E. Alejandro Rodríguez
4.1 ETAPAS DEL DISPOSITIVO
4.3.7 Módulo de terapia térmica
Symantec Enterprise Vault™ (EV)
Enterprise Vault / eDiscovery – Analysis and Implementation | Transform
With the Enterprise Vault / eDiscovery – Analysis and Implementation offering, consultants perform the following tasks: project preparation and data gathering; presenting a Sizing Design Workshop for mailbox archiving and PST migration; review of server sizing; review of Operating System, Exchange and Network Architecture; connecting and creating storage space; EV server
installation and configuration; verification of mailbox archiving and PST migration; enabling users for mailbox archive; PST migration; enabling EV journaling (optional); assisting the customer to enable Exchange Journaling; enabling EV Journaling to journal one mail store; and Discovery accelerator installation (optional).
Clearwell eDiscovery Platform
Clearwell System Planning, Installation, and Configuration Services | ALL
The Clearwell System Planning, Installation, and Configuration Services offering provides planning and implementation of the Clearwell eDiscovery Platform within the customer’s existing IT infrastructure, customization of the Clearwell eDiscovery Platform to correspond with the customer’s specific IT environmental needs (server configuration, LDAP integration, A/V exemption
configuration, etc.), testing and verification of Clearwell modules (Legal Hold Module, Identification and Collections Module, Processing Module, Analysis and Review Module).
Clearwell eDiscovery Workflow Development Services | ALL
The Clearwell eDiscovery Workflow Development Services offering provides Clearwell eDiscovery Workflow process development or redevelopment with key stakeholders in both the Legal and IT departments responsible for the various steps in the new business process. It also provides the definition and alignment of roles and responsibilities based on customer needs and industry or field standards; the identification of new processes and adjustments to existing processes required to use the new technology; consulting and staff augmentation regarding preservation, case creation, litigation holds, collections, data ingestion, processing, error
remediation, review, and data export and production; and customer-specific workflow documentation that maps processes, owners, and responsibilities of jointly-defined (IT and Legal) corresponding workflows.
Clearwell Case Management Services | ALL
The Clearwell Case Management Services offering provides the creation of sample eDiscovery matter in Clearwell to ensure understanding of the Clearwell eDiscovery workflow, live matter consultations, the creation of Clearwell cases using customer- provided data, guidance and review of all decision points within Clearwell eDiscovery Workflow and Clearwell Platform, and general project management support as requested.
Backup and Disaster Recovery
Disaster Recovery Testing Support Service | ALL
This Disaster Recovery Testing Support Service assists the customer with planning for and preparing their Disaster Recovery tests. Consultants also provide assurance during their DR tests.
Backup Advisory Service
With the Backup Advisory service, consultants assess backup requirements and the environment; propose a backup and archive management methodology based on data lifecycle management; design the backup service catalog, data classification mechanism, and backup management policy; design the backup audit process and integration with ITIL (Information Technology Infrastructure Library).
Storage Foundation High Availability (SFHA)
High Availability (HA) Cluster Analysis and Implementation | ALL
With the High Availability Cluster Analysis and Implementation service, the consultant provides HA – System HA cluster solution design, implementation, failover testing, validation and procedure setup. In addition, the implementation is integrated with the Management console.
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Offsite clustering for Disaster Recovery (DR) | ALL
With the Offsite clustering for Disaster Recovery service, consultants design a Global or Metro clustering solution and implement the solution and integrate it with the customer’s disaster recovery program (DRP) as a vital component. Consultants also perform testing and validation of the system fail over and recovery and participate in and provide guidance during disaster recovery drills.
Storage Advisory Service
The Symantec Storage Advisory Service provides an overview of the efficiency of a client's current storage environment and identifies ways to optimize their IT operations so that they can improve storage utilization, solve storage bottlenecks and achieve storage high availability. Consultants assess and optimize storage utilization, storage performance, I/O data flow, storage
bottlenecks, and storage high availability. In addition, consultants design the storage service catalog, storage management policy, storage processes, and integration with ITIL.
Information Security
Control Compliance Suite (CCS)
Control Compliance Suite Assessment | Operate
Introducing the CCS solution requires a thorough requirements definition and qualification process that must be passed before device on-boarding can begin. Consultants perform an audit of the target environment to identify devices, validate models and software versions against the CCS-supported products list, validate the device configuration against CCS baselines, validate existing controls and policies against Symantec best practices, and conduct proof of concept and scoping services.
Control Compliance Vulnerability Discovery and Management | Design
This service provides design, planning, and enablement of Vulnerability Management for the IT organization. Consultants perform asset discovery for vulnerability checking; vulnerability scanning setup; and vulnerability priority and categorization for remediation. Consultants also produce a report for management.
Critical System Protection (CSP)
Critical System Protection Health Check | Operate
The Critical System Protection Health Check service provides expert assistance in evaluating the customer’s CSP implementation against current business requirements and industry standards. The goal of the Health Check is to provide options and
recommendations for improving the security policies and alerting in the customer’s environment and to assist in the development and implementation of a risk-mitigation strategy. A detailed report that outlines issues found, with suggested recommendations, is provided.
Critical System Protection Solution | Design
With this service, consultants design, plan and enable the CSP solution. Consultants also design policies for the customer’s
environment, tune policies to minimize false positive alerts, perform integration with the security incident management system, and generate reports.
Managed Security Service (MSS)
Managed Security Service On-Boarding Services | ALL
The MSS On-Boarding service provides the customer with assistance in enabling Symantec MSS Services. Consultants set up the Log Collection Platform (LCP) and provide network configuration assistance.
Managed Security Service Enablement | ALL
The MSS Enablement service assists the customer with MSS on-boarding tasks. Consultants set up the Log Collect Platform (LCP). A resident consultant is available for MSS and remediation tasks.
Mobile Security Assessment | Operate
With the Mobile Security Assessment service, consultants assess mobile policies, guidelines, and standards, and provide
recommendations. Consultants also provide recommendations for mobile app development; assess device management (BYOD) and app management; and perform mobile app (Android and iOS) penetration tests.
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Information Security Analysis, Architecture, and Operations
Customization of Checks in Standard Manager to Meet Enterprise Needs | ALL
With this service, the consultant reviews the Standards and Checks that are set and maps them with specific or customer-requested standards for technical security checks. The consultant also creates a new Check template for scanning and sets new Checks in the agent policy for the next scan.
Detailed Attack Investigation | ALL
With the Detailed Attack Investigation service, consultants perform evidence collection, provide a procedure for evidence collection, and perform an analysis of the logs.
Security Program Assessment for Enterprise | ALL
This service provides an assessment of the maturity of the security level. Consultants produce a report and present the gaps between the desired level and current level. They also provide a security solution roadmap for immediate, mid-term and long-term actions.
Security Operations Center (SOC) Integration | ALL
The Security Operations Center Integration service integrates and documents the incident handling process with SOC. After six months, consultants perform a correlation rules review and an incident severity setup review. A resident consultant is available for security incident handling.
Security Operations Center (SOC) Support and SOC Second-Level Analysis Services | ALL
Security Operations Center Support and SOC Second-Level Analysis Services offering provides incident analysis support for SOC customers.
Symantec Security Awareness | ALL
The Symantec Security Awareness service provides a security awareness knowledge sharing session for users, IT security managers, and administrators.
IT Control and Policy Mapping | ALL
The IT Control and Policy Mapping service identifies security control statements and security policies, maps policies to control statements, and integrates the mapping in the dashboard.
IT Security Control Policy Management | Design
With the IT Security Control Policy Management service, consultants perform architecture design and enable the CCS framework. They also consolidate the customer’s policies and enable policy access.
Malware Incident Response and Analysis Services | ALL
With the Malware Incident Response and Analysis Services offering, consultants perform virus checking and Trojan horse analysis, considering a specific target attack or virus with both Symantec and non-Symantec products. Consultants also analyze logs, Microsoft Office documents, and Web pages, and perform virus sample analysis. The customer receives recommendations and mediation procedures.
Vulnerability Assessment and Penetration Tests (Web) | ALL
The Vulnerability Assessment and Penetration Tests service provides a vulnerability assessment on external or internal Web servers and penetration tests on external Web servers based on OWASP. The customer receives recommendations and management reports.
Vulnerability Handling Process Design | Operate
With the Vulnerability Handling Process Design service, consultants assess the current vulnerability management process, review the change management process, and design vulnerability remediation processes. A resident consultant is available for vulnerability remediation or operation tasks.
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Symantec Network Access Control (SNAC)
Symantec Network Access Control Assessment | Operate
Organizations implement Symantec Network Access Control to provide an additional layer of network protection to enhance gateway and LAN-based security solutions by evaluating company-owned and guest endpoints to ensure they meet a predefined set of criteria before accessing critical network resources. The consulting team guides the customer through the assessment and health check, from start to finish. The SNAC Assessment service analyzes the performance, health, and risk of a deployed product and provides a number of suggested improvements required to bring the customer’s environment to operational standards.
Symantec Network Access Control Deployment | Transform
With the SNAC Deployment offering, consultants work with the customer to perform the installation and configuration of Symantec Network Access Control.
Symantec Network Access Control Migration | Transform
Migrating from one security product to another requires significant experience and product knowledge. Consultants have performed numerous migrations and are familiar with several competitor products to ensure a clean removal prior to implementing SNAC.
Symantec Network Access Control Upgrade | Transform
Consultants have performed numerous upgrades from installed releases of SNAC to the most recent version of SNAC. The
consultants have the experience and knowledge to properly prepare the customer’s existing environment for the upgrade to SNAC.
Symantec Security Information Manager (SSIM)
SSIM Collector Development | ALL
With the SSIM Collector Development service, consultants develop SSIM collectors that are not in the support list, collect logs from the customer for SSIM log collection, test and QA the collector, and implement the collector.
SSIM Solution | Design
With the SSIM Solution service, consultants create an architecture design considering geographic location, function, and operation process criteria. They enable the SSIM solution for the customer’s environment, design SIM correlation rules, and perform the alert severity setup.
Symantec Messaging Gateway (SMG)
Symantec Messaging Gateway Implementation | Design
With the Symantec Messaging Gateway Implementation service, consultants create an architecture design for SMG and implement the solution. Consultants set up SMG content filters and anti-spam and anti-virus policy settings. In addition, consultants set up LiveUpdate and report generation.
Symantec Web Gateway (SWG)
Symantec Web Gateway Implementation | Design
With the Symantec Web Gateway Implementation service, consultants create an architecture design (inline, proxy or inline and proxy) for SWG and implement the solution. Consultants perform Web gateway security setup and configuration, including URL filtering, application controls, malware content scanning, report generation, and integration with DLP.
Validation and Identity Protection (VIP)
User Validation and Identity Protection | Operate
With the User Validation and Identity Protection service, consultants perform an assessment of the customer’s environment, policies, and group structure. In addition, consultants define access control for user groups, implement the solution, and test and verify the solution.
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User Protection and Productivity
Altiris™ IT Management Suite from Symantec™
Asset Management Suite (AMS) Assessment | Operate
With the Asset Management Suite Assessment service, consultants analyze AMS and perform a Services Strategy and Assessment, during which they associate the goals of an IT project with business objectives. In addition, consultants perform a health check to ensure that business value is being derived from the tool and they provide recommendations on how to move to an operational state with the desired capability and maturity level.
Asset Management Suite (AMS) Deployment | Transform
For new AMS installations, consultants provide installation and configuration support and make AMS recommendations that are specific to the unique needs of the customer. With the Asset Management Suite Deployment service, consultants work with the customer to perform the installation and configuration of AMS.
Asset Management Suite (AMS) Migration | Transform
With the Asset Management Suite Migration service, consultants perform and validate a risk-free migration. Similar to performing an installation, migrating from one systems management product to another requires substantial know-how and product
knowledge. Consultants have performed numerous migrations and are familiar with several competitor products, which ensures a successful low-risk migration to Asset Management Suite.
Asset Management Suite (AMS) Upgrade | Transform
The Asset Management Suite Upgrade service provides customers with assistance in planning and completing the upgrade process for AMS. Customers receive a detailed breakdown of the upgrade process and related tasks. Consultants have performed numerous successful upgrades, while preserving CMDB and legacy processes.
Client Management Suite (CMS) Assessment | Operate
The Client Management Suite Assessment service is a consulting engagement that combines a technical and business review to assess the current state of the CMS environment, review the alignment of the environment with business requirements, and recommend changes to ensure that alignment. Consultants perform a health check to ensure that business value is being derived from CMS and they provide recommendations to move to an operational state with the desired capability and maturity level.
Client Management Suite (CMS) Implementation | Transform
The Client Management Suite Implementation service is a consulting engagement that provides customers with an assessment of their current environment and applicable IT, business, and technical requirements. Consultants design and configure a solution based on the identified business drivers, and provide a pilot implementation of CMS that includes next-step recommendations. This service also includes knowledge transfer to customer staff on the solution’s key configurations and design concepts, as well as operational standards and key maintenance routines.
Client Management Suite (CMS) Upgrade | Transform
The Client Management Suite Upgrade service is a consulting engagement that includes the re-evaluation and assessment of business drivers, technical requirements, and the existing CMS implementation; specification and planning for the upgrade to the new version of CMS; pilot testing to validate the migration plan and solution design; and knowledge transfer throughout the engagement. Consultants have performed numerous upgrades while preserving CMDB and legacy processes.
Mobile Security
Enterprise Mobility Architecture Design and Solution Implementation | Transform
With the Enterprise Mobility Architecture Design and Solution Implementation service, consultants collect Mobile Application Management (MAM) and Mobile Device Management (MDM) requirements, perform MAM and MDM planning, and implement the solution. Consultants set up policies, configure and set up controls on MDM and MAM, and perform an App Store setup. In addition, consultants perform Active Directory integration, DLP for mobile integration (if a DLP solution exists), PKI integration, and assist with mobile phone profile settings.
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Symantec Endpoint Protection (SEP)
Symantec Endpoint Protection Solution Implementation | Transform
With the Symantec Endpoint Protection Solution Implementation service, consultants collect customer information and requirements and perform an architecture design. Consultants set up LiveUpdate, SEP policies, and report customization. In addition, they integrate SEP with SIM, if it is installed.
Symantec Endpoint Encryption (SEE)
Symantec Endpoint Encryption Solution Implementation | Operate
With the Symantec Endpoint Encryption Solution Implementation service, consultants perform an assessment of the customer’s environment, policies, and group structure. They define access control for management servers, review the customer’s security policy and procedures affecting systems and application security, and review the customer’s installation methods and suitability for initial installation. In addition, consultants perform server and policy design, required account and group provisioning, SEE server installation, encryption configuration and policy tuning, and customer package preparation and installation.
Symantec App Center
Symantec App Center Assessment | Operate
The Symantec App Center Assessment service provides customers with a thorough understanding of how to manage mobile applications by delivering an in-depth assessment of requirements, aligning requirements to corresponding mobile platforms, and designing and implementing mobile application management practices. Consultants are available to guide the customer through the assessment and health check, from start to finish. This service analyzes the performance, health, and risk of a deployed product and suggests improvements required to bring the customer’s environment to operational standards.
Symantec App Center Deployment | Transform
With the Symantec App Center Deployment service, consultants work with the customer to perform the installation and configuration of Symantec App Center.
Symantec App Center Migration | Transform
With the Symantec App Center migration service, consultants perform and validate a risk-free migration. Migrating from one system management product to another requires substantial know-how and product knowledge. Consultants have substantial experience in performing migrations and are familiar with a broad range of non-Symantec products, which reduces risk and ensures a successful migration to App Center Solution.
Symantec App Center Upgrade | Transform
The Symantec App Center Upgrade service provides customers with assistance in planning and completing the upgrade process. Customers receive a detailed breakdown of the upgrade process. Consultants have performed numerous successful upgrades, while preserving developed apps, policies, and organizational structure.