Guidance Card for Action Card 1
No: Department: Log: Times, actions etc.
*Name of department/unit affected *Time incident log opened
1
Disruptive Event Identifier by: Dept. or
EDC, SOM, COM. *Name of reporting staff member
2 What is the identified risk/threat
*Description of disruptive event 3 Will it affect Critical / Vital support?
* Describe how the event will affect the service
4 Is the disruptive Event occurring NOW?
*Yes or describe the potential for a disruptive event. 5 Is the Disruptive Event anticipated within
a. 2-8 hours b. 8-24 hours c. 24-48 hours d. 48+ hours
*If potential, when is it anticipated to happen?
6
What is proposed to resolve the event?
*How are we going to manage and resolve this event? *What options are there to consider? *Can we estimate recovery time from the event? *Can we maintain Critical Activities?
7
EDC informs ‘Duty Silver’ or
Departmental Director & ‘Duty EPM’ – Liaison concludes incident or take action as 8/9 below
Name & Time:
*Names & time of those informed
8 Informs on call Gold & BC Director/EPPPSM
Name & Time:
*Name and time of declaration?
9
On Call Gold
a. Will note proposed actions or b. Request a timed update or
c. Convene Crisis Management Team
*Decision taken by „Gold‟
10 CMT Convenes
Location & Time:
*Location of convened CMT and time of first meeting
Date of Issue: December 2009 Review By Date September 2010
South East Coast Ambulance Service
BCMP
Action Card 1 – Initial Actions
No: Department: Log: Times, actions etc.
1
Disruptive Event Identifier by: Dept. or EDC, SOM, COM.
2 What is the identified risk/threat
3 Will it affect Critical / Vital support?
4 Is the disruptive Event occurring NOW?
5 Is the Disruptive Event anticipated within a. 2-8 hours
b. 8-24 hours c. 24-48 hours d. 48+ hours
6
What is proposed to resolve the event?
7
EDC informs ‘Duty Silver’ or
Departmental Director & ‘Duty EPM’ – Liaison concludes incident or take action as 8/9 below
Name & Time:
8 Informs on call Gold & BC Director/EPPPSM
Name & Time:
9
On Call Gold
a. Will note proposed actions or b. Request a timed update or
c. Convene Crisis Management Team
10 CMT Convenes
Guidance Card for Action Card 2
(For those responsible Managers/ Directors receiving information, and making decisions in relation to the event.)
No: Department: Log: Times, actions etc.
*Name of department/unit affected *Time incident log opened
1 Duty / On Call Gold informed at: *Log time & method of notification
2
What is the nature of the Disruptive Event:
*Description of disruptive event 3 Will it affect Critical / Vital Activities?
* EDC's - Call Handling & Dispatch of Resources *Operational Personnel & Resource Centres *Operational Response (Logistics) etc… 4
How will it affect critical activities / vital support?
*Describe problems real or potential. 5 Is the Disruptive Event occurring NOW?
*Yes or describe the potential for a disruptive event. 6 Is the Disruptive Event anticipated within
a. 2-8 hours b. 8-24 hours c. 24-48 hours d. 48+ hours
*If potential, when is it anticipated to happen?
7 What is proposed to resolve the event? (Maintain critical / vital activities.)
*How are we going to manage and resolve this event? *What options are there to consider? *Can we estimate recovery time from the event? *Can we maintain Critical Activities?
8
On Call Gold - Will assess, note proposed actions
& either request a timed update or convene CMT.
(activate the BCMP)
*Based on information provided, guidance and liaison with Director/s/Managers decide on activation of
BCMP *IF IN DOUBT - ACTIVATE THE PLAN*
9
Gold declares a BC Incident - (unless the Incident emanates from a declared MI elsewhere.)
Name & Time:
*Name and time of declaration? 10
Crisis Management Team (CMT)
convenes. *Time of start of first meeting?
11
Representative of SECAmb sits on SCG
(Gold) if separate. *Name of Representative
12 CMT Meetings held - Agenda & Minutes *Person responsible for agenda / minutes
13
Business Resilience & Recovery Team (BRRT) convenes
Location & Time:
*Location of convened BRT and time of first meeting. 14
BRRT provides ongoing Risk
assessment for Gold. *Updates CMT regularly
15 BRRT Meetings held - Agenda & Minutes *Person responsible for agenda / minutes
16
CMT tasks BRRT in respect of Business Continuity
*Decision log and name of nominated liaison officer 17
CMT determines - Normality has
returned. *Decision log entry of closure of event
18 SECAmb, Media & Public informed.
*Ensure Warning and Informing process takes place 19
Post Event procedures - De-brief, welfare etc.
*Check on de-briefing and welfare of those involved
Date of Issue: December 2009 Review By Date September 2010
Action Card 2 – Subsequent Actions
No: Department: Log: Times, actions etc.
1 Duty / On Call Gold informed at:
2
What is the nature of the Disruptive Event:
3 Will it affect Critical / Vital Activities?
4
How will it affect critical activities / vital support?
5 Is the Disruptive Event occurring NOW?
6 Is the Disruptive Event anticipated within a. 2-8 hours
b. 8-24 hours c. 24-48 hours d. 48+ hours
7 What is proposed to resolve the event? (Maintain critical / vital activities.)
8
On Call Gold - Will assess, note proposed actions
& either request a timed update or convene CMT.
(activate the BCMP)
9
Gold declares a BC Incident - (unless the Incident emanates from a declared MI elsewhere.)
Name & Time:
10
Crisis Management Team (CMT) convenes.
11
Representative of SECAmb sits on SCG(Gold) if separate.
12 CMT Meetings held - Agenda & Minutes
13
Business Resilience & Recovery Team
(BRRT) convenes Location & Time:
14
BRRT provides ongoing Risk assessment for Gold.
15 BRRT Meetings held - Agenda & Minutes
16
CMT tasks BRRT in respect of Business Continuity
17
CMT determines - Normality has returned.
18 SECAmb, Media & Public informed.
19
Post Event procedures - De-brief, welfare etc.