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Avaya Site Administration did not receive an expected response from the system within the timeout period specified in the Connection Properties screen.

1 Are you trying to connect to a system using a manual login?

 If yes,

 You may be making a common manual login mistake.

 If you are starting terminal emulation on the messaging system, after you click Continue or press F7 on the manual login screen, does the terminal emulation window display a prompt (for example, a percent sign (%))? If yes, Avaya Site Administration will not work. Have your messaging system administrator assign you a "vm" or "sa" login, and use only those logins when you access the messaging system using Avaya Site Administration.

 If no, see the questions below.

2 Are you trying to connect to a system using a modem or data module? If yes,

 Have you successfully used this modem (or data module) to connect to this voice system or messaging system in the past?

 If yes, then either someone has changed the setup of your modem (or data module) or something has changed on the remote end.

 Determine whether any connection settings have changed in Avaya Site Administration by accessing the Connection Properties screen for that connection.

 Ask the people in charge of the modem (or data module) on the remote end if anything has changed.

 If you have not successfully used this modem (or data module) to connect to this voice system or messaging system in the past, see the questions below.

 Can you use the modem (or data module) to dial other locations?

 If yes, the modem (or data module) is working, and so is the serial cable and the phone cord. However,

 Something may be wrong in your connection setup to the voice system or messaging system. The problem could be with any of the following:

 an incorrect phone number

 an incorrect Login timeout

 If you are dialing long distance, you may have to increase the Login timeout substantially to allow for the delays inherent in connecting long distance. To increase the timeout value, access the

connection properties screen.

 (For data modules only:) If you are accessing a Prologix voice system, you may need to increase the Login timeout value to 3000 milliseconds (3 seconds) because Prologix voice systems require slightly more time to respond than other devices. To increase the timeout value, access the Connection Properties screen.

 an incorrect COM port

 an incorrect initialization string

 You may be experiencing line noise.

Line noise can corrupt the messages being sent from the voice system or messaging system. Because Avaya Site Administration will not connect to a

system until it hears the correct response, if line noise is corrupting the responses, then Avaya Site Administration may wait for the correct response until the Login timeout value is exceeded.

If you suspect you are experiencing line noise, try placing the call again to get a different line. If the problem continues, you may want to talk to your telecommunications manager or the telephone company about line quality. If your modem (or data module) and the remote modem (or data module) both support error correction (a feature that is designed to mitigate line noise), then make sure it is turned on. (See Choosing the correct initialization string.)

 If you can’t use the modem (or data module) to dial other locations, or if you don’t know, see the questions below.

 (For data modules only:)

 Is the data module a 7400A? If yes, troubleshoot here.

 Is the data module a 7400B Plus? If yes, troubleshoot here.

 Is the data module an 8400B Plus? If yes, troubleshoot here.

 Can you connect to the modem (or data module) using Hyperterminal?

To find out, start a Hyperterminal session, using the same COM port as you specified in the Connection Properties screen.

 If you can’t connect to modem (or data module) using Hyperterminal, the problem could be any of the following:

 The modem (or data module) is not powered on.

 The serial cable connecting the computer to the modem (or data module) is not plugged in securely.

 You are using the wrong COM port.

 The serial cable is defective

 The COM port is defective.

If possible, try moving the modem (or data module) to another COM port, choose the new COM port from the Connection Properties screen, and retest the connection.

 The modem (or data module) is defective.

You can try replacing the modem (or data module) with another one, but because these peripherals are generally reliable, and because setting up a new modem or data module is time-consuming and may require significant troubleshooting and configuration effort, you may want to resort to this only as a last measure.

 If you can connect to the modem (or data module) using Hyperterminal, and it responds, but you were not able to place calls using it, see the questions below.

 Is your phone cord faulty? (This connects the modem or data module to the phone jack.)

To find out, replace the current phone cord with another one that you know works, and then retest the connection. For analog modems only, you might want to try connecting an analog phone to the cord and listening for dial tone. 3 Are you trying to connect to a system using a direct serial cable connection?

4 Are you trying to connect to a system over a computer network?

If you don’t know, view the Connection Properties screen for the problematic connection.

 If yes, the problem could be any of the following:

 The FQDN or IP Address may be incorrect.

 To find out, ping the computer using the FQDN or IP Address you specified in the Connection Properties screen.

 The IP Port Number may be incorrect.

 The computer network may be set up incorrectly.

 If you are connecting through a terminal server, the terminal server may be set up incorrectly.

5 Is your voice system or messaging system overloaded or responding slowly? (Check last because not common.)

Log into the system manually to get an idea of how slow the login process is and whether the system appears to be behaving normally.

 If yes, If the system is slow to respond, increase the Login timeout option by accessing the Connection Properties screen.

 If system response times are normal, the problem must be in one of the items mentioned earlier in this topic.