1. On the RightFax server, on the Start menu, point to Programs, then Open Text, and then click RightFax Enterprise Fax Manager.
2. Click the name of the RightFax server in the tree in the left pane of the Enterprise Fax Manager window.The list of services appears at the lower-right pane of the window.
3. In the Service Name list, double-click RightFax Licensing Service (or right-click and choose Status from the menu). The Licensing Service Status dialog box opens.
4. The status shows the enabled services with information about each license. Use the scroll bars to view
additional services, if necessary.
Configuring custom messages
You can customize the text of messages that are sent for fax status notifications for users (described inThe Notification tabonpage 120).
Chapter 5: Configuring the RightFax Server module Configuring feature activation
Notification messages can contain a combination of text and variable data. The maximum length of a notification message is 200 characters. If you include a URL, the maximum length is for both the URL and the message text. The maximum length of the URL is 80 characters.
The variable options for each message are described in the following table.
Notification message
Variable options When used Sending fax ~1 = Recipient’s name
~2 = Recipient’s fax number
~3 = User ID ~4 = Recipient’s company
The fax starts to send or is still sending after a few minutes.
Imaging error ~1 = User ID
~2 = Recipient’s name ~3 = Recipient’s fax number
~4 = Error encountered ~5 = Unique ID of the fax ~6 = Subject line of original fax email
The server cannot generate a fax image.
Bad form type ~1 = User ID
~2 = Unique ID of the fax
A bad form was specified.
Notification message
Variable options When used Ready for preview ~1 = User ID ~2 = Recipient’s name ~3 = Recipient’s fax number ~4 = Billing code 1 ~5 = Billing code 2 ~6 = Unique ID of the fax ~7 = Subject line of original fax email
The fax was held for preview and is now ready.
Bad fax phone number
~1 = User ID
~2 = Fax phone number ~3 = Unique ID of the fax ~4 = Subject line of original fax
The fax number contains invalid characters.
Chapter 5: Configuring the RightFax Server module Configuring feature activation
Notification message
Variable options When used Too many
retries
~0 = Unique ID of the fax ~1 = Recipient’s name ~2 = Recipient’s fax number
~3 = Fax error code ~4 = Number of retries ~5 = User ID ~6 = Billing code 1 ~7 = Billing code 2 ~8 = Recipient’s company
~9 = URL link to the fax on the RightFax server (this option can only be used with RightFax email gateway)
~A = Subject line of original fax email
The fax was abandoned after the maximum number of send attempts.
Notification message
Variable options When used Sending error ~0 = Subject line of
original fax email ~1 = Recipient’s name ~2 = Recipient’s fax number
~3 = Fax error code ~4 = Number of retries ~5 = User ID ~6 = Billing code 1 ~7 = Billing code 2 ~8 = Recipient’s company
~9 = Unique ID of the fax
The fax could not be sent.
Incomplete fax ~1 = User ID
~2 = Unique ID of the fax ~3 = Subject line of original fax email
The sender did not complete all of the required fax information fields. Invalid billing code ~1 = User ID ~2 = Billing code 1 ~3 = Billing code 2 ~4 = Unique ID of the fax ~5 = Subject line of original fax email
The sender did not provide a valid billing code.
Chapter 5: Configuring the RightFax Server module Configuring feature activation
Notification message
Variable options When used New fax ~1 = Number of pages
received ~2 = User ID
~3 = Received remote ID ~4 = TeleConnect ID ~5 = Unique ID of the fax ~6 = URL link to the fax on theRightFax server (this option can only be used with a RightFax email gateway) ~7 = Fax transmission speed
~8 = Fax status
A new fax was received.
Viewed or printed fax
~1 = User ID
~2 = Unique ID of the fax
A received fax has not been viewed or printed.
Notification message
Variable options When used Successful send ~1 = Recipient’s name ~2 = Recipient’s fax number ~3 = Recipient’s company
~4 = URL link to the fax on the RightFax server (this option can only be used with a RightFax email gateway)
~5 = Unique ID of the fax ~6 = Fax transmission speed
~7 = Subject line of original fax email
The fax transmission was successful. Fax needs approval ~1 = User ID ~2 = Recipient’s name ~3 = Recipient’s fax number
~4 = Unique ID of the fax ~5 = Subject line of original fax email
One of the sender’s outgoing faxes needs approval.
Chapter 5: Configuring the RightFax Server module Configuring user messages
Notification message
Variable options When used Fax number
blocked
~1 = Recipient’s name ~2 = Recipient’s fax number
~3 = Fax error code ~4 = Number of retries ~5 = Billing code 1 ~6 = Billing code 2 ~7 = URL link to the fax on theRightFax server (this option can only be used with RightFax email gateway
~8 = Unique ID of the fax ~9 = Subject line of original fax email
The recipient’s fax number is blocked by the RightFax DocTransport. Fax numbers can be blocked using either dialing rules or the call blocking Windows Registry entry on the DocTransport. Human Answered Fax ~1 = Recipient’s name ~2 = Recipient’s fax number
~3 = Fax error code ~4 = Number of retries ~5 = User ID
~6 = Unique ID of the fax ~7 = Subject line of original fax email
The fax was canceled (not accepted) by the recipient when the recipient responded to the RightFax voice prompt.
Notification message
Variable options When used Fax blocked by
Do Not Dial
~0 = Subject line of original fax email ~1 = Recipient’s name ~2 = Recipient’s fax number
~3 = Fax error code ~4 = Sender’s user ID ~5 = Billing code 1 ~6 = Billing code 2 ~7 = Recipient’s company
~8 = URL link to the fax on the RightFax server (this option can only be used with RightFax email gateway)
~9 = Unique ID of the fax
A fax was not sent because the destination fax number was blocked by the Do Not Dial feature. (described on
The DnD Notifications tabonpage 195.)
To return a notification message to the default setting, select the text, delete it, and then click OK. The next time you open the dialog box, the default message will be listed.