CAPÍTULO DOS: MARCO TEÓRICO
2.2. Lo educativo como nicho de sociedad
2.2.3. Nuevas formas de comunicación y su relación con lo educativo
This Custom Service type guides callers to press certain buttons to connect themselves with the designated party. The prompt for this service can be recorded in the CS No. dialog box.
Description
The information typed in this field is for reference only.
Default
None
Value Range
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Prompt Mode
Specifies the language for prompts used by this Custom Service.
Note
• This parameter overrides "Incoming Call Service Prompt".
• If "Primary" is selected, the default language which is selected from all installed languages will be used.
• If "None" is selected, the prompt mode of previous process will be continued, or "Primary" language will be selected.
Default
Primary
Value Range
None, Primary, Guidance No. (KX-TVA50: No. 1-3, KX-TVA200: No. 1-10)
Programming Manual References
"Incoming Call Service Prompt" in 2.3.1.1 Call Service
Feature Manual References
2.2.16 Custom Service
Menu Repeat Cycle
Specifies the number of times the Custom Service menu message will be repeated for the caller.
Default
3
Value Range
1–3 times
Feature Manual References
2.2.16 Custom Service
Call Transfer Anytime
Specifies the type of dialing that the VPS accepts during the Custom Service in addition to the single-digit Custom Service options. This setting allows callers to dial numbers to connect themselves to an extension or mailbox or enter a PIN.
Note
• If you only need to allow callers to dial single-digit Custom Service option numbers, set this parameter to "No". When set to a value other than "No", the VPS always waits for the amount determined by the "Wait for Second Digit" setting before handling the call. This will cause a delay between the time the caller dials a single-digit Custom Service option number and when the call is actually handled.
Default
Extn
Value Range
Extn: enables callers to be transferred directly to their intended party by dialing the extension number.
Mbx: enables callers to leave messages in a mailbox by entering the mailbox number.
PIN: enables callers to be transferred directly to the specified party according to the setting for PIN Call Routing Service by dialing PIN.
No: disables extension transfer and mailbox transfer; only 1-digit entries will function (following the Custom Service menu)
Feature Manual References
2.2.16 Custom Service
Wait for First Digit
Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service menu is played for the caller. If this time expires, the No DTMF Operation settings determines how the call is then handled. If this parameter is set to "0", No DTMF Input Operation handles the call immediately after the menu is played for the caller.
Default
6 s
Value Range
0 s–10 s
Feature Manual References
2.2.16 Custom Service
Wait for Second Digit
This parameter is only valid when "Call Transfer Anytime" is set to a value other than "No". After the caller dials a digit (the first digit) after listening to a Custom Service menu, the VPS waits for a second digit to be dialed. This gives the caller time to continue dialing a mailbox number, extension number, or PIN. If this time expires without a second digit being entered, the VPS assumes the caller has selected a Custom Service menu option and handles the call according to the digit dialed by the caller.
Default
1 s
Value Range
1 s–5 s
Feature Manual References
2.2.16 Custom Service
No DTMF Input Operation
Determines how calls are handled when callers do not dial any numbers after listening to the menu message (most likely because they are using rotary telephones) The default setting is "Operator", which allows the caller to be automatically connected to an operator after the menu message plays back ("Press the desired number, or stay on the line to be connected to an operator.").
Default
Operator
Value Range
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Extn: Transfers the caller to a specified extension.
Trf to Out: Transfers the caller to a specified outside telephone number. Enter the trunk (CO line) access number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (if there was a previous menu).
Cust Serv: Transfers the caller to the Custom Service specified here.
Feature Manual References
2.2.16 Custom Service
Keypad Assignment 0–9, *, #
Any of the 16 operations listed below can be assigned to the 0 through 9, , and # keys on the telephone keypad. Callers are able to access these operations by pressing the corresponding keys on their telephones.
Default
: Exit 0: Operator Others: None
Value Range
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Extn: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Trf to Out: Transfers the caller to a specified outside telephone number. Enter the trunk (CO line) access number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (not available if there was no previous menu).
Cust Serv: Transfers the caller to the Custom Service specified here.
VM Serv: Allows the caller to access Voice Mail Service.
Call Trf Serv: Allows the caller to access Automated Attendant Service.
Subscr Serv: Allows the caller to access the Subscriber Service. The caller needs to press the assigned key followed by the mailbox number that he or she wants to log in. If this option is enabled, it is strongly
recommended that each subscriber set a password for his or her mailbox; this will prevent unauthorized callers from accidentally or intentionally accessing subscribers’ mailboxes.
Dial by Name: Requests the caller to enter the first 3 or 4 letters of a first or last name of the person the caller wishes to reach, then transfers the caller to the corresponding extension.
Repeat Menu: Repeats the Custom Service menu.
Main Menu: Returns the caller to the Custom Service top menu.
Fax Trf: Allows the caller to send fax messages to an extension specified as the fax extension. Fax Management must also be configured (see 2.5.4.10 Fax Management).
List All Names: The VPS will announce the names and extensions numbers of all subscribers (except those whose Class of Service "Directory Listing" parameter is set to "No").
None: No operation assigned.
Example: Assigning key [1] to transfer to extension 101
1. Click the check box next to key [1].
2. Select "Trf to Extn" in the "Assigned Operation" column.
3. Enter "101" in the "Value" column.
Example: Canceling the setting for key [1]
1. Clear the check box next to key [1].
Feature Manual References
2.2.16 Custom Service