INSTRUCCIONES pARA ARMAR (FIG. 1–4)
Obloqueador del disparador (O)cuando la pistola no esté en
Five groups of interviewees were interviewed (Figure 4.3). The groups were from
the support structures in the SCM division, namely: i) The ERP Support Department;
ii) the Master Data Maintenance Department; iii) the Inventory and Stores
Management Department; iv) the Procurement Department; and v) the reservation
creators. In each group, a different job level of interviewees according to the
organisation hierarchical structure, were interviewed. Eleven interviewees were
interviewed in total. Figure 4.3 illustrates the groups of interviewees according to
departments.
Figure 4.3: Interviewees per department
INTERVIEWEES
GROUP LEVEL ERP SUPPORT
INVENTORY AND STORES MANAGEMENT
(ISM)
MASTER DATA PROCUREMENT RESERVATION
CREATORS INDIVIDUAL LEVEL PRINCIPAL CONSULTANT PERMANENT (I1) + PRINCIPAL CONSULTANT CONTRACTOR (I2) INVENTORY MANAGER (I3) + AREA HEAD (I4) + PRINCIPAL MRP CONTROLLER (I5) CODIFICATION MANAGER (I6) + SUPPLIER MANAGEMENT MANAGER (I7) TEAM LEAD (I8) + BUYER (I9) SUPERINTENDENT RESERVATION CREATOR (I10) + SENIOR SUPERINTENDENT RESERVATION CREATOR (I11)
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4.3.1 Consultants (ERP)
ERP consultants are responsible for implementing new projects, customising the
system to meet the business requirements, and for daily resolution of system errors.
Their responsibilities also include end user training and data provisioning to the
business so that informed decisions can be made. The main responsibility of ERP
Support is to ensure that the system is functional and usable.
Below is a description of the two interviewees from ERP Support, referred to as
consultants. Refer to Table 4.1 for the summary of the interviewees.
Interviewee 1 (I1): I1 is a permanent principal ERP consultant and has 12 years of
experience in ERP Support at CCT, and an additional 13 years of experience in
business at CCT; thus, 25 years of experience in total. I1 is responsible for
supporting the inventory management function within the materials management
ERP module, but also does the support of all materials management queries
according to business demand. I1‘s office is located in the Cape Town Civic Centre.
Interviewee 2 (I2): I2 is a contractor principal ERP consultant and has 8 years of
experience in ERP Support at CCT, and an additional 16 years of experience in
ERP consulting in the private sector; thus, a total of 24 years of experience. I2 is
responsible for supporting Procurement within materials management, but also does
the support of all materials management queries according to business demand. I2‘s
office is located in the Cape Town Civic Centre.
4.3.2 Inventory and Stores Management Department
The main role of the Inventory and Stores Management Department is to ensure
that there are sufficient materials available in the stores, and that the materials
issued to staff members are efficient for effective service delivery. A single store at
CCT consists of MRP controllers and goods receivers. The area head is responsible
for a specific number of stores based in the areas within CCT. The principal MRP
controller, the quality control manager, and the Inventory and Stores Department
manager support all the CCT stores.
Three individuals from the Inventory and Stores Management Department were
interviewed, namely I3, I4, and I5. Refer to Table 4.1 for a summary of the
interviewees.
Interviewee 3 (I3): I3 has been (and still is) the inventory and stores manager (ISM)
at CCT for the past seven years, in charge of all of the CCT stores. I3 has an
additional 15 years of experience in the Inventory and Stores Management
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Department at CCT; thus, a total of 22 years of experience. I3 is responsible for
managing the expenditure and cash flow of the CCT stores as well as the running
thereof, and ensures that the CCT stores are compliant with national legislation. I3
also addresses cross-departmental issues related to the SCM division‘s Inventory
and Stores Management Department staff. I3 is based at the Cape Town Civic
Centre.
Interviewee 4 (I4): I4 has been (and still is) the area head at CCT for the past nine
years, in charge of several stores in the area East of CCT. I4 has an additional
seven years of experience in the Inventory and Stores Management Department.
His responsibilities are to ensure that the respective goods receipt stores receive the
materials on time, to take stock periodically, and to ensure that the individual stores
hold the materials that the staff need. I4 also sees to it that the MRP controllers
periodically carry the MRP for effective service delivery. I4 is based at the Bloemhof
CCT stores.
Interviewee 5 (I5): I5 has been (and still is) the principal MRP controller at CCT for
the past three years, and has an additional 5 years of experience in the private
sector. I5 in charge of planning critical materials, training all other MRP controllers,
and monitoring other MRP controllers‘ work. In addition, I5 communicates with other
departments regarding issues that influence the MRP controllers. I5 is based at the
Ndabeni CCT store.
4.3.3 Master data
Master data seldom change, and it is beneficial for defaulting useful repetitive
information when purchasing documents are created to avoid duplication of effort.
Vendor master and materials master are two sets of master data most used in SCM.
Vendor master is maintained by the Supplier Management Section at CCT, while
materials master is maintained by the Codification Section at CCT. The two sections
belong to the Master Data Maintenance Department within the SCM division. The
main need for having master data is to ensure that the store materials and the
necessary items needed to procure are mapped onto the system and that the
documentation is up to date.
Below are the two Master Data managers. Refer to Table 4.1 for a summary of the
interviewees.
Interviewee 6 (I6): I6 is the manager for the Codification Section. I6 is responsible
for ensuring that the relevant managers approve the creation and storage of the
materials master before the actual code is created. In addition, I6 is involved with
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ensuring that the anomalies regarding the existing materials master are corrected. I6
has six years of experience dealing with materials master data at CCT, has been in
SCM at CCT for 13 years before his current position, and possesses therefore broad
business knowledge. I6 is based at the Ndabeni CCT store.
Interviewee 7 (I7): I7 is a manager for the Supplier Management Section, ensuring
that all qualified suppliers are created on the system by staff, and that the supplier
information is updated as required by national legislation. I7 has nine years of
experience in dealing with supplier information. I7 was involved in SCM at CCT in
different roles 16 years before becoming involved in the Supplier Management
Section. I7 is based at the Cape Town Civic Centre.
4.3.4 Procurement
Procurement is the department responsible for buying materials on behalf of CCT.
The responsibility extends to negotiating prices with the suppliers as well as
negotiating quantities to be delivered when there is a requirement for materials. The
Procurement Department, like most of the departments at CCT, is governed by
national legislation on how buyers can go about the process of procuring the
materials. Materials can only be brought to stores through Procurement at CCT.
Below is a description of I8 and I9. Refer to Table 4.1 for a summary of the
interviewees.
Interviewee 8 (I8): I8 is the team lead in the Procurement Department, in charge of
approving POs over a certain threshold, and ensuring that buyers verify and send
POs to suppliers. In addition, I8 manages relationships between CCT and suppliers
as well as finding solutions to issues when there is dissatisfaction by either party. I8
has been (and still is) a Procurement team lead for the past five years, and has
been a buyer for nine years at CCT. I8 is based at the Cape Town Civic Centre.
Interviewee 9 (I9): I9 is the SCM buyer, responsible for communicating and
negotiating with the supplier, and ensuring that the assistant buyer creates the PO
within the agreed processing period. The buyer ensures that the correct supplier is
selected based on the adjudication results, and that the suppliers deliver the ordered
goods. I9 has eight years of experience at CCT, in procurement. I9 is based at the
Cape Town Civic Centre.
4.3.5 Reservation creators
Reservation creators are not a department but rather a unique group of staff
members that create reservations in order to get the approval to collect the materials
34
from the stores closest to their area for good service delivery. Reservation creators
are situated all around CCT; they are therefore able to create reservations on behalf
of others staff members. This role does not reflect the hierarchical level in the
organisation; both managers and subordinates can be reservation creators. The
reservation creators need to inform the stores what materials they need so that the
stores keep relevant materials in the right quantities.
Below is a description of I10 and I11. Refer to Table 4.1 for a summary of the
interviewees.
Interviewee 10 (I10): I10 is a superintendent reservation creator for electricity first
line support. The superintendent is tasked to diagnose electrical problems, reserve
the necessary materials, and collect materials from the stores for minor
maintenance. I10 has 21 years of experience in first line support at CCT and is
based at the Brackenfell store.
Interviewee 11 (I11): I11 is the senior superintendent reservation creator, in charge
of the contractors of first line support for the Bloemhof Electricity department. When
the fault is reported, I11 assigns his subordinates to do fault diagnosis, creates a
reservation for the materials, and sends the contractors to resolve the problem. I10
has 23 years of experience at CCT and is based at the Bloemhof store.
Table 4.1: Summary of the interviewees
Code Job title Years of
experience at CCT
Years of experience in private sector
Gender Area of work at CCT
I1 Permanent principal ERP consultant
25 - Male Cape Town Civic Centre
I2 Contractor principal ERP consultant
8 16 Male Cape Town Civic Centre
I3 Inventory and Stores Management Department manager
22 - Male Cape Town Civic Centre
I4 Area head 16 - Male Bloemhof stores I5 Principal MRP controller 3 5 Male Ndabeni stores I6 Codification Section
manager
19 - Female Ndabeni stores I7 Supplier Management
Section manager
25 - Female Cape Town Civic Centre
I8 Procurement team lead 14 - Female Cape Town Civic Centre
I9 SCM buyer 8 - Female Cape Town Civic Centre
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Code Job title Years of
experience at CCT
Years of experience in private sector
Gender Area of work at CCT
I10 Superintendent reservation creator
21 - Male Brackenfell stores I11 Senior superintendent
reservation creator
23 - Male Bloemhof stores