These items include a group of buttons that allow the user to reset and shutdown each controller individually, update the controller firmware (see section 6.2.4.1 on page 71), export the controller logs (see section 6.2.4.5 on page 77) and clear the log files (see section 6.2.4.4 on page 75).
The Shutdown button under each controller will cause the controller to execute a graceful shutdown by flushing the cache first then executing the shutdown command.
Note When choosing to shutdown the RAID Controller(s) for an extended period of time, be sure to verify that the Cache Active LED on the RAID Controller is not illuminated indicating that data is still being held in cache. If it is, wait until the controlling application has completed writing the data to the disk before continuing with the shutdown. This will ensure that the backup battery is not holding cache data and will prevent the battery from being drained.
The user can dump the controller’s diagnostic information into a file for use with technical support when troubleshooting a problem by clicking the DIAGNOSTICS DUMP button.
6.2.4.1 Updating the Controller Firmware
This option provides the means to update the RAID Controller firmware.
The controllers have the ability to automatically update their partners firmware in dual controller configurations, however the update process behaves differently under certain conditions. If one controller has a later version of firmware than its partner controller, during the startup process the later version firmware controller will automatically update the firmware on the lower version controller. If a partner controller fails in a dual controller configuration, when the failed controller is replaced regardless of its firmware version it will always be updated to match the surviving controllers firmware.
If you want to downgrade the firmware version you must shut down one controller and flash the operating controller. Then shut down the controller which was downgraded, bring the second controller up and flash its firmware to the lower version. Then start both controllers and resume operations.
1 Click the Controller icon located just above the Tool Bar.
The Controller Information window will open.
2 Click the “UPDATE CONTROLLER FW” button.
3 Locate the firmware file, click the Browse button. The file will be named similar to “EHIN-AxxxxA-xx.xx.xxxx.bin.”
The file will be made available from the customer service representative or technical support.
Figure 6–3 Main Screen – Arrays, Logical Drives, and Enclosure Sections (RS-1220-F4-6412E)
Figure 6–4 Controller Information Window
Environments
4 After locating the file, click the UPLOAD button.
You will see an acknowledgement window appear indicating the status of the update, followed by the controller automatically restarting.
Note For more information on License Information, see section 1.3.2, “Feature License”, on page 3.
6.2.4.2 Update Expansion Firmware
Note This option is not available for the RS-4835-F4-5404E storage system.
Important The firmware on the Disk I/O modules must be the same version on ALL Disk I/O modules installed in ALL expansion enclosures in that storage solution. See section 6.2.4.3 on page 75.
Note In dual controller configurations, you must shutdown one RAID Controller and physically remove it from the enclosure before performing this procedure. Update the Disk I/O module on the “live”
controller, then shut that controller down and remove it. Bring the other controller back online and repeat the procedure on the second Disk I/O module.
1 Click the Controller icon located just above the Tool Bar. The Controller Information window will open.
Figure 6–5 Firmware Upload Window
Figure 6–6 Main Screen – RS-1220-F4-6412E Shown
2 Click the UPDATE EXPANSION F/W button.
3 Locate the firmware file, click the Browse button. The file will be named similar to
“cdfw_1200_SAS1.0_01.07.bin.”
The file will be made available from the customer service representative or technical support.
4 After locating the file, click the UPLOAD button.
You will see an acknowledgement window appear indicating the status of the update, followed by the expansion module automatically restarting. The RAID Controller will restart after the expansion module restarts.
Figure 6–7 Controller Information Window – RS-1220-F4-6412E Shown
Figure 6–8 Firmware Upload Window
Environments
6.2.4.3 Determining the Version of Firmware on Expansion Modules
1 Click the Controller icon located just above the Tool Bar for the storage system you wish to examine.
The Controller Information window will open.
2 Click the DIAGNOSTIC DUMP button.
3 Once complete, open the “DiagnosticsDump.log” file using a text editor.
4 Scroll down through the file and look for “List of Enclosures and Firmware Version” section and view the firmware version of each Disk I/O module.
Important The firmware on the Disk I/O modules must be the same version on ALL Disk I/O modules installed in ALL expansion enclosures in that storage solution.
6.2.4.4 Clearing the Controller Logs
1 Click the Controller icon located just above the Tool Bar.
The Controller Information window will open.
Figure 6–9 Main Screen – Arrays, Logical Drives, and Enclosure Sections (RS-4835-F4-5404E)
2 Click the CLEAR LOGS button.
3 A window opens prompting to confirm clearing the logs. Click the OK button.
4 Click the CLOSE button at the bottom of the Controller Information window.
Figure 6–10 Controller Information Window – RS-4835-F4-5404E Shown
Figure 6–11 Confirmation WIndow
Environments
6.2.4.5 Exporting the Controller Logs
1 Click the Controller icon located just above the Tool Bar.
The Controller Information window will open.
2 Click the EXPORT LOGS button.
Figure 6–12 Main Screen – Arrays, Logical Drives, and Enclosure Sections (RS-1220-F4-6412E)
Figure 6–13 Controller Information Window
3 Choose Save to Disk, enter a name and location for the file, then click the OK button.
4 Click the CLOSE button at the bottom of the Controller Information window.
5 Open the event log with a text editor program.
Figure 6–14 Confirmation WIndow
Controller Advanced Settings
Chapter 7
Controller Advanced Settings
7.1 Overview
In order to customize your storage solution, you may want to make changes to the storage systems configuration parameters to optimize it for your application. This is accomplished through the Advanced Settings window. These functions include managing the identity, fault tolerance, host port settings, drive advanced power management and array performance tuning.