1.2. TÉCNICA DEL ROLE PLAY
1.2.8. La organización de una actividad de role-play
Newcomers will naturally look for co-workers with whom they can develop
relationships that will support them at work in terms of friendship, and with whom
they can discuss situations of anxiety and uncertainty. Participants chose colleagues a)
who contributed to their work, b) with whom they had developed a trusting
relationship, c) who had matching working styles, d) who had been in similar
situations, e) who had matching interests, and f) who were friends from before. There
were also some few participants who were not interested in building friendship
relationships at work.
a) Contributing to participant’s work: Participants developed friendship relationships
with colleagues who tried to help them with their work and their careers. This
represented 31% of relationships from a total of 369. For example, Participant 18
recognised her boss had this positive attitude towards her and so she felt she could
trust her and find support in her:
“My boss, I choose her because she worries, she showed interest in
trying to help me with my career, let’s say: ‘I am going to facilitate
9
The total of friendship relationships is 76. However, there is detailed information that explains why they are chosen as friends for 36 relationships.
your way for that’. And she tries to do it actually.” (Participant 18,
Follow-up interview)
b) Having developed a trusting relationship: Being able to share important and
sensitive issues requires trust. Participants mentioned that although they had a
friendly relationship with many people, there were not that many with whom they
shared their concerns, choosing only those with whom they had developed a
trusting relationship over time. This represented 22% of friendship relationships.
Some participants, who were making a change in the same organisation, had been
able to develop a friendship relationship over time which was very useful in these
times of uncertainty. For example, Participant 18 had a long lasting relationship
from whom she got social support:
“Internally, the one I trust more to tell her things is Marcela. Because
the rest, let’s say my former peers, I tell them some things but not
everything I am telling you, more kind of ‘Yes, everything is going
right, I am learning a lot’ but not other things…" (Participant 18, First
interview)
c) Having matching working styles: As happened with relationships providing
strategic information, many participants also chose as friends those with whom
they shared working styles. This represented 19% of friendship relationships. This
has some agreement with previous research results which show that students
attaining similar levels of academic performance are more likely to develop
friendship ties, since academic performance could be related to a way of managing
study and work (Lomi et al., 2011). For example, Participant 11 commented about
“Basically because we are more alike, we share a similar vision of the
company and how we do things... It is basically that, similar ways of
being.” (Participant 11, Follow-up interview)
Participant 15 made a similar comment about a work-friend:
“We met at a Project meeting, and you know, when you have a similar
way of thinking, it inevitably happens, you feel more at ease.”
(Participant 15, Follow-up interview)
Participant 13 commented about someone who had been identified as a friend in
the first months but not later. What changed the relationship was that he realised
he did not share his working style.
“He is like those guys who manage things but are like steam, you
know? You realise that each topic you talk about he says ‘I’ve been
through that’. At the beginning I would think ‘wow, that’s great’. […] I
got into his area a little bit because it is part of my role, not because of
wanting to bother, all the contrary, I always try to look at the issues
together. But he is a guy… who just goes with it, because he has been
doing it for years. But professionally, no… […] Well, at some point I
identified him as a friend. It is not that he is no longer in my network
but I don’t put him in terms of friendship.” (Participant 13, Diary)
d) Being in a similar situation: Passing through similar experiences seems to be a
bonding situation. At the same time, this allowed participants to find support in
these colleagues as they felt understood and at the same time could get more
personal advice as they had gone through the same and learnt on the way. This
this transition moved to France, became friends with another Argentinean
colleague who had moved there five years before.
“He is Argentinean. When I got here, on the first day he came and he
told me ‘come here, this is where you buy this, this is where you can
get these things, this is how things are here’. As he had lived here for
five years, in fact his second daughter was born with the same doctor
my daughter did." (Participant 21, Follow-up interview)
e) Matching interests: Participants developed friendship relationships with co-
workers with whom they shared general interests and hobbies. This represented
6% of friendship relationships. For example, Participant 2 became friends with
those who liked playing football:
“We are all the same age; we have the same interests. […] And that
allows you to broaden your network of contacts and friends… and what
better way to get along than a sport. It is very integrating…”
(Participant 2, Follow-up interview)
f) Being friends from before: There were some participants who, although were
making inter-organisational transitions, reunited with prior friends in the new job.
This represented 3% of friendship relationships. Participant 10 is an example:
“When I started at X company we became very good friends. Then I
left that company to go to Y, and we continued being friends, and he
was the one who contacted me saying ‘look, they are looking for a
person here, if you want to…’ And now, obviously, being working
together and being friends, there are lots of things that I confide in him,
Finally, there were some participants who were not interested in building friendship
relationships at work. They felt they already had their personal friends and were not
prepared to invest time in forming friendship relationships at work. This was the case
for Participant 17:
“I leave work and ‘goodbye, good luck’. I don’t relate. I mean, I do
relate but I don’t want to go out for dinner with my colleagues after
work, you know? I have my own life besides." (Participant 17, Follow-
up interview)
Others were cautious of with whom to develop friendships. For example, Participant
11 reflected on her job demanding her not to be ‘friends with everyone’ since the
interests of people occupying certain positions could be opposite to those of her role
and becoming friends would put her in a difficult situation:
“...because of my job I cannot be friends with everyone. I think I did
really well by not attending when they invited me to birthday parties,
because my position is very complicated in terms of personal
relationships. I report to the General Manager because the Operations
Manager wants me to do something, the Sales Manager something else,
and the Marketing one something else. Each one with a concrete, real
interest, and even legitimate to some point. So, I report directly to the
General Manager so that I have a neutral place. Finance wants you to
report everything and maybe the General Manager does not want you
to report everything. So, there is an equilibrium, that’s why I depend