ceremony.
e. Expected VIP guests and suite requirements f. Special room arrangements
g. Local honorary guests and requirements (hospitality room) h. Special room for press and media people
i. Get information on format of Opening Day activities 8. Prepare and install Opening Ribbon for rehearsal purposes 9. Issue complete set of uniforms to all employees
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APPENDIX A
RECOMMENDED LOCAL PURCHASE SHOPPING LIST
Check the Furniture, Fixture & Equipment Purchase listing as revised by the General Manager and/or Director/EAM Rooms. Some of the below items were intended to be purchased locally and some items may only be required on a temporary basis and only if the main supplies have not yet arrived. Purchase quantities based on local judgement.
Ashtrays Paper tissues
Bottle openers Pocket lamp (flashlight)
Box files Plastic bottles
Bowl brushes Plastic buckets
Bowl cleaner Plastic bags for trash
Brooms with handle, various Paper clips
Clip boards Rulers and erasers
Copper and brass polish Rubber gloves
Corn brooms with handle-household type Safety pins
Carbon paper Straight pins
Candle holders with candle sticks Squeegee
Dusting polish Scratch pads
Dust brooms with floor cloth Scotch tape
Elastic banding Stapler – staples
Flower vases of different sizes Scouring powder
First aid kit Scrapers and sponges
Hand sewing needles Small brooms and dustpans
Hand soap Scissors
Kitchen towelling Steel wool
Lemon – linseed oil Toilet plunger
Liquid heavy duty cleanser Threads of different colours
Log books Thinner
Matches Turpentine
Mosquito spray Tape measure
Manila folders Thumbtacks
Magic marker Utility brushes with and without handles
Mops with handles Vinegar
Pens and pencils Washing powder/soap
Padlocks Wooden coat hangers for uniform room and staff
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APPENDIX B
SUGGESTED CHECKLIST OF PRINTED FORMS
Guestroom Forms Maintained and Resupplied by Housekeeping Breakfast doorknob menus (security policy?)
Decals for guestrooms Directory of services Fire exit plans
Guestroom stationary and postcards Guestroom envelopes
Guest questionnaires
In-house telephone directory Inspection checklist
Laundry – valet lists Mini bar checks Memo pads
Room service menu Rate sheets
Shoe shine cloth Stickers for rooms
Safe deposit box notification Housekeeping forms
Authorization for removal of property Check room tickets
Construction work authorization Departmental planning chart Employee cardex
Food & Beverage linen exchange Housekeeper‟s report
Lost and found record
Laundry doorknob key sign-out
Miscellaneous charges for Front Office cashier Maintenance orders
Personnel progress report Purchase requisitions
Room attendants‟ daily work distribution Room linen exchange
Request for medical treatment Room cardex
Request for overtime Storeroom requisitions Time sheets
Uniform schedule Payroll amendment Personnel requisition Petty cash form
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APPENDIX C
PRE-OPENING FILING SYSTEM FOR HOUSEKEEPERS OFFICE Annual Budget
a. Financial Statement b. Expense reports
c. Furniture, Fixture & Equipment d. Five-year plan Cleaning Supplies Forms Front Office a. Recaps b. Forecasts Goals Program Guest Questionnaires Guest Supplies Housekeepers report
Inventories of operating equipment Inspection reports
Job descriptions Key recapitulation Linen: rooms
Linen: Food & Beverage Lost and found records Memos reviewed Memos issued Miscellaneous Meeting minutes
a. Department heads meeting b. Executive committee c. House tours
d. Opening festivities committee e. Safety committee
f. Small savings committee Purchasing
a. Purveyors
b. Importation‟s c. Local market
d. Outstanding purchase requisitions Engineering
a. Punch list
b. Maintenance orders
c. Construction work authorizations Personnel
a. Time sheets b. Annual leave
c. Employee disciplinary warnings Policies and Procedures
Storerooms
a. Requisitions b. Inventories Uniforms
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Colour schemes for guestrooms Contract cleaning
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APPENIX D:
PUNCH LIST: GUESTROOMS
Attached is a punch list check off form to be used for each guestroom (see Chapter 13). The form is simply a guide, and can be changed to accommodate local conditions or personal preference as to format.
A word of caution is in order. It is extremely important to be highly organized during the entire punch-listing program. A number of serious demands will be made on the Executive Housekeeper‟s time. The more organized the housekeeping department, the smoother will be the pre-opening procedure.
The Chief Engineer should make up a set of floor plans for each guestroom floor, for the housekeeping department, and these plans should be covered in clear plastic laminate to permit writing. The Executive Housekeeper should have these plans mounted on display. The plans can be used to keep track of the items which remain unfinished in each guestroom on each guest floor. A responsible housekeeping supervisor should be assigned to transfer the items from the detailed checklists to the floor plans, using whatever method is most logical and understandable (colour-coded dots, circles with numbers, etc.). This system is valuable only if it is maintained absolutely current, in which case, it will prove helpful for organizing work brigades to zip through a floor.
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