Please rank the following statements in order of their importance
Please rank 1 for the most important through to 5 for the least important
If you visited the local Benefits A gency Office
E
Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfied
Very dissatisfied Don't know
29. Why do you say that?
(123 - 126)
E
(134 - 135)
ED
30. Was the service better or worse than you expected?
Ifyou wrote to the Benefits A gency
The speed of the reply Understanding the reply
Please rank I for the most important through to 2 for the least important Better
Worse
Neither better nor worse Don't know
Please rank 1 for the most important through to 4 for the least important
Ifyou
telephoned
the Benefits A gency
The ease with which you got through to the switchboard The length of time you waited
to speak to someone The ease with which you found
a person who could deal with your enquiry
Understanding what the staff said to you
(129- 132) 31. Why do you say that?
For office For office
use only use only
Section 5
ABOUT YOURSELF
Please tick the boxes that apply to you
Comments (144-145) 32.
Male (139)
Female
33. Which of these best describes the place where you currently live?
Home owned by myself and/or my partner Rent privately
Rent from local authority / housing association Live with friends/relatives
Hostel, board and lodging, bed and breakfast Residential care/nursing home
Other (Please give details)
34. Before you retired to which of the following groups did your household belong?
Professional, employers and managers Managerial and technical occupations Skilled occupations (Non-manual) Skilled occupations (Manual) Semi-skilled occupations Unskilled occupations Unoccupied
Thank you for taking the time to complete this questionnaire.
(142 - 143)
Section 6
36. If you would to make any comments about this questionnaire or your experiences of
claiming we would be pleased if you could fill in the space below.
Please return this questionnaire in the pre paid envelope to:
Social Policy Research Unit University of York Heslington York
Y01 IYG
PAS 13257/EAS/M/IS - 2 - CARD 01 iNTRODUCTION
-
.; ood morning/afternoon/evening. I am ... (NAME) .... from Public Attitude Surveys... (SHOW
IDENTIFICATION CARD) ... an independent research company. We are carrying out a survey on behalf of the Department of Social Security about people's experiences of claiming Social Security benefits. You should have received a copy of this letter ... (SHOW LETTER) ...recently asking if you'd take part. We will not ask you anything about your finances. Any information you give us will be treated in the strictest confidence and will not affect your entitlement in any way. The results of the survey will not identify individuals.
ASK ALL
Q-l In the last 6 months, have you pulled for Income Support? CODE ANSWER IN GRID BELOW. IF UNSURE, ASK TO SEE ANY PAPERWORK. IF STILL UNSURE, CODE AS "YES".
N.B.
• SHOULD CODE AS "YES" EVEN IF APPLICATION WAS REJECTED OR HAVEN'T
HEARD OUTCOME YET.
SHOULD CODE AS "YES" EVEN IF THE RESPONDENT SAYS THEY DIDN'T ACTUALLY APPLY FOR THE BENEFIT (E.G. APPLIED FOR UNEMPLOYMENT BENEFIT BUT INELIGIBLE SO GOT INCOME SUPPORT INSTEAD WITHOUT ANOTHER APPLICATION).
INSTRUCTION:
ASK Q.2 IF CODED "YES" AT Q.1.
• IF CODED "NO" AT Q.I, CLOSE CONTACT.
Q.2 Is this the first time you've applied for Income Support within the last 3 years? CODE ANSWER IN GRID.
INSTRUCTION:
• ASK Q.3 IF CODED "YES" AT Q.2.
• IF CODED "NO" AT Q.2, CLOSE CONTACT.
Q.3 Are you currently receiving Income Support? IF "NO", PROMPT: Is that because your claim was unsuccessful, you haven't heard the outcome yet or you have recently stopped receiving it? CODE ANSWER IN GRID.
Q.3
(CURRENTLY RECEIVING)
YES NO YES NO YES,
RECEIVING NO, CLAIM UNSUCCESS- FUL NO, NOT HEARD NO, RECENTLY STOPPED RECEIVING 1 2[ (4) 2 Os) 1 2 3 4 (36) NOW GO TO Q.4 OVERLEAF "AS 13257/EAS/M/IS - 3 -
ASK ALL ELIGIBLE
Q.4 Are you the person who mainly dealt with your application for Income Support?
YES
INSTRUCTION:
• ASK TO SPEAK TO THE PERSON WHO MAINLY DEALT WITH
APPLICATION AND CONDUCT THE INTERVIEW WITH THEM
UNLESS THEY ARE A PROFESSIONAL PERSON (E.G. SOCIAL
WORKER, NURSING HOME STAFF OR WARDEN). RECORD DETAILS ON FRONT OF CONTACT SHEET.
OUTCOME:
SUCCESSFUL INTERVIEW - - -
INELIGIBLE (Q.l OR Q.2) REFUSAL (WRITE IN REASON AND CODE 3) --- ---
NO CONTACT WITH NAMED PERSON NO CONTACT WITH ANYONE IN HOUSEHOLD NAMED PERSON NO LONGER LIVES AT ADDRESS NAMED PERSON ON HOLIDAY/AWAY/IN HOSPITAL FOR WHOLE OF FIELDWORK PERIOD PROPERTY EMPTY PERSON WHO DEALT WITH BENEFIT APPLICATION WAS A PROFESSIONAL PERSON OTHER REASON FOR NO INTERVIEW (WRITE IN AND CODE 0)
... 0 (39) N.B. IF YOU HAVE DIFFICULTY FINDING AN ADDRESS PLEASE
CONTACT YOUR R.O.
COMPLETE AFTER FINISHING THE INTERVIEW AND LEAVING THE PROPERTY
Q.A HOW ARTICULATE WAS THE RESPONDENT?
VERY ARTICULATE FAIRLY ARTICULATE NEITHER ARTICULATE NOR INARTICULATE FAIRLY INARTICULATE VERY INARTICULATE
Q.B OVERALL, HOW EASY OR DIFFICULT DID YOU FIND THE
INTERVIEW?
VERY EASY FAIRLY EASY NEITHER EASY NOR DIFFICULT FAIRLY DIFFICULT VERY DIFFICULT
TIMING
START TIME: AM/PM FINISH TIME:
TOTAL LENGTH OF INTERVIEW (MINS.): (42) (43)
I CERTIFY FcIAT THIS IS A TRUE RECORD OF AN INTERVIEW FOR THIS SURVEY WITH A PERSON UNKNOWN '10 ME AND HAS BEEN CONDUCTED WITHIN THE CODE OF CONDUCT.
SIGNED ...NO. (44) (45) I(46) (47) DATE: ... Q.1 (APPLIED FOR) Q.2 (FIRST TIME) CARD 01 (37) I - GO TO MAIN QUESTIONNAIRE --- --- NO 2 - GO TO INSTRUCTION BELOW (38) 1 --- 2 (40) 1 2 3 4 5 (41) 1 2 3 4 5
PAS 13257/EAS/M -2- PAS 132571EAS/M. CARD 01
1. UNEMPLOYMENT BENEFIT