3. MARCO REFERENCIAL
3.2. Marco histórico situacional
University of Colorado. Michele Jackson, Research Director.
June 11, 2002 [If consent given, begin interview]
[Stylistic note 1: Replace (1) name of specific company they work for where schedule calls for ‘organization’ and (2) term they use for telework, given in answer to first question.]
[Stylistic note 2: These are in-depth interviews; therefore, the subject may answer them out of order. Be aware of this and skip over questions that have already been answered, transitioning to the question following. Always prompt for specific examples when you can.]
I. Arrangement
We’re interested in people who work at a distance – telecommuting, or teleworking. What do you call it? How long have you been teleworking?
How did you get started?
Listen/prompt for:
Did you have to negotiation with your boss? How supportive were they?
Were there barriers or problems What made you decide to telework? Do you enjoy it? Why or why not?
What kind of support do you get from your company? Listen and prompt specifically for:
Technical support
Social support
Training
Has that support changed over time? Is it enough?
What did it take to set it up?
How much did the company set up for you, and how much have you had to do (gotten to do) on your own? Do you have all you need?
What technology has turned out to be essential
or most valuable?
Why?
Is this a surprise?
Any support/capabilities you don’t have, but wish you did? Have you ever had any problems with your set up? How were the problems solved?
II. Work
What kind of work do you do?
Listen for: Formal Responsibilities, Job description, etc. as well as informal description
Has your work changed since you started teleworking?
Describe a typical day in your job. Describe a typical week.
How much control do you have over your time or your schedule? [If they have a lot] - Do you do anything special to control your own work? What do you enjoy about your job?
Prompt for: and so, what are the specific ways you need to use different technologies?
Listen for: software used, hardware used, connections used, databases, etc. especially uses that require (1) big pipes or (2)always on connection.
How important is networking technology to doing your job?
How much of your work depends on technology?
Has the way that you work with technology changed because of teleworking?
Has you job been made easier, or more difficult because of TW?
Look and prompt for lots of e.g.s in these areas: Social
Economic Technical
Does teleworking help you to do your job better (than if you couldn’t telework)?
Any part of your job you can’t do at a distance? Why?
What do you do to get that part of your job done?
Could you do it if you had the appropriate technology (e.g., broadband, wireless)
III. Relation to the organization
What’s your position in the organization?Is this is a standard position in the org? (or more entrepreneurial?)
Do others in positions similar to this telework?
Do you feel your organization generally is supportive of telework? In what ways? Why do you think they are/aren’t.
How important is teleworking to the way your company works?
Who gets to telework in your org?
What is it like not to have to go into an office everyday? Listen for: Control, time, scheduling, etc. How would you describe your relation to the organization? (Possible follow-ups: Do you fit well? Feel loyal? Needed? Etc. )
How connected do you feel to the organization? Has this changed over time?
YES: In what ways? Why?
NO: Why not?
Does having network technology help you feel connected to the org at all?
YES: How? Can you give an example?
NO: Why not?
What does it take for a person in this organization to feel connected? To feel a part of the organization?
Does the organization do anything to help you feel more connected to it? (events, programs, policies, etc.)
Do you want to feel connected/more connected to the organization?
YES: In what ways?
How would you do that? (through tech or not?) e.g., information exchange, FTF visits, visuals, always on, “presence”
NO: Why not? [may have answered this above]
IV. Relation to others
How often do you work with others?Who are they? Do they telework?
Describe your relationship with these others [If not included above, then prompt as appropriate]
What about with your manager? With your subordinates
With your team members?
How do you keep in touch with them? Do you feel connected to them? [try to distinguish from organization connection]
Do you think they feel connected to you? Are there any times that your work requires meeting face to face with others?
Describe
V. Relation to self
What do you see yourself doing in 5 years? What are your career goals?
Do you see teleworking now as having any affect on that? Within the organization? Overall?
What is the effect? Why / why not?
Do you have any advice for other people who are thinking about teleworking?
Benefits / drawbacks
Anything you would do differently a second time around?
VI. That’s all for my questions. Is there anything you’d like to add? Or to ask me?