6. Propuesta de WWF/Adena para conservar el litoral mediterráneo español
6.1. Inclusión de 38 nuevas zonas litorales LICs dentro de la red Natura 2000
Dec. 31, 2011
millions Dec. 31, 2010 millions
Change millions Change % Dec. 31, 2009 millions United States Mobile customers 33.2 33.7 (0.5) (1.5) 33.8
As of December 31, 2011, the United States operating segment (T-Mobile USA) served 33.2 million end customers, a net decrease in customers of 549,000 for 2011 compared to a net decrease of 56,000 for 2010. Com- pared to 2010, increased contract customer losses in 2011 were partially offset by prepaid customer growth. In 2011, T-Mobile USA had 1.7 million net contract customer losses compared to 318,000 net contract customer losses in 2010. In 2011, contract customer losses were impacted by a decline in postpay customer gross additions, partially offset by customer growth in partner branded services and mobile broadband. Contract customer additions decreased in part from the implementation of strength- ened credit standards as an aspect of T-Mobile USA’s focus on improving the overall quality of its contract customer base. Additionally, increased competitive intensity including the launch of the iPhone 4S by three com- petitors in the fourth quarter of 2011 and increased churn impacted contract customer losses. Connected devices contributed net customer additions in 2011 and totaled 2.4 million at December 31, 2011, but the additions were 195,000 less than 2010 due to increased churn. In 2011,
T-Mobile USA had 1.1 million net prepaid customer additions compared to 262,000 net prepaid customer additions in 2010. The significant improve- ment in net prepaid customer additions in 2011 was due primarily to growth of unlimited monthly 4G prepaid plans. Additionally, MVNO customer growth continued to be strong, consistent with 2010, as total MVNO cus- tomers increased to 3.6 million at December 31, 2011 from 2.8 million at December 31, 2010.
T-Mobile USA’s blended churn increased to 3.6 percent per month in 2011, compared to 3.4 percent per month in 2010 driven by higher churn from branded contract customers (total customers excluding MVNO and con- nected device customers) resulting from competitive intensity, including competition from the iPhone (which has not been offered by T-Mobile USA) and connected devices, partially offset by improvement in branded pre- paid churn.
United States.
Contract customers. (’000) 24,797 Dec. 31, 2011 Dec. 31, 2010 26,447 Mar. 31, 2011 26,065 June 30, 2011 25,784 Sept. 30, 2011 25,598 Prepay customers. (’000) 8,389 Dec. 31, 2011 Dec. 31, 2010 7,287 Mar. 31, 2011 7,570 June 30, 2011 7,801 Sept. 30, 2011 8,113102
Development of operations.
2011
millions of € millions of €2010 millions of €Change Change % millions of €2009
Total revenue 14,811 16,087 (1,276) (7.9) 15,471
Profit (loss) from operations (EBIT) (710) 2,092 (2,802) n.a. 2,233
EBIT margin % (4.8) 13.0 14.4
Depreciation, amortization and impairment losses (4,407) (2,064) (2,343) n.a. (2,028)
EBITDA 3,697 4,156 (459) (11.0) 4,261
Special factors affecting EBITDA (134) – (134) n.a. –
EBITDA (adjusted for special factors) 3,831 4,156 (325) (7.8) 4,261
EBITDA margin (adjusted for special factors) % 25.9 25.8 27.5
Cash capex (1,963) (2,121) 158 7.4 (2,666)
Average number of employees 34,518 37,795 (3,277) (8.7) 38,231
Total revenue.
In 2011, despite a challenging market situation including impacts from the formerly proposed deal with AT&T and increased competitive intensity, total revenues in U.S. dollars only declined by 3.3 percent year-on-year for the United States operating segment (T-Mobile USA). Total revenues of EUR 14.8 billion in 2011 decreased by 7.9 percent compared to EUR 16.1 billion in 2010, due largely to fluctuations in the currency exchange rate. T-Mobile USA total revenues declined due primarily to the decrease in T-Mobile USA branded customers (total customers excluding MVNO and connected devices) resulting in service revenue declines. Service revenues declined due to lower subscription revenue partially offset by strong growth in data revenues from customers using smartphones with mobile broadband data plans. In U.S. dollars, data revenues increased by 16.2 percent in 2011 compared to 2010. The number of customers using 3G and 4G smartphones (which include UMTS/HSPA/HSPA plus enabled smartphones) was 11.0 million at the end of 2011, an increase of over 34 percent compared to the 8.2 million at the end of 2010. Addi- tionally, T-Mobile USA’s 2011 total revenues were impacted by lower equipment revenues from decreased volumes partially offset by revenues from the handset protection insurance program that was launched in the fourth quarter of 2010.
EBITDA, adjusted EBITDA.
The adjusted EBITDA margin was consistent year-on-year despite decreased revenues as described before. In U.S. dollars, adjusted EBITDA fell by 3.1 percent primarily due to the decrease in revenues as discussed above. Adjusted EBITDA decreased year-on-year in 2011 by 7.8 percent to EUR 3.8 billion compared to EUR 4.2 billion in 2010. Adjusted EBITDA for 2011 excludes EUR 134 million in transaction-related expenses associated with the terminated AT&T acquisition of T-Mobile USA. Operating expenses in U.S. dollars decreased 2.2 percent year-on-year due primarily to lower volume-driven handset and commission costs. This decline in costs was offset in part due to higher marketing expenses related to advertising America’s largest 4G network and increased network costs associated with the build out of the 4G HSPA plus network. Additionally, the effects of ongo- ing cost management programs in 2011 helped control expense growth.
EBIT.
EBIT (profit from operations) declined by EUR 2.8 billion to a loss of EUR 710 million, primarily from the recognition of an impairment loss on goodwill of EUR 2.3 billion in 2011 and depreciation in connection with the build out of the network, as well as the factors described above. The goodwill impairment loss reflects the impacts from continued contract customer losses and pricing pressures for new and retained customers in the increasingly saturated U.S. market. For more information regarding the annual impairment assessment, please refer to Note 5 “Intangible assets” in the notes to the consolidated financial statements, page 188 et seq.
Cash capex.
Cash capex decreased 7.4 percent year-on-year to EUR 2.0 billion in 2011 compared to EUR 2.1 billion in 2010. In U.S. dollars, cash capex remained consistent year-on-year as lower incurred network capex was partially offset by payment timing differences. Spending in 2011 was primarily for net- work coverage expansion and the upgrade to HSPA plus 42. T-Mobile USA operates America’s largest 4G network with HSPA plus service reaching customers nationwide. Additionally with HSPA plus 42, more than 184 mil- lion Americans now have access to T-Mobile USA’s most advanced 4G mobile broadband network with possible download speeds of 42 Mbits/s and increased network capacity and reliability.
Employees.
The average number of employees decreased year-on-year in 2011 by 8.7 percent compared to 2010. This decrease was due in part to fewer customer support employees driven by lower customer care call volumes and a decrease in the number of retail employees due to the implementa- tion of labor efficiency and store rationalization programs.