Herramientas automatizadas para la gestión de requisitos

Source: TTHue Province’s People’s Committees

In addition, Thua Thien Hue has a coastline of 128 km long and 22000 hectares of lagoons;

Thuan An seaport and Chan May deep seaport, being able to pick vessels with capacity of 50000 tons. Thua Thien Hue‟s territory; waters have more than 500 types of fish and species of seafood of high economic value. Exploiting productivity is from 40000 to 50000 tons/year. It also has rich resources, serving the demand for exploitation in place. There are in the ground of Thua Thien Hue with more than 100 mineral points with large reserves such as limestone, black and grey granite can be exploited and processing tens of thousands m3/year; kaolin mine, peat, bentonite, oxyttiane, mineral water‟ especially, sand mine containing quartz serving for producing high quality glass products with reserves of more than 41 million m3; area of acacia plantation forest as raw material:

over 60000 hectares; area of rubber: over 19000 hectares. With those potentials, Thua Thien Hue is determined by the Vietnamese Government in its Conclusion No.48 that is: “Thua Thien Hue is a centre of commerce, service and international transactions and is one of the important traffic hubs of the central highlands and the country; a big centre of Culture-Tourism of the country; one of three qualified health centres of the country; a qualified multidisciplinary training centre and a land of high potentials to develop production”.

6.2.4. Infrastructure System

Together with an adequate analysis about cultural heritage resources and geographical position of Thua Thien Hue, the researcher will also analyze the existing situation of infrastructure system in the province. As we know, the system of infrastructure plays a very important role in developing not only the tourism industry, but also the whole economy of a province, a region or even

a nation. A good system of infrastructure will make much significant contributions to the development of a society and its people, for example, a faster transportation of cargos and passengers, an easier way of travelling, safer travelling of passengers and the like. It will save the time, costs and assure safety for the travellers. On the contrary, a bad infrastructure system will waste the time, costs and affect badly the safety of the travellers. “Possibly the most important characteristics of transport are that it is not really demanded in its own right. People wish, in general, to travel so that some benefit can be obtained at the final destination – the trip itself is to be as short as possible. Of course, there are “joy riders” but they tend to be in the minority. Similarly, users of freight transport perceive transport as a cost in their overall production function and seek to minimize it whenever possible. The derived nature of the demand for transport is often forgotten in everyday debate but it underlies all economics of transport” (Button, 1982, p.3).

For Thua Thien Hue, it is being located at the traffic axis of North-South and is the gateway of the East-West Economic Corridor connecting Thailand–Laos–Myanmar and Vietnam. Thua Thien Hue has a convenient system of transportation with railway, seaway, land roads, airway and important constructions (as cited above). In A Luoi district there are 02 border gates with Laos PDR:

A Dot-Ta Vang and Hong Van-Kutai. Phu Bai international airport can ensure Boeing, Airbus planes taking off and landing safely in all weather. Moreover, in the future, the constructions of the southern-northern highway, the route of Hochiminh in east line, and the high-speed railway through Vietnam, the national route No.9 linking Laos, Thailand, and Myanmar will help Thua Thien Hue province to integrate into the Mekong sub region countries, of ASEAN nations and the other countries of the world. Traffic system is very convenient, in which roads and railways are on the line over Vietnam.

Given the survey results, the researcher has learnt that the province has already a system of water supply, electricity supply, post and telecommunication, banking and insurance, health care. This available infrastructure has brought a potential advantage for developing the tourism industry in the province. The variety of transportation system will create an easier movement for the tourists to visit the historical relics, monuments, old architectural buildings, ethnic minority groups in mountainous areas, natural landscapes. Due to its strategically geographic location and infrastructure system, Cultural Heritage Tourism should be encouraged and developed in Thua Thien Hue province.

Regarding the system of roads, based on the survey results, the researcher has also identified that Thua Thien Hue has more than 2500 km of road, the national route 1A runs through the province from North to South along with the provincial road lines which run parallel and cross such as the provincial road 2, 3, 4, 5, 6, 7, 8A, 8B, 10A, 10B, 10C, 11A, 11B, 15 and other provincial roads.

Furthermore, there is the national route of 49 which runs through from West to East linking mountain to sea. The coastal and lagoon areas are of the national route of 49B and some other coastal lines.

The hilly and midland area and the big mountainous area in the west belonging to the districts of A Luoi and Nam Dong have the national route of 14; provincial road 14B, 14C, and national route 49 run to Laos. Till now, the whole province has already asphalted 80% of provincial road, concreted

70% of the rural transport roads (communal and district roads), 100% of communes have car roads to the centre.

In terms of sea route and waterway, the total length of river and lagoon in the province is 563km. The province has two Chan May and Thuan An seaports. The port of Thuan An is situated far 13 km from Hue City in the northeast. Over many years, the province has invested in Thuan An port with five wharfs 150 m long that is able to receive a ship of 1000 tons, which is recognized by the government as a national seaport. The deep seaport of Chan May is remote 49 km from Hue city in the south and some initial technical infrastructure items were constructed to exploit the potential advantages of the South-North traffic axis and the EWEC, creating the incentives for socio-economic development in next years. Apart from the network of land roads and water ways Thua Thien Hue has also an availability of railway and airway (as cited in the previous chapter). The north-south rail road line, which runs through this province is 101.2km long and is very important in the provincial transportation.

In addition, Thua Thien Hue has Phu Bai airport which is located closely to the national route I, approximately 15km far from Hue city in the south. In last years, the infrastructure of Phu Bai airport has been greatly improved, ensuring the safe landing and taking-off for Airbus A320 and Boeing 747.

Together with the sufficient network of land roads, waterway, airway, railway, Thua Thien Hue has also a rather sufficient system of water and electricity supply, post and telecommunication, banking and insurances, health care. This has contributed to satisfying the increasing demands of tourists.

The visitors, besides the requirements of accommodation, eating and drinking, they expect also a good service for their travelling at the places they came. Moreover, the visitors need also many additionally essential services during the time they stay over such as post and telecommunication, banking and insurances, health care services; therefore, infrastructure should be paid much attention to be upgraded and improved continuously to meet the visitors‟ demands.

6.2.5. Cultural Heritage Tourism Facilities and Services

In this section, the researcher will analyze the existing situation of Cultural Heritage Tourism facilities and services in Thua Thien Hue province. Given the result of the study survey, the researcher has learnt that accommodation facilities and services have been developed remarkably in Thua Thien Hue over the last years. In 2008 there were 255 accommodation establishments with 5134 rooms, accounting for 92.4 percent of total services in the province. Accommodation establishments include hotels; motels, guesthouses, and home stay service. The ranked 1 to 5 star hotels occupied 29 percent and 4 to 5 star luxury hotels accounted for 7.6 percent. Moreover, 71 percent of hotels in the province were not ranked. Most of luxury hotels were located at the city of Hue. Till 2011, a number of hotels increased from 188, up to 57 comparing to 2008. Besides an increase of hotels, the other types of accommodation establishments (motels, guesthouse) have also been quickly developed. According to the public officials and tourism operators, in line with the strong development of accommodation establishments, many other services have been also invested, for

example, gastronomy; party organization; seminar and conferences organization; massages, sauna, entertainment services; sales; air-ticket booking; souvenir; laundry; cafeteria; internet; bars, discotheques, casinos; restaurants, and the like. The Table 6.10 shows a structure of international tourism revenues from 1996 to 2010 in Thua Thien Hue, of which accommodation and food occupied at sixty percent (60%) in 1996 and thirty four percent (34%) in 2010.

Table 6.10: International Tourism Revenue Structure 1996 - 2010 Account Unit: tr.USD Type of

Services

1996 2000 2005 2010

Rate Value Rate Value Rate Value Rate Value Accommodation

and Food 60.00% 23.52 50.00% 50.40 41.00% 104.55 34.00% 212.16 Tourism

Transport 9.00% 3.53 12.00% 12.10 15.00% 38.25 17.00% 106.08 Souvenirs 20.00% 7.84 23.00% 23.18 25.00% 63.75 27.00% 168.48 Other Services 11.00% 4.31 15.00% 15.12 19.00% 48.45 22.00% 137.28 Total 100.00% 39.20 100.00% 100.80 100.00% 255.00 100.00% 624.00 Source: TTH Department of Culture, Sports& Tourism

The Chart 6.8 below presents seventy four percent (74%) of respondents said they are rather satisfied with the present condition of Cultural Heritage Tourism facilities and services in Thua Thien Hue such as hotels, restaurants. The visitors said they feel satisfied with the accommodation and the atmosphere of living here in the province, especially they prefer to enjoy the local specialities.

According to them, the hotels in Thua Thien Hue are accommodated and comfortable. The prices of accommodation are not so expensive. However, there are nineteen percent (19%) of respondents said that they felt not really satisfied with the accommodation and services in the province and there are seven percent (7.0%) respondents said they have no ideas about this issue.

Chart 6.8: Satisfaction of CHT Facilities & Services

74%

19%

7%

Satisfied Not Satistied No Idea

Source: Researcher Note: n=129 6.2.6. Human Resources

In this section, the researcher will assess the existing situation of human resources in Thua Thien Hue province. As we know, human resources keep a critical element in accelerating the socio-economic development of a nation, a region and a province. A society wants to be developed well depends much on their qualified human resources. Human resources are the set of individuals who make up the workforce of an organization, business sector or an economy. Similar to the other

industries, in the domain of Cultural Heritage Tourism development, it requires also a skilled labour force. The researcher‟s conducted survey has shown that Thua Thien Hue has an advantage of young labour force and the number of people at the working age is rather high. This has met somehow the requirements of labours in the tourism industry, which is regarded as one of labour-intensive industries. Moreover, according to the interviewees, Thua Thien Hue has a system of varied universities, colleges, junior-colleges, educational institutions, vocational training centres and schools and so on and it is considered as one of the three biggest centres for education and training in Vietnam. Especially, it has also a faculty of tourism belonging to the college of economics and a junior college of tourism, as well as some intermediate schools and vocational training centres which offer many training courses in tourism. In general, the educational and training institutions in this province has basically met the demands of training in tourism such as tourism administration, tourism marketing, organization and management, professional competence of tourism (room, reception, food cooking, drinks, massage, sauna, and so on).

6.3. Identifying the Main Problems for Developing Cultural Heritage Tourism in Thua Thien