3. PLAN DE ORDENAMIENTO TERRITORIAL –POT–
3.1 Marco Teórico y Conceptual de los POT
86
Crédit Mutuel group
2013 CsR INDICATORs
2013 CSR REPORTING – SOCIETAL INFORMATION
CSR indicator
references Indicators 2013 2012
Grenelle II (2012) Art R
225-105 ACI OECD GRI 4 ILO
Territorial and societal impact
Territorial impact PR VIII
SOT01 Number of points of sale (Crédit Mutuel
group) 3,133 3,136 al1-3-a-1 and 2 SOT01A Other points of sale 2,787 2,825 al1-3-a-1 and 2 Total points of sale 5,920 5,961 al1-3-a-1 and 2
SOT07(1) % of points of sale in rural areas(2) 22% 39% al1-3-a-1 and 2 G4-EC8
SOT08 % of free urban zones covered by points
of sale 47% 44% al1-3-a-1 and 2 G4-EC8
Non-profit market
SOT40 Number of non-profit organisations that are customers (associations, labour organisations, works councils, etc.)
488,601 435
254 al1- 3-a-1 et 2 PR7 G4-8
Patronage and sponsoring
SOT49 Budget of Fondation du Crédit Mutuel
(€ million) 3.9 2.6 al1-3-b 2 PR7 G4-EC1 Of which for “Let’s Rebuild Haiti”
(excluding private donations) 1.0 SOT52 Total budget earmarked for patronage
and sponsorship (€ million) 34.9 32.9 al1-3-b 2 PR7 G4-EC1
Microcredit
Subsidised personal microcredit
(partnership) PR VIII
SOT10 Number of microcredits awarded
in the year 1,175 1,192 al1- 3-a-1 et 2 PR7 G4-EC8
SOT13 Amount of microcredits financed
in year (€ million) 2,481 2,503
SOT11 Average amount of microcredits
financed (€) 2,111 2,100 al1- 3-a-1 et 2 PR7
Intermediated professional microcredit
SOT15 Support to Adie PR VIII
SOT16 Number of application processed 1,374 1,258 al1- 3-a-1 et 2 PR7 G4-EC8 SOT17 Amount of credit lines made available
(€ million) 4.1 4.3 al1- 3-a-1 et 2 PR7 G4-EC8 SOT18A Support to France Active Garantie PR VIII
SOT19A Number of new microcredits financed 1,251 1,094 G4-EC8 SOT20A Amounts guaranteed (€ million) 19,625 16,352 G4-EC8 SOT18B Support to France Active Garantie:
Nacre mechanism PR VIII
SOT19B Number of Nacre loans granted tied to a
group loan 823 843 al1- 3-a-1 et 2 PR7 G4-EC8 SOT20B Amount of loans (€ million) 27.6 23.3 al1- 3-a-1 et 2 PR7 G4-EC8 SOT21 Support to Initiative France PR VIII
SOT22 Number of additional bank loans granted 3,414 2,768 al1- 3-a-1 et 2 PR7 G4-EC8 SOT23 Amount of additional bank loans granted
(€ million) 226.6 170 al1- 3-a-1 et 2 PR7 G4-EC8
Microcredits in partnership
SOT24 Number of microcredits in partnership 8,037 7,155 G4-EC8 SOT25 Total microcredits in partnership (€m) 280.4 216.4 G4-EC8
2013 CSR REPORTING – SOCIETAL INFORMATION CSR indicator references Indicators 2013 2012 Grenelle II (2012) Art R
225-105 ACI OECD GRI 4 ILO
Socially responsible investing SRI
SOT28 Total SRI loans (€ billion) 7.2 6.0 al1- 3-a-1 et 2 G4-EC8
Mutual funds and term deposits
FCP et DAT PR VIII G4-EC8
SOT31 France Emploi mutual funds –
Outstandings (€ million) 19.7 SOT31-1 Solidarity term deposits - Outstandings
(€ million) 1.5
SOT32 Paid back to non-profits 191,658
Socially-responsible passbook deposits
(Livrets d’Epargne pour les Autres - LEA) PR VIII G4-EC8
SOT33 Outstandings excluding capitalisation
(€ million) – LEA 41.8 33,8 al1- 3-a-1 et 2
Socially responsible employee savings PR VIII G4-EC8
SOT37 Outstandings (€ million) 125.0 91.7 al1- 3-a-1 et 2
SOT100 Socially-responsible savings 188.0
Financing of environmental projects
Zero-interest rate eco-loans
SOT63 Number of zero interest-rate eco-loans
granted 9,529
SOT65 Total amount of loans granted (€m) 124.9 121.8 al1-3-b 2 G4-EC2 8 SOT64 Average amount of loans granted (€m) 13,105 15,287 al1-3-b 2 G4-EC2 Loans for renewable energy and energy
efficiency projects G4-EC2 8 et 9
SOT69 Number of projects financed (business
customers and farmers) 2,871 4,648 al1-3-b 2
Social products and services
SOT71 Outstandings in respect of regulated social loans (low-income rental housing loans and lease-ownership loans) (€ billion)
1.4 1.2 al1-3-b 2 G4-EC2
Quality of service
Mediation G4-PR5
SOT75 Number of eligible files 13,069(3) 2,041 al1- 3-b-1 SOT77 Number of decisions favourable to client
and systematically applied 9,936 SOT78 % of decisions favourable to client and
systematically applied 76.0%
(4) 53.6% al1- 3-b-1
Economic impact indicators disclosed in management reports
SOT83 Customer loans and advances (€ billion) 351.2 343.2 PR VIII G4-EC1 SOT84 - Home loans (€ billion) 186.7 180.3 al1-3-b 2 G4-EC1 SOT85 - Consumer credits (€ billion) 36.3 35.7 al1-3-b 2 G4-EC1
88
Crédit Mutuel group
2013 CsR INDICATORs
2013 CSR REPORTING - SOCIAL INFORMATION (Excluding media)
CSR indicator references Indicators 2013 2012 Grenelle II (2012) Art R 225-105 OECD GRI 4 ILO Rec. no. 193 UN Global Compact Employment Headcount (FTE) G4-10
SOC01(1) Total headcount 71,914 73,775 al1-1-a-1 G4-9 1, 2, 3 et 6
SOC01_bis Effective employees (individuals) 75,737
SOC02 Of which France 65,119 61,848 al1-1-a-1 PR V G4-11 LA1 SOC05 Of which management grade 42.6% 41% al1-1-a-1 PR V G4-11 LA1 SOC07 Of which women 53.6% 55% al1-1-a-1 PR V LA1 SOC12 Of which employed under a permanent
contract 85.2% 95% G4-11
Recruitments
SOC13 Total number of recruitments 12,164 11,412 al1- 1-a-2 G4-LA1 1, 2, 3 et 6
SOC15 Of which women 7,095 6,692
SOC16 Of which under a permanent contract 3,906 4,041 al1- 1-b-1 PR V G4-11
Number of employees with permanent
contracts having left the organisation PR V 1, 2, 3 et 6
SOC19 Number of employees with permanent
contracts having left the organisation 4,149 8,717 G4-11
SOC20 Of which redundancies 586 663 al1- 1-a-2
SOC22 Existence of planned redundancy schemes
or other plans for reducing headcount No al1- 1-a-2
Organisation of work and working hours, absenteeism Organisation of working hours
(staff with permanent contracts) PR V 1, 2, 3 et 6
SOC28 Full time/part time 10.5% 9.7%
SOC29 Number of full-time employees 66,478 65,836 al1- 1-b-1 SOC30 Number of part-time employees 7,013 6,406 al1- 1-b-1 SOC31 % of full-time employees 90.5% 91.1%
SOC32 % of part-time employees 9.5% 8.9%
Total number of lost days 760,784 958,809 PR V G4-LA6
SOC38 Of which due to illness 602,708 620,107 al1- 1-b-1 LA7 - LA8 -
LA9
3, 6
SOC39 Of which due to work-related injuries 16,996 17,469 al1- 1-b-1 SOC40 Number of occupational diseases 12 7 al2-1-d-1 SOC43 Health and safety conditions al1- 1-b-1
Health and safety conditions PR V
SOC44 Number of occupational injuries
reported, resulting in lost days 487 295 al2-1-d-1 G4-LA6 – LA8 – LA7 LA9
3, 6