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5. Cash Dispenser

15) Common occurred Issue & Troubleshooting

(1) Bill jams

Where Bill jams occur frequently

Inside the Cash cassette areas nearby the Vertical Transportation Path Gate solenoid Reject box entry - Inside the Cash cassette, areas nearby the Vertical Transportation Path, Gate solenoid, Reject box entry,

Upper Transport Path.

Make sure that the belt is not moved from its original position after clearing bills (Very import!!).

(2) Cassette not fully inserted

- CDU cassette not complete docked

(3) Not sensing cassette and/or type (3) Not sensing cassette and/or type

- Not sensing reject box - Sensor pollution

- Bad sensor

5. Cash Dispenser

15) Common occurred Issue & Troubleshooting

CODE Error Cause and Handling

Cause

Step1. Check if any other objects can block Shutter movement and remove them perfectly Step2. Manipulate Shutter manually if it is smoothly working or not

Check if any springs are missing or any components are bent by external force Step3. Check if Shutter solenoid cable and ST-S1 sensor cable are firmly connected

40082

40084 Handling

It would be better to disconnect them and try to re-connect

Step4. Check if both ST-S1 and ST-S2 sensor are properly working by measuring sensor voltage with blocking/unblocking conditions (unblocking : less than1.0V, blocking : over 4.5V)

Step5. Measure the coil resistance of solenoid by multi-meter and check if it will display the stable region (15±3Ω) If it doesn’t meet replace with new Solenoid

(15±3Ω) If it doesn t meet, replace with new Solenoid.

Step6. Measure the supplied voltage from CDU controller and check if it will display the stable region (24±1.2V) If it doesn’t meet, check replace with new CDU controller board

Step7. Check if the solenoid adjustment is good (working distance = 9.0mm) Step8. Replace Presenter Module

Step8. Replace Presenter Module

Cause

Step4. Check if the grease is fully attached with spring hook

Step5 Check if CS3 sensor is properly working by measuring sensor voltage with blocking/unblocking

40039

40056 Handling

Step5. Check if CS3 sensor is properly working by measuring sensor voltage with blocking/unblocking conditions (unblocking : less than2.0V, blocking : over 9.5V) If it doesn’t meet, replace with new one Step6. Measure the coil resistance of solenoid by multi-meter and check if it will display the stable region

(40±4Ω) If it doesn’t meet, replace with new Solenoid.

Step7. Measure the supplied voltage from CDU controller and check if it will display the stable regionp pp g p y g (24±1.2V) If it doesn’t meet, check replace with new CDU controller board

Step8. Check if the solenoid adjustment is good (working distance = 3.0mm)

5. Cash Dispenser

15) Common occurred Issue & Troubleshooting

CODE Error Cause and Handling

Cause

400BA

400BB Handling

Step1. Check if reject box is full with bills and clear them

Step2. Check if any other objects can block the sensor path and remove them perfectly Step3. Check if any dusts are accumulating on CS1 prism and clear them perfectly

g

Step6. Replace CS1 sensor with new one

Cause

Cause

Step1. Check the condition of bills inside the cash cassette (see if sticky bills exist) and reject box

(see if bad bills exist) In case of sticky bills, separate bills completely manually or using bill counting machine

40041 40043 40044

4004B Handling

Step2. Check whether denomination is correctly set by diagnostic program (TM)

Step3. Check the roller status in cash cassette get dirty, especially Gate Roller. Conduct the Roller Cleaning (Gate Roller, Pick-up Roller, Feed Roller) inside the cash cassette

Step4 Check if 7 segment value in CDU controller board will display the stable region (5 to 9 for US dollar)

4004B 4005D

Step4. Check if 7 segment value in CDU controller board will display the stable region (5 to 9 for US dollar) when a real US dollar is detected Double Detection Sensor. In case it doesn’t meet, replace

Double Detection Sensor Assembly

Step5. Replace only the rubber of Pick-up Roller with new one

Step6. Find out the cause of the reject, using the diagnostic program (TM) and inform NH the result Step7. Replace the entire cash cassette

5. Cash Dispenser

15) Common occurred Issue & Troubleshooting

CODE Error Cause and Handling

Cause

400C1

Step1. Remove jammed notes from each cash cassette

Step2. Check if the stacking notes in cash cassette are good and properly re-arrange after taking them out Step3. Check if Clutch Encoder Sensor(CS19/29/39/49) cable and Clutch cable are firmly connected

It would be better to disconnect them and try to re-connect

400C1 400C2 400C3 400C4

Handling

It would be better to disconnect them and try to re-connect

Step4. Check if Clutch Encoder Sensor (CS19/29/39/49) are properly working by measuring sensor voltage with blocking/unblocking conditions (unblocking : less than2.0V, blocking : over 9.5V)

If it doesn’t meet, replace with new one

Step5. Measure the coil resistance of clutch by multi-meter and check if it will display the stable regionp y p y g (150±7.5Ω) If it doesn’t meet, replace with new clutch

Step6. Measure the supplied voltage from CDU controller and check if it will display the stable region (24±1.2V) If it doesn’t meet, check replace with new CDU controller board

Step7. Check if the rubber of Pick-up Roller is fairly worn out and replace with new one

Contents

Session 6 : Receipt Printer

9 External Appearance