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Contenido

Ahora se desarrollará cada punto mencionado con la respectiva página de referencia:

a) Lecture Outline (Contenido del capítulo) Capitulo 1

VII. Marketing: A Universal Discipline (p. 2) a. The Marketing Concept (p.3)

i. The New Concept of Marketing and the Four P’s

ii. The Strategic Concept of Marketing VIII. The Three Principle of Marketing (p. 4)

a. Customer Value and the Value Equation b. Competitive or Differential Advantage c. Focus

IX. Global Marketing: What It Is and What It Is Not (p. 5) X. The Importance of Global Marketing (p. 8)

a. Quality (p. 17)

b. World Economic Trends

c. Leverage

XI. Management Orientations (p. 12) a. Ethnocentric Orientation b. Polycentric Orientation (p. 13)

c. Regiocentric and Geocentric Orientations

XII. Driving and Restraining Forces Affecting Global Integration and Global Marketing (p. 15)

a. Driving Forces i. Technology

ii. Regional Economic Agreements (p. 16) iii. Market Needs and Wants

v. Product Development Costs

vi. The Global/Transnational Corporation b. Restraining Forces (p. 19)

i. Management Myopia and Organizational Culture ii. National Controls and Barriers

XIII. Outline of This Book (p. 20)

XIV. Summary (p. 20)

b) Tablas y figuras Capitulo 1

Figure 1-1 p. 4 Boundaryless Marketing

Figure 1-2 p. 5 The Value Equation

Table 1-1 p. 7 Examples of Global Marketing

Table 1-2 p. 9 Total Motor Vehicle and Parts Sales Worldwide

Table 1-3 p. 10 Automobile Industry – A Global Perspective, Passenger

Mimio math

(charts and shapes)

Car Production 1996 by Country

Table 1-4 p. 10 The Largest Corporations by Market Value

Table 1-5 p. 10 The Fortune Global 500 by Revenue

Figure 1-3 p. 12 Orientation of Management and Companies

Figure 1-4 p. 15 Driving and Restraining Forces Affecting Global

Integration

c) Diapositivas en power point con las explicaciones respectivas en las diapositivas que necesitan tener una aclaración mayor de cada capitulo (VÉASE ANEXO )

d) Preguntas de comprensión (verdadero-falso) y de opción múltiple de cada capitulo (20 preguntas con respuestas).

Chapter 1 Introduction to Global Marketing

1) A management team that fails to understand the importance of global marketing risks losing its domestic business to competitors with lower costs, more experience, and better products.

Answer: TRUE

2) As Wal-Mart expands into Guatemala and Central American countries, it is implementing a market development strategy. Answer: TRUE

3) Global marketing may take the form of diversification strategy in which a company creates new products or services for the domestic market. Answer: FALSE

4) The perceived value equation can be represented as Value = Price/Benefits. Answer: FALSE

5) Recently the auto industry is shifting its attention to emerging markets such as India and Africa. Answer: TRUE

6) Globalization is presenting significant marketing opportunities for professional sports organizations such as the National Football League and Major League Soccer.

Answer: TRUE

7) If Nestlé decides not to market biscuits (cookies) in the United States due to competitive reasons, it is considered as a lack of strategic focus and missed opportunity.

Answer: FALSE

8) Value, competitive advantage, and the focus required to achieve them are universal in their relevance and should guide global marketing efforts in any part of the world.

Answer: TRUE

9) The discipline of marketing is universal and such marketing practices do not vary from country to country. Answer: FALSE

Answer: TRUE

MULTIPLE CHOICE QUESTIONS: Circle the correct letter

11) Slumdog Millionaire, a movie which received several awards and an Oscar in 2009 was filmed on a location in and around: A) London.

B) San Francisco. C) Cancun. D) Mumbai. E) Moscow.

12) A fundamental difference between regular marketing and global marketing is: A) the lack of marketing mix.

B) the scope of activities.

C) the lack of strategic planning. D) the focus on resources. E) the lack of communication.

13) The essence of marketing worldwide is to surpass the competition in creating perceived value which can be represented as: A) Value = Price/Benefits

B) Value = Benefits/Price C) Value = Benefits x Price D) Value = Benefits — Price E) Value = Benefits + Price

14) A German-made Montblanc fountain pen retailing for $250 in the U.S. is a luxury good that represents an exception to which general principle? A) The smaller the denominator in the value equation, the higher the overall value created.

B) Japanese companies exploited economies of scale to become world-class competitors. C) The world is becoming more homogeneous.

D) Higher product development costs are a driving force behind globalization. E) Luxury goods are taxed at a higher rate.

A) competitive advantage B) value

C) leverage D) focus

E) scale economies

16) According to Michael Porter, a global industry is one in which ________ can be achieved by integrating and leveraging operations on a worldwide scale. A) marketing mix

B) competitive advantage C) cross border infiltration D) ration analysis

E) production capability

17) The former chairman of Nestlé recently told an interviewer: "We are food and beverages. We are not running bicycle shops. Even in food we are not in all fields. There are certain areas we do not touch. Also, we have no soft drinks because I have said we either buy Coca-Cola or we leave it alone." What strategic marketing principle does the chairman's comment emphasize most specifically?

B) competitive advantage

C) focus on specific food and beverages D) myopia

E) policy of dealing only with Swiss businesses

18) PepsiCo divested its restaurant divisions. A new company, YUM! Brands, is comprised of Taco Bell, Pizza Hut, and KFC. By spinning off the restaurants, PepsiCo management will be able to concentrate its attention on the beverage and snack foods industries. PepsiCo's actions illustrate the concept of:

A) leverage.

B) standardized global marketing. C) ethnocentric orientation. D) focus.

E) myopia.

19) A firm's global marketing strategy addresses which of the following issues? A) standardization versus adaptation of the marketing mix

C) coordination of marketing activities D) integration of competitive moves E) all of the above

20) An example of the benefit of globalization is that Apple can market iPod models worldwide without extensive: A) standardization.

B) modification. C) integration. D) concentration. E) market participation.

e) Preguntas de pensamiento crítico de cada capítulo con respuestas a cada pregunta.

Suggested Answers to Chapter 1 Discussion Questions

5. What are the basic goals of marketing? Are these goals relevant to global marketing?

Marketing activities represent an organization’s efforts to satisfy customer wants and needs by offering products and services that create value. These goals are relevant in virtually every part of the world. However, when an organization pursues market opportunities outside of its home country (domestic) market, managers may need an understanding of additional conceptual tools and guidelines.

6. What is meant by global localization? Is Coca-Cola a global product? Explain.

The phrase “global localization” represents an attempt to capture the spirit of the rallying cry for organizations in the 1990s, namely “think globally, act locally, and manage regionally.” Most students will agree that Coca-Cola is a global product by virtue of the fact that it is available in more than 195

countries in red cans bearing the product’s distinctive signature style. It must be noted, however, that customer service efforts are adapted to the needs of particular markets, e.g. vending machines in Japan. Thus, Coca-Cola is both global and local.

7. Describe some of the global marketing strategies available to companies. Give examples of companies using the different strategies.

Mimio : Estrategia de