ESTUDIO PRELIMINAR DE IMPACTO AMBIENTAL
EPIA 6 1.4.- Inventario ambiental
It is a challenge for an airport authority to meet all of the planning criteria required to become a 'world- class' airport. Nevertheless, it is important that airport authorities and their airport planning consultants are aware of the airline industry's views on airport service/planning excellence.
The following tables on Airport Passenger Terminal Planning Standards summarize airline requirements for a 'world-class' passenger terminal:
FIG. B1.1: AIRPORT PASSENGER TERMINAL PLANNING STANDARDS AIRPORT PASSENGER TERMINAL PLANNING STANDARDS
Planning Element Planning Standard
for Typical Busy Day
Recommended Practice
Airport Access 90% of passengers can access the
airport
within 30 - 45 minutes of the CBD.
Express train service should be available
every 15 - 20 minutes.
Employee transportation plan is
Check-in Hall Business Class - Maximum Queuing Time
of 3-5 min.
Economy Class - Maximum Queuing Time of 15-20 min.
Tourist (Charter/ No Frills) Class -
Maximum Queuing Time of 25-30 min. For additional information on minimum and
maximum check-in waiting times, refer to
Section F.9.8 Table 9.7.
Space - for passengers waiting up to 30
minutes. 1.8 m2 per international
passenger. 1.3 m2 for domestic
passengers, Incl. Inter-queue space and
baggage trolleys. Refer to Section F9.1.3.
Seating for 5% of passengers.
Island layout is preferred. 16-18 counters
per side.
Separation distance between islands of 24-
26m.
T1 JFK counters - a "benchmark" design.
CUTE (Common Use Terminal Equipment)
system where a clear financial rationale for
its implementation is apparent. Special counters for handling over size baggage.
Automated baggage system using IATA 10
digit LP bar code tags or RFID (Radio Frequency Identification) tags. In-line HBS (Hold Baggage Screening) system. BRS (Baggage Reconciliation System) preferred.
Ticket counters at head of each island, or
located close-by, with space for back office
& safe.
Security Screening Maximum Queuing Time of 3-5 min.
Space for passengers waiting up to 10
minutes. 1.0 m2 per passenger.
Refer to Section F9.10.3
Outbound Passport Control Maximum Queuing Time of 5 min.
Space - for passengers waiting up to 10
minutes. 1.0 m2 per passenger.
Refer to Section F9.10.2
Introduction of biometrics will speed up
processing.
CIP Lounges 4m2 per passenger Preferred location for lounges is
airside in
normal passenger flow between check-in
and aircraft gates. Size sufficient to be
shared by Alliance partners
Departures Lounge Space - 1.2m2 per passenger standing &
1.7m2 per passenger seated.
Seating for 10% of passengers where passengers do not have to wait; 60%
36
FIG. B1.1 Continued: AIRPORT PASSENGER TERMINAL PLANNING STANDARDS AIRPORT PASSENGER TERMINAL PLANNING STANDARDS
Planning Element Planning Standard
for Typical Busy Day
Recommended Practice
Departure Gate Lounges Space - 1.2m2 per passenger standing
&
1.7 m2 per passenger seated
Seating - 70% of passengers should have
access to seating, including seating at F&B
(food & beverage) concessions. Walking Distance Maximums of 250 - 300m unaided & 650m with moving walkways (of which not more than 200m
unaided).
APMs for travel over 500m.
WB aircraft should be parked close to the
main PTB to reduce the walking distances
for largest numbers of passengers. Gate lounge should include podium counter
close entrance to PBB & include CUTE system with 2 boarding pass readers for
aircraft larger than type C, a document printer & boarding pass printer. Shared baggage facility (shutes/freight elevator to apron level) at the gate
Passenger Boarding Bridges 90 - 95% of passengers (on an
annual
basis) will be served by a passenger boarding bridge.
PBB justified with minimum of 4-6 aircraft
operations/day.
Apron drive bridges with 400 Hz fixed ground power, air conditioning & potable
water attached.
Glass-walled bridge preferred. Code 'E' aircraft - one or two bridges 'NLA' aircraft - one bridge to upper deck &
one bridge to main deck.
Aircraft docking guidance system. Ramps (with slope not exceeding 1:12) should be used to connect the PBB with the
departures gate lounge (upper level) and
Aircraft On-Time Performance Sufficient land for twin independent
(1,800-
2,000m separation) staggered parallel runways (3500 - 4000m length x 60m width) with space for 2 additional close
parallel runways.
Inbound Passport Control Maximum Queuing Time of 10 min.
Space - for passengers waiting up to 30
minutes. 1.0 m2 per passenger.
Refer to Section F9.10.2
Introduction of biometrics will speed up
FIG. B1.1 Continued: AIRPORT PASSENGER TERMINAL PLANNING STANDARDS AIRPORT PASSENGER TERMINAL PLANNING STANDARDS
Planning Element Planning Standard
for Typical Busy Day
Recommended Practice
Baggage Claim Hall Wheel stop to Last Bag -
Business Class NB-15mln. WB-20 min. Economy Class NB - 25 min. WB - 40 min.
Space -1.7m2 per passenger
(excluding
baggage claim unit) Refer to Section F9.10.6
Sufficient numbers to be provided to allocate at least one 85m baggage claim
unit per B747 flight. Refer to Section U.5.3
Separate device(s) for handling over size
baggage.
An 11-13m separation between baggage
claim units
Sufficient baggage trolleys to be available
on entry to the baggage claim hall. ATMs (Automated Teller Machines) located
Inbound Customs Recommended use of
Red/Green Channels.
Meeter Greeter Hall Space -1.7m2 per passenger &
greeter.
20% of space for seating.
Easy access to train station
Passenger Arrival- Wheel stop to Curbside
ICAO recommended practice is 45 minutes
Business Class - passenger on the curbside 20-25 minutes after aircraft
arrival.
Economy Class - passengers on the curbside 40-45 minutes after aircraft
Wayfinding The PTB should incorporate self-
evident
passenger flow routes through the building,
but where signs are required they must
provide a continuous indication of direction.
Signposting system should use a concise &
comprehensive system of directional, informational, regulatory &
identification
messages. It should adhere to a basic guideline of copy styles & sizes,
Airline Offices 10m2 per staff member
Rule of Thumb -
# check-in counters x 100 m2
Sufficient space to lease to airlines &
Alliances.
Located landside reasonably close to
check-in.
Clearly signposted.
AIRPORT PASSENGER TERMINAL PLANNING STANDARDS
Planning Element Planning Standard
for Typical Busy Day
Recommended Practice
Passengers with Disabilities Airport facilities must comply with
national
laws and regulations.
Retail/Concessions Airport Authority should obtain 50 -
60% of
total airport revenue from retail/concessions.
70-80% of retail concessions should be located airside.
Retail/concession facilities should not interfere with passengers flows between
check-in and the departure gate
MCT - (Minimum Connecting Time) Domestic-Domestic - 35-45 min.
Domestic-International - 35-45 min. International-Domestic - 45-60 min. International-International - 45-60 min. Refer to Section U1.2.6 for specific baggage connecting times. Transfer Counter - Maximum Queuing Time of 5-10 min.
Space - for passengers waiting up to 30
minutes. 1.2 m2 per passenger, incl.
inter-
queue space and baggage trolleys. Refer to Section F9.1.3.
Seating for 5% of passengers.
B1.6 IATA GLOBAL AIRPORT MONITOR
The Global Airport Monitor is a customer satisfaction benchmarking programme that analyses the perceptions of international, domestic and transborder travelers and provides an up-to-date marketing index to measure the service quality of participating airports. This benchmarking tool explores passengers' 'on-the-day' experience of an airport on a wide range of service elements on a worldwide basis.
The questionnaire is distributed to passengers in the departure lounges (airside) 30-45 minutes prior to departure. Each airport receives approximately 350 questionnaires per quarter. If an airport needs a more robust sample by segment, e.g. Transborder/Domestic or per terminal for more detailed analysis, an increased sample size is constructed. The survey is carried out according to a precise sampling plan constructed with the airport management, ensuring the sample is representative of the airport's traffic mix.
The questionnaire covers 24 airport service attributes and 4 airline service elements as well as demographic/ travel and connecting passenger profile. The 24 airport service attributes include: