Tienda Pacífico
PACIFICO EPS
10.1.2. Gestión de Clientes
Whilst the classical work reviewed above continues to frame many of the scholarly debates and empirical research on what gives work meaning, subsequent directions have left the field somewhat fragmented, especially between the psychological and sociological literature. The early sociologists focused on the contexts in which work transpires, including questions of power relations, the construction of ascribed and achieved social identities, and mutuality in social relations. The psychological research on meaningful work has foregrounded the individual worker, focusing on motivations, beliefs and personality preferences. For example scholars have examined the relationship between meaning and the impact of transformational or charismatic leadership (Kirkpatrick and Locke 1996; Schlechter and Engelbrecht 2006); the relationship between personality traits and job characteristics (Grant 2008; Barrick et al 2013) the achievement of ‘flow states’ or optimal experiences when performance skill and challenge intersect (Csikszentmihalyi 1990); and questions of ‘happiness’, ‘wellbeing’ and ‘fulfilment’ at work (Ryff 1989; Ryan et al. 2001).
One path through this fragmentation is to distinguish between meaning in work, or in the nature of working tasks themselves; and meaning at work, or in the social participation with working colleagues at the place of work. Whilst these have been recognised as useful analytical distinctions for scholars (Pratt and Ashforth 2003), in practice they were usually fused as a kind of gestalt experience for workers. Standard employees, by definition, have little choice, not only over what they do, but where and with whom they work. But Coworking offers a curious decoupling of working tasks from working context and, potentially, a climate that can provide a ‘cosmology of meaning’ for nonstandard workers, conditions in which identity and belonging can be explored so that individuals can find their place in the grand ‘scheme of things’ (Pratt and Ashforth 2003). But we can advance further than this single distinction between work tasks and workplace when conceptualising the core components of the meaning of work.
Rosso et al. (2010) provide an integrative framework that articulates many of the dimensions of meaning associated with working experience discussed across the psychological, sociological and organisational literatures. They do this by mapping some of the core concepts within various disciplines to archetypal polarities of ‘Self, Others, Agency and Communion’ . The authors construct this framework in two parts. First, they order the literature into four sources of meaningful work, ‘the self’, ‘other people’, ‘the work context’ and ‘spiritual life’. The literature organised under the category of ‘the self’ includes research on the role of values; motivations; and beliefs. The literature organised under ‘other people’ includes research on the role of colleagues; leaders; groups and communities; and the family. The ‘work context’ category includes research on the design of job tasks; organisational mission; financial circumstances; national culture; and nonwork domains of life. The literature under ‘spiritual life’ includes research on the role of spirituality; and sacred callings.
Second, they examine underlying mechanisms that drive perceptions of meaning through work. If the above sources of meaningful work are largely tangible and observable phenomena, the mechanisms are mostly invisible psychological and
social processes that can span multiple sources. These are defined by Rosso et al. (2010) as: ● Authenticity, or ‘a sense of coherence or alignment between one’s behaviour and perceptions of the ‘true’ self’’ (p. 109); ● Selfefficacy , or ‘ individuals’ beliefs that they have the power and ability to produce an intended effect or to make a difference’ (p.109); ● Selfesteem, or ‘an individual's assessment or evaluation of his or her own selfworth’ (p. 110); ● Purpose , or ‘a sense of directedness and intentionality in life’ (p. 110) ● Belongingness, or ‘a pervasive drive to form and maintain at least a minimum quantity of lasting, positive and significant interpersonal relationships’ (p. 111); ● Transcendence, or ‘to connecting or superseding the ego to an entity greater than the self or beyond the material world’ (p. 112) ● Cultural and interpersonal sensemaking, ‘ largely concerns the production of meaning rather than meaningfulness’ (p. 112). Whilst the other mechanisms focus more on fundamental human needs as intrapsychic processes, this category includes research in the interactions and social constructionist traditions that posit meaning is constructed through context bound social interactions.
Figure 17: Pathways to meaningful work
These underlying mechanisms of meaningful work are then mapped onto four conceptual polarities: ‘agency’ , or the drive to differentiate; ‘communion’ , or the 71 drive to connect; ‘the self’ , understood here as ‘selfconcept’ or the complex assemblage of facets and social roles rather than a single discrete ‘whole’; and ‘others’, including other individuals, groups, collective, organisations and ‘higher powers’. These culminate in four pathways towards meaningful work, individuation ,
contribution , selfconnection and unification. An optimal experience of meaningful work is imagined to be found at the intersection of these paths, where work enables clear individuation and autonomy over a domain of skill; contribution to a larger cause than self advancement; selfconnection through alignment between various
71 The definitions of agency and communion are drawn from the psychological and
philosophical traditions, exemplified for example by Bakan (1966) and should not be confused with the use of the word ‘agency’ in economics and political theory, as used, for example, in the ‘principalagent problem’ to denote ownership.
dimensions of the self in working roles; and unification through a sense of identification and connection with working others.