L’educació emocional i el model de competències del GROP

Interviewer must say: “As I said before, any information provided will be strictly confidential for this project and will be used by The Billfish Foundation and the University to study the economic contribution of sportfishing to the country‟s economy. All results will be aggregated estimates”.

STAFF

50. How many employees are there in the hotel in high season and low season?

SEASON NUMBER OF

EMPLOYEES

High Low No Answer

51. What is the percentage distribution of payroll according to position in high season and low season?

TYPE OF STAFF

PAYROLL PERCENTAGE IN:

High Season High Season

Managers and Administrators

Specialized staff (chefs, customer service – reception- and others trained in tourism) Non specialized staff (maids, guards, miscellaneous, drivers, etc.)

131

TOTAL 100% 100%

No Answer

PART IV: MARKETING AND ASSESSMENT OF THE AREA

52. Only for tourists who come EXCLUSIVELY TO FISH. What percentages contact your business by the following means?

CONTACT PERCENTAGE

Direct contact All-inclusive package

Referred by foreign company

Referred by national company outside the region Referred by national company within the region Other companies with which have formed alliances

Other Specify

TOTAL 100%

53. How easy is it for you to find your main supplies in the area where your business is located?

1.__ Local availability allows changing operating volumes easily

2.__ Locally scarce which tends to make the cost structure more expensive 3.__ Some are available locally, others are scarce

54. Of all the employees, what percentage are from:

PLACE PERCENTAGE OF EMPLOYEES

NATIONAL FOREIGN

The area where the business is located

Outside the area where the business is located

TOTAL 100% 100%

55. ONLY FOR RESTAURANTS. Of the total expenditure in food and beverages, what percentage is purchased in the area where the business is located? ___________% 56. Are you a direct supplier to hotels catering to anglers?

1. Yes Number of hotels _____ 2. No___ (go to question #_) 9. No Answer 57. Of your total income, what percentage comes exclusively from supplying hotels

catering to anglers? Use the following ranges:

RANGE INDICATE

100% 75-100% 50-75%

Less than 50%

132

1. Yes How many? (Number of vendors)_____ 2. No___ (go to question _)

3. No Answer ___

59. What is your expenditure (in dollars) per month on all local vendors of food and beverages?

1. Yes How much?________________ 2. No___ 9.No Answer___ 60. Are there local vendors of supplies, repairs, inputs and raw materials?

1. Yes How many? (Number of vendors)_____ 2. No___ (go to question #26) 3.No Answer___

26. Could you tell us how much is the total expense (in Dollars) per month in local suppliers of supplies, inputs, repairs and raw materials?

1. Yes How much did you spend?____________ 2. No___ 9.No Answer__

27. Taking into account ONLY ANGLERS using your services, could you estimate how many more anglers would require you hire one more PERMANENT employee? 1. Yes How many more anglers?________________ 2. No___ 9.No Answer

28. Taking into account ONLY ANGLERS using your services, could you estimate how many more anglers would require you hire one more TEMPORARY employee? 1. Yes How many more anglers?________________ 2. No___ 9.No Answer

PART V: INVESTMENT AND OPERATIONS

29. Can you tell how about total investments and expenses LAST YEAR (in high and low season) for the following items (in dollars or colones)?

30.

ITEMS INVESTMENTS AND

EXPENSES LAST YEAR

COLONES COLONES

1.- Staff and/or employees

2.-Investment in new construction (buildings, facilities) 3.- Investment in new vehicles

4.- Investment in new furniture and equipment 5.- Investment in new boats and fishing equipment

133 6.-Other new investments

7.-Facilities maintenance expenses (buildings) 8.- Furniture and equipment maintenance expenses 9.- Vehicle maintenance expenses

10.- Boat and fishing equipment maintenance expenses

11.-Other maintenance expenses

12.-Operating expenses in food and beverage

13.- Operating expenses in raw materials and supplies (fuels, etc.)

14.-Utilities expenses (electricity, water, telephone, cable TV, Internet, advertising and promotion, other) 15.-Municial and other permits

16.-Income tax

17.-Financial expenses (loans, interest) TOTAL

31. Of the total for new investments or expenses for the following items, what was the percentage for national and imported goods?

ITEMS

PERCENTAGE

NATIONAL IMPORTED TOTAL

New investments in furniture and equipment, boats and fishing gear, new vehicles

100%

Maintenance expenses 100%

Food and beverage operating

expenses

100% Raw materials and supplies operating

expenses

100%

32. Would you care to tell us what is the profit margin of your company? (income less expenses)

2. YES___ PROFIT MARGIN _______% 9. No Answer______

33. Could you tell us whether your margin is higher or similar to businesses like yours?

134

34. Could you tell us whether your margin is higher or similar to companies larger than yours?

2. HIGHER____ 2. SAME _______ 3. LESS ______ 9. No Answer______ 35. Could you tell us whether your margin is higher or similar to companies smaller than

yours?

2. HIGHER____ 2. SAME _______ 3. LESS ______ 9. No Answer______ 36. Finally, and once again I will remind you that all information is confidential and very

useful for the University in this study. Could you give us an estimate (in dollars) of the total income to the company last year?

1. Yes___ TOTAL INCOME?________________ 2. No___ 9.No Answer

THANK YOU VERY MUCH FOR YOUR ASSISTANCE

COMMENTS:_________________________________________________________ ____________ INTERVIEWER:_____________________________________ Date:_____________ Time:________ SUPERVISOR:________________________________________ Date:_____________

For Office Use Only

CODIFIER: Date: