2. E SCRIBIR EN TIEMPOS REVUELTOS :
2.2.1 L A CUESTIÓN GENERACIONAL
2014 2013R 2012 2011 2010 Total workforce 21,351 23,485 23,498 22,224 21,911 % by age category <26 years 6 6 6 6 6 26-35 years 25 24 24 24 23 36-45 years 29 30 30 31 32 46-55 years 28 28 28 28 28 >55 12 12 12 11 11 % non-Dutch Executives 51 50 47 42 39 Management 64 65 63 58 59 Other 77 78 76 75 71 % female Executives 12 11 10 10 9 Management 24 23 23 21 21 Other 28 27 27 27 26 % executive hires Non-Dutch 88 75 58 70 67 Female 25 23 8 20 25
% new hires by region
Netherlands 11 10 12 20 21
Rest of Europe 19 23 21 21 27
North America 26 26 23 18 16
China 18 16 22 23 20
Rest of Asia-Pacific 18 19 18 10 11
Rest of the world 8 6 4 8 4
Total number new hires (excluding acquisitions) 1,997 1,834 2,073 2,341 1,978 Outflow of employees Voluntary resignations 1,011 1,043 1,094 849 665 Dismissed 411 224 507 438 259 Reorganization 221 408 323 134 501 Retirements 167 259 225 303 283 Deceased 11 34 22 6 18
Total outflow (excluding divestments) 1,821 1,968 2,171 1,730 1,726
Divestments 2,479 78 18 1,763 1,297
Voluntary resignations (% total workforce) 4.7 4.4 4.7 3.8 3.0 Total resignations (% total workforce) 8.5 8.4 9.2 7.8 7.9
Training in hours per employee 25 25 24 28 25
Sustainability statements − Planet
2014 2013R 2012 2011 2010
ECO+ sales
Innovation pipeline in % 95 95 80 94 89
Running business in % 49 45 43 41 40
Energy and greenhouse gases
Energy consumption1 39.1 41.1 40.6 44.6 44.6
Energy efficiency in %2 17 163 15 13 12
Greenhouse-gas emissions in CO2 equivalents
(x million tons) 4.2 4.2 4.3 4.6 4.6
Emissions to air
Volatile Organic Compounds (x 1000 tons) 4.2 4.3 3.5 4.3 6.7 Nitrogen Oxide (NOx) (x 1000 tons) 1.5 1.6 1.7 2.2 2.7
Sulfur Oxide (SO2) (x 1000 tons)4 0.08 0.07 0.13 0.48 1.36
Discharges to water and landfill
Chemical Oxygen Demand discharges to surface waters
(x 1000 tons)5 3.9 4.8 5.5 7.0 7.8
(Landfilling) Non-hazardous waste (x 1000 tons) 18.2 22.7 29.9 23.9 21.8 Water use
Water use (x million m3) 118 150 149 154 144
Raw materials
Renewable raw materials (%) 10.8 9.9 8.7 8 7
Fines (in € ) 62,500 62,300 45,100 70,500 671,600
Non-monetary sanctions 4 4 6 12 8
Environmental incidents 297 261 316 300 336
Environmental complaints 56 42 34 23 27
1 Total energy consumption in 2013 has been restated because of corrections made for the DSM Fibre Intermediates plant in Sittard-Geleen (Netherlands). 2 Energy efficiency - general: All energy efficiency figures for 2010-2014 have been recalculated based on the new consolidation method. For more information see
www.dsm.com.
3 Energy efficiency - 2013R: Energy efficiency for 2013 has not been restated for the deconsolidation of DSP. 4 Total SO
2 emissions in 2012 and 2013 have been restated because of corrections made for the DSM plant in Tongxiang (China).
5 Total Chemical Oxygen Demand discharge in 2013 has been restated because of corrections made for the plants of DSM Dyneema in Heerlen (Netherlands) and DSM Nutritional
Products in Leon (Spain).
DSM bases its sustainability reporting on best practice standards and international guidelines. Most important are the guidelines of the Global Reporting Initiative (GRI). For this report, the company used the GRI G4 guidelines, launched in 2013. A detailed overview of how DSM reports according to the G4 comprehensive indicators, including a reference to relevant sections in this report, is provided on www.dsm.com. DSM does not apply the framework of the International Integrated Reporting Council.
Although DSM strives to improve its performance in all areas of its operations, sometimes things can still go wrong.
This chapter summarizes the most important incidents in 2014, across the three dimensions of People, Planet and Profit. DSM endeavors to remedy the outcome of unwanted incidents and prevent them from recurring. To this end, it investigates the root causes of any occurrence and take steps to communicate appropriate measures.
Where necessary, DSM applies consequence management to individual employees based on its Code of Business Conduct (see page 40). DSM does not disclose any personal details in cases involving individuals.
In line with its reporting policy on safety, health and environment, DSM includes some serious near misses within this overview. These are incidents that did not result in injury, illness or damage, but had the potential to do so, and are therefore used as a learning opportunity.
People
- At DSM Nutritional products in the US (Fortitech,
Schenectady, New York), a contractor employee injured his right arm/elbow when he became stuck between a forklift truck and a pallet. This was due to a misunderstanding between the forklift truck driver and the contractor. Lost workday case.
- At DSM Engineering Plastics in the Netherlands (Sittard- Geleen), a contractor employee was injured during the construction of a new building. The contractor stepped on a wooden plate that was covering a hole. The plate broke, causing the man to fall about four meters through the hole. Lost workday case.
- At DSM Nutritional products in Singapore (Fortitech), a contractor employee dislocated his shoulder and elbow when he fell from a ladder. He lost his balance while using both hands to pull cables through a pipe. Lost workday case. - At DSM Food Specialties in France (La Ferte), an employee
lost the top of one finger when it became caught in the door of a machine. This required medical treatment.
- At DSM Nutritional products in Switzerland (Sisseln), an employee suffered second-degree burns to his neck and shoulders from hot water. An installation made from glass suddenly broke and sprayed hot water on the employee who was working nearby. Lost workday case.
- At DSM Food Specialties in the Netherlands (Delft), a contractor fractured his ankle and cut his head when he fell from a load. The load unexpectedly began to move because
one of the hoisting slings had not been properly removed and was still connected to it. Lost workday case.
- At DSM Fibre Intermediates in the Netherlands (Sittard- Geleen), a near miss occurred when a steam boiler could have exploded due to a potentially explosive mixture that had inadvertently entered it.
- At DSM Food Specialties in the US (Germantown), a near miss occurred when an operator was about to enter a blender without having taken appropriate measures to do so safely. He was stopped in time.
- At DSM Food Specialties in France (Seclin), an operator suffered a deep cut to his right index finger and damaged the tendon shaft while manually handling an empty container without wearing gloves. Lost workday case.
- At DSM Nutritional Products in Brazil (Fortitech, Campinas), a near miss occurred when an operator fell 2.85 meters, but was not injured. He had been cleaning an area above the ceiling of a recently constructed sample room. He stepped on the weakest part of the ceiling (made from plaster), which gave way and caused him to fall through.
- At DSM Fibre Intermediates in the Netherlands (Sittard- Geleen), a near miss occurred when a contractor employee from a scaffolding company could have fallen five meters when the section of grating floor he was walking on suddenly collapsed. The contractor was able to hold on to nearby piping.
- At DSM Fibre Intermediates in the US (Augusta, Georgia), two operators narrowly escaped injury when a furnace they were starting up via a local control panel suddenly exploded. The force of the explosion blew one side of the furnace away in the opposite direction of the location in which the operators were standing.
- At DSM Nutritional Products in Brazil, a contractor employee was on his way to visit a customer when a bus, coming from the opposite direction, hit his car. The contractor was injured, but the accident could have been much worse.
- Several people in various regions were dismissed as a result of violations to the Life Saving Rules or inappropriate behavior. Planet
- At DSM Dyneema in the Netherlands (Heerlen), about 140 m3
of soil was discovered that appeared to be polluted with organic solvents and had to be removed. This pollution, which was caused by historical spills, was found during preparation work for the construction of a new building.
- At DSM Nutritional Products in the US (Belvidere, New Jersey), a process change led to higher concentration of product which triggered foaming, resulting in a spill.
- At DSM Nutritional Products in Canada (Mulgrave), a broken sewer line caused fish oil to spill into the waste water treatment
What still went wrong in 2014
system. The broken lines were repaired. A remediation plan, developed in close cooperation with local authorities, is in place.
Profit
- At DSM Nutritional products in Switzerland (Sisseln),
production was interrupted due to a fire in the utilities buildings that damaged the electrical power supply for part of the site. The insurance coverage limited the financial impact for DSM to € 16 million.
- At DSM Food Specialties in the Netherlands (Delft), a delay occurred in the startup of a new drying tower, which resulted in additional project, tolling and transportation costs. - At DSM Fibre Intermediates in the US (Augusta, Georgia), the
plant had to be shut down for three weeks due to the unusually harsh winter. This caused a loss of steam supply, boilers to trip and the freezing of product in processes throughout the site.
- At DSM Fibre Intermediates in the Netherlands (Sittard- Geleen), and at the DSM Food Specialties plant in France (Seclin), operational issues caused production losses. These included two leakages, a broken agitator and a broken fermenter.
- At DSM Nanjing Chemical Company (Jiangsu, China), a shortage in the supply of critical raw materials caused lower production volumes.
- Since the beginning of 2014, DSM has been made aware of several incidents of identity theft in which the DSM name and logo were used by third parties to fraudulently order products and services on behalf of DSM. DSM is cooperating with the aggrieved suppliers who were mostly unknown to DSM, to prevent such incidents in the future. There was no financial loss for DSM.
- Several people in various regions were dismissed due to unauthorized absences from work, inappropriate behavior and fraud or theft.
Shares and listings
Ordinary shares in Koninklijke DSM N.V. are listed on the Euronext stock exchange in Amsterdam, the Netherlands (Stock code 00982, ISIN code NL0000009827). Options on ordinary DSM shares are traded on the European Option Exchange in Amsterdam, Netherlands (Euronext.liffe). In the US a sponsored unlisted American Depositary Receipts (ADR) program is offered by Deutsche Bank Trust Co. Americas (Cusip 780249108), with four ADRs representing the value of one ordinary DSM share.
Besides the ordinary shares, 44.04 million cumulative preference shares A (cumprefs A) are in issue, which are not listed on the stock exchange; these have been placed with institutional investors. The cumprefs A have the same voting rights as ordinary shares, as their nominal value of € 1.50 per share is equal to the nominal value of the ordinary shares. Transfer of the cumprefs A requires the approval of the Managing Board, unless the shareholder is obliged to transfer his shares to a previous shareholder by virtue of the law.
The average number of ordinary shares outstanding in 2014 was 172,605,434. All shares in issue are fully paid. On 31 December 2014 the company had 173,536,815 ordinary shares outstanding.
Development of the number of ordinary DSM shares
2014 2013
Issued Repurchased Outstanding Outstanding
Balance at 1 January 181,425,000 7,461,588 173,963,412 168,684,088
Changes:
Reissue of shares in connection with exercise of option rights - (725,210) 725,210 4,300,163 Repurchase of shares - 3,733,055 (3,733,055) (1,266,945) Dividend in the form of ordinary shares - (2,581,248) 2,581,248 2,246,106
Balance at 31 December 181,425,000 7,888,185 173,536,815 173,963,412
DSM share prices on Euronext Amsterdam (€ per ordinary share):
Highest closing price 57.97 59.75
Lowest closing price 44.44 43.93
At 31 December 50.64 57.16
Market capitalization at 31 December (€ million)1 9,187 10,370
1 Source: Bloomberg