RE:Anywhere allows you to view and change information in The Raiser's Edge database using an interface similar to the shell. Knowledge of the shell will help you navigate and use RE:Anywhere.
When you use RE:Anywhere, keep in mind this module is actually a Web site, not a Windows application. Some functionality you are familiar with in The Raiser’s Edge operates differently in RE:Anywhere due to the
differences between the Web site and desktop environments.
Troubleshooting
• When I try to log into RE:Anywhere, I get a message stating “ReWeb was unable to establish a connection with the database.”
Verify that the database is running. If you selected the Manually Enter Database Information installation option, make sure you entered the correct Raiser’s Edge server name and database name for a SQL Server database, or Oracle Service name for an Oracle database. If you do not know this information, contact your system administrator. You can also find this information in the Blackbaud Management Console. To see the engine name, click the Server option in the console. To see the database name or Oracle Service name, click the Databases option.
You need to install a printer driver on your Web server. Install the driver (you do not need to install the actual printer) on the Administrator user name profile (the same user name you log in under to install RE:Anywhere). You must specify that the printer be shared. After installing the printer driver, re-install RE:Anywhere.
• When running an extremely large report, the following message appears:
If you try to run a very large report in RE:Anywhere, the report may “time out” due to your default settings in
Internet Explorer. We recommend you either narrow the report parameters or run the report using The Raiser’s Edge 7 desktop application.
Increasing the default time setting for Internet Explorer by editing your registry keys will also enable you to run large reports in RE:Anywhere. However, we recommend you avoid doing this. Increasing the default time setting may enable a large report to run, but the performance of your Web server will be slowed and no other users will be able to run reports while a large report is processing.
• A message appears stating a file is in use, file is locked, access denied, or any message including the word “authentication.”
These messages are usually the result of a problem with security rights on an NTFS formatted Web server. Check the security settings. For more information about security settings, see “Setting Up Correct Security Privileges” on page 28 of this guide.
• “Errors on page” messages appear in my Microsoft Internet Explorer status bar when loading pages or forms, and pages do not function properly.
You must access RE:Anywhere with Microsoft Internet Explorer (IE) version 5.x or 6. Only specific versions are supported. Microsoft frequently releases beta versions of IE; RE:Anywhere generally does not support these beta versions.
To determine which version of IE you are using:
• From the IE menu bar, select Help, About Internet Explorer. The About Internet Explorer screen appears. In the Version line, you will see an eleven digit number. The first three digits are the “major” number and the remaining digits are the “minor” number.
• If you are using IE version 5.0 (major number 5.00), the minor number must be equal to or greater than 2919.6307. IE version 5.00.2919.6307 is also known as the release version of IE 5.01.
• If you are using IE version 5.5 (major number 5.50), the minor number must be equal to or greater than 4134.0600. IE version 5.50.4134.0600 is also known as the release version of IE 5.5.
• If you are using IE version 6.0 (major number 6.00), the minor number must be equal to or greater than 2600.0000. IE version 6.00.2600.0000 is also known as the release version of IE 6.0.
If your IE 5.0, 5.5, or 6.0 version number is less than above, you should upgrade your browser. • I cannot download any of the ActiveX controls.
This may be a result of your firewall security. Check with your security consultant or system administrator. • When I try to preview or print reports from The Raiser’s Edge on my Web server (machine on which
RE:Anywhere is installed) I get error messages.
The version of the Crystal Report engine installed by RE:Anywhere differs from the version used by The Raiser’s Edge. Because of this, it is not possible to print or preview reports in The Raiser’s Edge from the Web server (the machine on which RE:Anywhere is physically installed). This affects only the Web server, not workstations. • When I open a file exported in Crystal Reports format on my workstation, the report opens in the Design
format and I cannot preview or print it. If I try to preview the report, a message appears telling me I need the appropriate “DSN” to connect to the database.
The machine on which the exported file is being opened (i.e. the Web browser machine) must have the same DSN (Data Source Name) as the Web server. If that DSN does not exist on the browser machine, a message appears asking for the appropriate DSN when you try to preview the report. Use the ODBC Data Source Administrator (found in the Windows Control Panel) to add or edit the DSN so it matches that on the Web server. For more information about the ODBC Data Source Administrator, see your Windows documentation. • The Anonymous user does not appear in the BBReweb7 security group.
The Anonymous user may have been changed or deleted. Use the following procedure to determine your current anonymous user account. Then add the user to the BBReweb7Group.
Determining which account is used when a user logs into the Web server as an Anonymous user
1. From your Windows taskbar, click Start. Select Settings, Control Panel. From the Control Panel, select the Administrative Tools folder. Select Internet Services Manager. The Internet Information Services screen appears.
2. In the treeview on the left, click the plus sign beside Default Web Site. Select the REWeb70 folder. 3. Right-click and select Properties.
4. Select the Directory Security tab on the REWeb70 Properties screen.
5. Click Edit in the Anonymous access and authentication control frame. The Authentication Methods screen appears.
Depending on how you have configured security on your Web server, one or more of these options will be marked. If you wish to allow Anonymous access, make sure the Anonymous Access checkbox is marked (The RE:Anywhere setup marks this by default).
6. Click Edit in the Anonymous access frame. The Anonymous User Account screen appears.
The Windows User Account currently selected as the Anonymous User is shown in the Username field. By default, IIS sets the anonymous user account to IUSR_<machinename>.
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accessing RE:Anywhere 6
accounts Windows, determining42 active server page, defined2 activeX
defined2
installing controls40 adding anonymous users29 anonymous user security28 ASP, defined2
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browser settings for creating letters and email36
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cache, defined2 controls, activeX40
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directory, virtual3 domain name, defined2 domain, defined2
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encrypted, defined2
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FAT, defined2
file allocation table, defined2 file transfer protocol, defined2 finishing the install5
firewall
accessing database through6 defined2 FTP, defined2
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getting started4H
HTML, defined2hyper text markup language, defined2