Menor número de mujeres que postulan a cargos directivos y/o

For this purpose a case Integrated Maintenance (“Integrale Instandhouding”) has been started. The aim of the case is to obtain experience in the

implementation of maintenance control by system-effectiveness and operational use of maintained systems. The Royal Netherlands Naval

Maintenance and Service Establishment responsibility and boundary conditions to the internal customers are described in a contract called a Service Level Agreement (SLA). The SLA describes the planned system performance in terms of active time, system-effectiveness, reliability and availability versus costs of installation during a fixed period. By describing the system

performance and costs in an SLA the customer has the means to optimize the balance of the system performance, costs and his operational needs. The pilot project has not answered all questions in order to be able to fully implement the ILS concept. The purpose of this dissertation is to research a structured

method of implementing a performance driven maintenance approach and system-effectiveness into a defense organization and to determine if this is a profitable approach.

Maintenance within the Royal Netherlands Navy (RNLN) was customer driven.

The Royal Netherlands Naval Maintenance and Service Establishment have maintained the military equipment in accordance with an obligation of best intends described in a covenant, between the commander in chief RNLN and the maintainer. The maintenance is scheduled in accordance with the

operational schedule of the maintained equipment. The covenant describes the maintenance tasks, available budget, and resources. The maintenance

activities are mainly driven by input of the user/customer. This approach has no or minor reference to system or installation performances for control over the budget and resources assigned to the maintainer. The assumption is that this approach will not fulfill future demands due to an increase of complexity, maintenance related costs, and operational demands upon the naval ships.

Approach

The applied research method for this dissertation is based on a feasibility study of used material (M- Frigate) and an organization analysis with a new

application PRIMA.

To be able to reach the goals set out in the aim of the dissertation, the following steps have been taken:

the research is based on a description of the standing organization of the Royal Netherlands Naval Maintenance and Service Establishment;

desk research on organization theory:

o the desk research is focused on examining the literature regarding the available implementation methods;

o the data gathered during the desk research has been analyzed.

desk research on performance driven maintenance and system management (AMC approach) approach in a cost-effective way:

o the desk research is focused on examining the literature regarding the preferred organization to practice this AMC approach [TQM manual, 2006]

o based on the data of the desk research on AMC, this and the wishes of the organization, an organization for performance driven maintenance is defined.

based on the analysis recommendations for the implementation of performance driven organizing have been drafted;

the aim of the feasibility study is to validate the theoretical method as found during the desk research and to test the theoretical method in practice;

the data gathered during the feasibility study will be analyzed;

a questionnaire has been drafted based on the implementation theory of TQM manual and the comparison of the organization.

Target group: middle management, upper management, and potential partners in SLA.;

an analysis of the organization will be done with PRIMA (PRocess Improvement Application);

The results of this analysis shall be translated into a conclusion and recommendations.

3.2 Tools

The applied research method for this dissertation is based on feasibility study and an analysis with the new software application PRIMA (Process

Improvement Application). This is very useful when a limited amount of time is available to address a complex strategic situation.

Feasibility studies examine the economic, marketing, technical, managerial, and financial aspects of your proposed business idea. While independent, the study is based on information provided by you. Whether one is applying for a government-backed business loan, seeking funds for expansion or plant modernization, or deciding what steps come next in growing the business, a detailed feasibility study will provide the required ammunition to make one‟s case, or help adjust the proposal to meet the requirements of lenders and other funding sources.

What are the benefits of feasibility studies?

Implementing feasibility studies can:

map out for lenders your proposal‟s strengths and potential;

realistically analyze the impact of expansion;

show you the pros and cons of your idea;

analyze the business idea.

[www.ciras.iastate.edu/management/feasibilitystudies.ap]

After getting familiar with the topic, the feasibility study will be conducted. This will be done in the second part of the data collection period to get acquainted with the subject and to be able to do a more “in-depth” questioning.

The aim of this feasibility study will be:

1. gain knowledge about the subject;

2. collect new ideas about alternative solutions concerning the problems;

3. get feedback on ideas resulting from the literature study.

The feasibility study will be prepared in advance to make it as efficient as

possible. This will improve the quality of the feasibility study. Furthermore on-site observations will be carried out. These will consist of visits to the research

“site”.

PRIMA

PRocess Improvement Application Analysis, (PRIMA). In view of this project, PRIMA analysis compares the situation in which AMC is implemented in the organization with the cons and pros.

A PRIMA analysis is mostly performed to identify success factors based on the environmental scan. In this case the PRIMA analysis is used to investigate the probability of success that AMC approach can have for Defense Materiel Organization. This may imply that some of the Defense Materiel Organization weaknesses can be opportunities for AMC approach.