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The flow principle within information management suggests that relevant and up-to date information should flow. Focus is attended to making value flow, and not on aligning activities in a uniform way.

To implement flow to the research context focus is attended to elimination of unnecessary information and activities. If unnecessary information and activities are eliminated, it is easier for the information users to make valuable information flow within and outside the information system (LPS). Thus, waste defined in section 4.2.3 Defining waste in the context of LIM should be reduced or eliminated.

Focus is also attended to conduct information management activities with simplicity. If information management activities are performed in a simple and yet correct way,

information will be able to flow to the information consumers sooner than if the activity was performed in a more time consuming way.

7.3.1

Enhancing flow by waste reduction

7.3.1.1 Overproduction: Common mail

The organization of information in the common DSR mailbox is defined as waste. The organization of information results in resource consumption in identification of valuable information. The waste was classified as type one muda due to the DSRs duty rotations. It is argued that the time used by the DSR to search for valuable information in the mailbox (waste) can be reduced by focusing on the principle of flow.

In the common mail all subject boxes are marked with the content of the mail and the short name of the offshore installation. Describing the content of the mail does not create a structured overview of the mail box, which result in the DSR using more time to identify valuable information. It is argued that the subject box should be used to describe the DSRs “address”. The address should be the short name of the installation. This will provide a better overview in the mailbox. A better overview will make it easier and less time consuming to identify valuable information because the mailbox would be less cluttered. Hence, using the DSR “address” will reduce the time spent searching for valuable information. Thus, flow is enhanced as information is enabled to flow to the right information consumer.

7.3.1.2 Defects: Inappropriate actions

As described in section 7.2.2.1 Defects, inappropriate actions occur at the supply base due to decisions based on old information. It is argued that the basis of the waste is not related to use of old information for decision making. Inappropriate actions occur because there is a lack of understanding of how to exchange information in different situations. Correct information is often presented in LPS when inappropriate actions occur. This means that the DSR has exchanged the new and correct information to the supply base. The new information is not retrieved by the supply base due to their inability to rapidly update the LPS report. Hence, there is a lack of understanding of how to exchange information in different situations. This is argued to be the basis of why inappropriate contingencies (waste) occur.

Hence, inappropriate actions occur because there is a lack of understanding of how to exchange information in different situations. It is argued that if the actors understand each other perception of value, it will enable them to exchange valuable information. It will also enable them to understand which channels to use for information exchange in different situations. To reduce inappropriate activities at the supply base, the DSR should call the supply base when they alter the days plan in LPS. This will enable information to flow more efficiently, as the supply base does not continuously update the LPS report. As flow is improved, inappropriate actions at the supply base can be reduced.

Hence, it is important that the DSR and supply base understand each other perceptions of value. This would provide relevant and up-to date information to flow by use of the right channels of communication.

7.3.2

Performing Information management activities with

simplicity

Conducting the activities of information management in a simple, yet correct way, will provide the DSR and supply base with valuable information as soon as it is acquired.

7.3.2.1 Maintaining information

The maintenance of information is argued to be easier and less time consuming if contract information was not duplicated to LPS. It is found that this information is usually deleted or removed by other means. Information which is valued would be provided earlier to the supply base if the DSR did not conduct the activity of deleting/removing rental lines. This means that the DSR should create the information accessible in LPS. Hence, the flow would be improved if contract information was not duplicated to LPS.

7.3.2.2 Information exchange

To be able to implement flow it is necessary that the DSR and supply base obtain an understanding of each other perception of value. The two actors support each other in reaching the same goal. An understanding of the other actor’s perception of value will enable both actors to exchange information which is valuable for the other part. It will also enable them to understand how information should be exchanged. This will enhance the principle of flow and enabling valuable information to flow between them.