Matriz de análisis de resultados

handovers: Our research with people with lived experience has highlighted the risks and challenges in relation to referral and transition between services. The more people are ‘passed’ through a number of diferent teams and services, the less likely the system is to work. This will need to be considered carefully both in deciding how to commission services and in setting up operational policies and procedures. Sometimes it can help if workers in diferent parts of the system work for the same organisation, however shared vision, clear handover and information sharing protocols, joint training and regular meetings are absolutely critical if people are to be moved ‘up’ or ‘down’ smoothly between the more intensive Housing First and the less intensive Housing- led floating support services.

• Flexible commissioning of services:

we discuss the way in which services need to be commissioned in more detail in Chapter 5. Although this is most pertinent in relation to Housing First, the commissioning and contract management of Housing-Led floating support will also need to be such that it can support genuine flexibility. People’s need for support in order to sustain a tenancy within the Housing-Led services will vary both in terms of intensity and duration. The system needs to be able to respond to this so that artificial boundaries do not create perverse and inefective

referrals. For example, someone who needs relatively low level support being referred to Housing First simply because they have needed this for more than 12 months and this is the cut-of for floating support.

• Workforce development:

Underpinned by this more flexible approach to commissioning (and staf management) staf working

throughout the system – in Housing Options, housing providers,

outreach, in emergency hostel provision, and in floating support, as well as in the Housing First

service will need training, ongoing professional development and

performance management if they are to understand and efectively apply

these principles.

• Supply of housing: we anticipate that the local lettings agency (or agencies) will be pivotal in supplying housing through the system: both to Housing First and Housing Led clients. In order for this to deliver consistently and at scale, it will need to be flexible in relation to how it works, particularly with Registered Providers – there should not, for example, be a requirement that all requests for housing go through the agency where direct arrangements can be made with landlords. In fact, we would hope that, following a review of allocations policies more arrangements can be made through Property Pool Plus or directly with landlords. Although the lettings agency can ofer housing

management this is only an option for social landlords and one which can be reviewed and revised over time. For example, a Registered Provider without suicient capacity

to provide housing management for someone deemed ‘high risk’ might choose to ‘buy’ this service from the local lettings agency, but might wish to take this back in house if the person has been stable for a long time.

4.17 Examples of existing LCR

resources which Housing First might support people to access

Action on Addiction has set up the first dry (non-alcoholic) bar and venue – The Brink – in the centre of Liverpool. Open during the day and into the early evening, The Brink is a social enterprise which has its roots in Liverpool’s recovery community but is used by a wide cross-section of people. It runs a programme of events – from big screen football to meditation and Tai Chi, live music events, support and discussion groups, and exhibitions of local art works.

http://thebrinkliverpool.com/support. php

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The model

Addaction works across Merseyside ofering a range of services helping

people overcome their problems with drugs and alcohol through specialised support and advice. Support can also be ofered around employment,

housing, debt and family relationships.

https://www.addaction.org.uk/

Central Liverpool Credit Union is a non-profit making, financial co- operative that exists solely for the benefit of its members. It provides members with banking services, afordable loans, help with money management and aims to encourage regular savings and provide financial assistance as required.

http://www.centralcu.co.uk/index.asp

Crisis Skylight Centre works across Merseyside, ofering housing,

education, work and life coaching; educational, vocational and

recreational courses; volunteer and paid trainee opportunities for people who are homeless or have experienced homelessness.

https://www.crisis.org.uk/get-help/ merseyside/services/how-we- can-help-you-at-crisis-skylight- merseyside/

Local Solutions runs the AIMS (Accommodation, Intense Mentoring, Skills) to support young homeless people (aged 18-24) in Liverpool and Knowsley to transform their lives. From its hub on the North side of the city centre, AIMS runs skills training programmes (ofering a £5 daily attendance allowance and travel expenses), access to leisure activities, holistic support from mentors, access to internet/ IT, washing machines, breakfast and a positive environment in which to relax, socialise and get things done.

Everton in the Community provides sports and other social activities across Merseyside. There are a range of projects to get involved in with a focus on health, sports, employment and education.

http://www.evertonfc.com/community

PSS runs wellbeing activities and recovery focused courses at its three hubs across Liverpool. These include courses on self-management, creative arts, digital technology, physical health and peer support.

http://www.psspeople.com/how-pss- can-help/look-after-my-health/and- help-me-change-the-way-i-think

The Spider Project is a creative arts, health and well-being recovery project based on the Wirral. The project supports people recovering from substance misuse and/or mental health problems.

https://www.spiderproject.org.uk/

Tomorrow’s Women Wirral is a charity-run community centre for women – some of whom are serving community sentences, but many of whom have referred themselves because of social isolation, low self-esteem or simply to find a new direction in life. The centre ofers a

non-judgemental mutually supportive community; a range of courses, activities and access to specialist help; and a beautiful garden tended by its members.

http://www.tomorrowswomen.org. uk/home/about-us

YMCA Liverpool’s Dutch Farm is an urban farm project which engages service users in therapeutic and meaningful activity, growing organic vegetables and keeping chickens.

http://www.liverpoolymca.org.uk/ about-us/dutch-farm/

St Helens Gateway is a community hub of information, bringing together all health, social care and wellbeing information into one central place. It is an independent, confidential and free service provided by the Millennium Centre and is available online, by email, over the phone and face-to-face.

http://www.sthelensgateway.info/ about-us/