Error Message Error Description Actions
14
Internal Error Control Panel Error
The control panel LCD is not working.
Power cycle the scanner. If the problem persists, call HP Support Service.
108
Destination Locked <User Name>(err)
The destination workarea is locked. In the Network ScanJet 5 Utility, unlock the workarea.
109
Invalid Destination <User Name>(err)
The selected destination no longer belongs to the network user group. The scanning job has been canceled.
In the HP JetAdmin software, remove the destination name from the scanner user pool and power cycle or remotely reset the scanner.
111
Printer Not Found <Printer Name>(err)
The print queue selected as the scanning destination cannot be found. The scanning job has been canceled.
Run the administrative software for the network on which the print queue has been configured to see if the print queue has been canceled. If so, create the print queue again and use the HP JetAdmin software to assign the print queue to the scanner. If the printer is a network printer, check to see if the printer is busy (the scanner cannot send a job to the printer if it is busy), and run the HP JetAdmin software to make sure the printer is correctly configured on the scanner. If you are working with a NetWare print queue, run the NetWare command PCONSOLE to check if the network scanner has been removed from the list of the queue users. If it has, in the HP JetAdmin software, reassign the print queue to the HP Network ScanJet 5 scanner.
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Error Message Error Description Actions
112
Send To User Error <User Name>(err)
The scanner detected an error while sending data to a user. The scanning job has been canceled.
Check the LAN cable.
Check if the workarea associated with the selected destination still exists on the server disk. Check if the server disk is full. Check if the maximum available disk space for the workarea owner has been reached.
Check if the scanner has create and write permissions in the workarea owned by the selected destination.
If the user workarea is configured in an NT or LANServer
environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active. If the destination is an e-mail address, check if the HP Network ScanJet 5 Scanner servic (daemon) has been upgraded to e-mail functionality.
130
Fax Server Not Found
The fax server destination cannot be found.
Verify that the fax server installation matches the scanner fax server configuration in the HP JetAdmin software.
131
Error Sending Fax
132
Network Error Fax Server Notification Error
An error has been detected while sending data to or receiving data from a fax server.
In the HP JetAdmin software, verify that the scanner fax server configuration is correct.
In the administrative software for the fax server, verify its status.
156
Internal Error No Unique File Name.
Press any key ...
The scanner cannot generate a unique filename for a document.
Check if the server date and time are set correctly. This error happens if the server clock has been set to a value back in time.
Error Message Error Description Actions
160
Open Remote File Error
<File Name>(err)
161
Read Remote File Error
<File Name>(err)
162
Write Remote File Error
<File Name>(err)
An error has occurred in opening, reading, or writing a file on the server disk. This error occurs when a file cannot be created in the destination workarea.
Check if the workarea associated with the selected destination still exists on the server disk.
Check if the specified path exists. Check if the server disk is full. Check if the maximum available disk space for the workarea owner has been reached.
Check if the scanner has create and write permissions in the workarea owned by the selected destination.
If the user workarea is configured in a NetWare server environment, check if trustees have been removed. If so, add them using NetWare tools or, using the HP JetAdmin software, reassign the user to the same network environment.
If the user workarea is configured in an NT or LANServer
environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
170
Transport Connection Error <Server
Identifier>(err)
The scanner detected an error while trying to contact the specified server.
Try scanning again. Check the LAN cable. Check if the server is running. Check the connection to the server.
Check if the server address is configured correctly.
If the user workarea is configured in an NT or LANServer
environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
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Error Message Error Description Actions 171 Transport Disconnection Error <Server Identifier>(err)
The scanner detected an error while trying to disconnect from the server.
Check the LAN cable. Check if the server is running. Check the connection to the server. 172 Scanner Validation Error <Server Identifier>(err)
The scanner detected an error while trying to be validated by the server.
Try scanning the document again. Check that the scanner is configured correctly in the server.
173
Connections Timed Out
<Object Name>(err)
174
Net Channel Full <Object Name>(err)
175
No Data On Channel <Object Name>(err)
The scanner detected an error while trying to send a document or get data from a server.
Check if there is heavy traffic on the LAN. If so, retry when traffic is lighter.
Check the LAN cable. Check if the server is running. If the user workarea is configured in an NT or LANServer
environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active. If the problem persists, reboot the scanner.