Fase descriptiva

A mailbox is a storage place for messages. Subscriber Messaging mailboxes are orderable in seat license

increments of 1, 4, 8, 16, and 32. (Up to 200 network delivery mailboxes can be configured on the system without requiring a Keycode.)

Types of Messaging mailboxes are:

• Special or Guest

• Personal

• Information

• Network Delivery

• Fax Overflow and Fax On Demand. Special or Guest Mailboxes

Special Mailboxes are administered by the company’s system coordinator.

The system coordinator uses the System Coordinator Mailbox as a personal mailbox in which employees can leave messages.

Operator Manager

In the same way a user can manage his or her mailbox with Personal Mailbox Manager over the LAN, the system coordinator can use Operator Manager (main menu screen shot shown in Figure 37) to administer and program the Messaging system (BCM200/400 only).

Figure 37.

Operator Manager can also be used to manage other mailbox types, including:

• General Delivery

• Information

Operator Manager gives the administrator a fast and easy way to manage the Automated Attendant function without ever having to leave his or her desk.

Personal Mailboxes

The system administrator assigns Personal mailboxes, which are maintained by the mailbox owners. A Personal mailbox can be a User or Guest mailbox. Personal Mailbox Manager (BCM200/400 only) can help users manage most of their mailbox functions and settings and even allows users to select, change and record greetings over the network without having to be at their office. Once users log in to their mailbox on the network, they are presented with folder choices for any changes they may wish to make.

The easy-to-use, Windows-based interface shown below makes setting up and making changes to features (like Off Premise Message Notification) simple: users just point and click on the options they want and type in the telephone numbers on their keyboard.

Figure 38.

• User mailboxes can be assigned to each user who has a Business Series Terminal, M7XXX series set or analog set, or a Digital Mobility handset. These mailboxes store messages for users who are unable to answer their telephones.

• Guest mailboxes do not have operating extensions but provide temporary employees and guests with access to internal messaging and call routing features.

Information Mailboxes

Information mailboxes are designed to provide an informative message to callers. This type of mailbox differs from the other mailboxes because it does not take messages. It plays a personalized greeting, but does not prompt for or allow the caller to leave a message. These mailboxes can be used to supply callers with information, like directions to the company, without involving expensive human intervention.

Network Delivery Mailboxes

Network Delivery mailboxes are used with the optional AMIS or VPIM networking applications to simplify addressing to remote locations.

AMIS (Audio Messaging Interchange Specification) Option

AMIS is the industry-standard specification for an analog networking scheme that allows different messaging systems to network voice messages over the public telephone network. For example, a customer with BCM and Octel or Centigram voice messaging systems in their sites would be able to send and receive networked messages using the AMIS software.

There are three ways to address a message for networking that are the same for both AMIS and VPIM:

• Direct Addressing – users must input the entire 10-digit number, in the case of long-distance messaging, when they address the message.

• Site-based Addressing – a network site-addressing table on the system contains the addresses of the remote sites to be networked; users only need to know the site address code and the mailbox number of the person to whom they want to send a message.

• Network Delivery Mailbox – users are only required to enter the called party’s extension or mailbox number. The system recognizes the dialed extension or mailbox and automatically outdials the complete 10-digit number.

AMIS is a proven analog networking application; however, there are a couple of shortcomings with AMIS:

• AMIS is analog and uses the public network. The quality of a message diminishes with every hop the message takes to get to its destination, so messages can sometimes be hard to understand.

• Because messages are transported over the public network, they incur toll charges each time they are sent outside of the system’s LATA.

Voice Profile for Internet Mail (VPIM)

VPIM meets two networking requirements. First, it provides digital message networking in a BCM-only network and also allows BCM systems to message network with Norstar Messaging systems and Communication Server 1000 systems that are equipped for VPIM networking.

Secondly, VPIM is a message networking specification that allows voice and fax messaging across different vendors’ messaging systems over the Internet. The Internet uses Transmission Control Protocol/Internet Protocol (TCP/IP), which means that the messages are sent over the Internet in digital format.

One of the benefits of VPIM networking is that since messages are sent in digital format, they retain their original voice quality regardless of how many times the message may be forwarded. And perhaps the most important VPIM benefit is that messaging over an IP Network Internet connection means the messages are sent at no cost to the sender.

Fax Overflow and Fax On Demand Mailboxes

If the fax machine cannot answer an incoming fax call, Messaging answers the call and temporarily stores the fax message in the Fax Overflow mailbox. Later, when the fax machine is ready to print, Messaging sends the stored fax messages to the fax machine.

The Fax On Demand mailbox allows a user to retrieve stored documents. It contains a greeting and all the documents the user has stored.

Unified Messaging

Unified Messaging provides single-point, local or remote access to voice, fax and email messages from a multimedia PC. The BCM system contains a LAN card that connects the system to the customer’s LAN. The LAN provides the access from users’ PCs to their Messaging mailbox so they can play their messages on their multimedia PCs using speakers or a headset for privacy.

The Messaging headers are displayed on the PC screen (as shown in Figure 39) along with any email and fax message headers. Users can see at a glance how many messages they have, as well as certain message details, especially where Calling Line ID is in use. This means users can choose which messages are more important to them and manage their time based on their priorities. Also, with Unified Messaging, users can easily save messages to a folder or file.

Figure 39.

The following dialog box appears when a voice message is played. This user-friendly and interactive tool helps users be more productive because it lets them be more efficient and organized in their message management.

Figure 40.

Unified Messaging can really benefit people who travel frequently. They can save their voice messages to a folder and, working off-line, listen to their messages using a headset while they are in-flight. Unified Messaging also gives users the option to archive voice messages and store them to specific folders on their PCs.