Otros documentos de las Naciones Unidas reconocidos

4.1 The tender documents cannot be sold and / or transferred / assigned. If the same is done, tender documents are liable to be summarily rejected by IDBI Bank Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder. The Bid prepared by Bidder, as well as all correspondence and documents relating to the Bid exchanged by the Bidder and IDBI Bank, shall be in English only. 4.2 Instructions to Bidders for Submission Of Bids

a) Before bidding, the Bidders are requested to carefully examine the Bid Documents and the terms and conditions of the contract thereof, and if there appears to be any ambiguity, gap(s) and/or discrepancy between any of the Bid Documents they should forthwith refer the matter to Bank for necessary clarifications and / or confirmation. b) The Bidder shall complete in all respects, form(s) annexed to the Bid Documents,

quote the prices, furnish the information called for therein, and sign and date each of the documents in the relevant space provided therein for the purpose. The Bidder shall initial each page of the Bid Documents.

c) The bid shall be properly signed by a person or persons duly authorized by the Bidder with signature duly attested. In the case of a body corporate, the bid shall be signed by the duly authorized officers and supported by requisite internal corporate authorizations. The bid submitted in case of a consortium shall be rejected without assigning any reason thereof.

d) The bid shall contain the full name, address, telephone no.(mobile no and landline), fax no. and E-mail ID, if any, of Bidder for facilitating communications including notices to be given to the Bidder in connection with the bid transaction.

e) The Bid forms and the Documents attached to it shall not be detached or removed one from the other and no alteration (s) or mutilation (s) (other than filling in all the blank spaces) shall be made in any of the Bid Documents attached thereto. Any alterations or changes to the entries in the attached documents shall be made by a separate covering letter, in the absence of which it shall be rejected. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

f) The Bidder shall bear all costs for the preparation and submission of the Bid Documents. Bank shall not be responsible or liable for reimbursing/compensating these costs, regardless of the conduct or outcome of the bidding process.

g) The Bid Security as specified in Section I should be paid along with the Bid Document during submission. Bids without the Bid Security shall be rejected.

h) The Bidder, irrespective of his/her participation in the bidding process, shall treat the details of the documents as secret and strictly confidential.

i) Bank reserves the right to adjust arithmetical or other errors in the bid, in the manner in which Bank considers appropriate or deem fit. Any adjustments so made by Bank shall be stated to the Bidder, if Bank makes an offer to accept his bid. The final decision as to any error manifest or otherwise shall be at the sole discretion of Bank and shall be final, conclusive and binding on the Bidder.

j) The bid prepared by the Bidder, as well as all correspondence and documents relating to the bid exchanged by the Bidder and Bank and supporting documents and printed literature shall be in English.

k) The Bidder shall submit their offers strictly in accordance with the terms and conditions of the Bid Documents. Any Bid, which stipulates conditions contrary to the terms and conditions given in the Bid Documents, shall be rejected. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

l) The Bidder cannot quote for the services in part.

m) The Bidder is expected to examine and follow all instructions, forms, terms & conditions, and scope of work in the Bid Document. Failure to furnish complete information in all respects required by the Bid Document or submission of a bid not substantially responsive to the Bid Document in every respect will be at the Bidder's risk and may result in the rejection of the Bid by Bank. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

n) The Bidder shall prepare the bid based on details provided in the Bid documents. It must be clearly understood that the quantities, specifications and drawings are intended to give the Bidder an idea about the order, type, scale and magnitude of the work and are not in any way exhaustive and guaranteed by Bank.

o) Bank reserves the sole right to itself for including any addendum to this entire bid process. The Bidders shall not claim as a right for requiring Bank to do the aforesaid.

4.3 Clarification of Bid Document

Any prospective Bidder requiring clarification of the Bid Document may notify Bank in writing at the mailing address indicated in Section I. Bank will respond in writing, to any request for clarification of the Bid Document, received not later than the dates prescribed in Section I of this Bid Document. Bank’s response (including an explanation of the query but without identifying the source of inquiry) will be posted on Bank’s website.

4.4 Language of Bids

The Bids prepared by the Bidder and all correspondence and documents relating to the bids exchanged by the Bidder and Bank, shall be written in the English language.

4.5 Submission Of Bids

The bid should be submitted in 2 separate envelopes. The details thereof are as follows:

ENVELOPE-I (Technical Offer): (1 Copy)

The Technical bid (TO) should be completed and complied with in all respects and contains all information asked for, except commercial quote. The technical bids should also contain conformity to eligibility criteria.

The Technical bid should be accompanied by all the documents in the serial order as mentioned in Annexure 18. The above details are MANDATORY, without which the Bids are liable to be rejected. IDBI Bank at its sole discretion may not evaluate a Technical Offer in case of non-submission or partial submission of technical details.

The copy of Technical Bid should also be submitted in soft copy (DVD/CD) clearly marked as “Technical Bid- soft copy”.

ENVELOPE-II ( Indicative Commercial Offer): (1 Copy)

The Indicative Commercial bid (CO) (Annexure-4) should give all relevant price information and should not contradict the TO in any manner.

These two envelopes containing the Technical Offer and Indicative Commercial Offer should be separately dropped in the Tender Box at address mentioned in the document control sheet. Please note that if any envelope is found to contain both TO and CO, then that bid will be rejected summarily by IDBI Bank. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder. The prices quoted in the indicative commercial bid should be without any conditions. Bids Technical & Indicative Commercial must be submitted at the same time, giving full particulars in separate sealed envelopes at IDBI Bank address, as per document control sheet.

Signed copy of RFP along with Corrigendum if any, should be signed by authorized signatory as acceptance of all terms and conditions including scope of work etc mentioned in the RFP.

Any deficiency in documentation may result in the outright rejection of the Bid and the IDBI Bank shall not be liable for the same in any manner whatsoever. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidders.

IDBI Bank may, at its own discretion, extend the period for submission of Bids by amending this RFP, in which case all rights and obligations of IDBI Bank and Bidders shall stand extended. However, no request for extension of time from the Bidders shall be binding upon IDBI Bank.

The envelopes shall indicate the name and address of the Bidder to enable the Bid to be returned unopened in case it is declared "late". Any bid received by IDBI Bank after the time prescribed by IDBI Bank for receipt of Bids, will be rejected and returned unopened to the Bidder. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder.

4.6 Evaluation Process

i. The evaluation of the responses would be a two stage process i.e. technical and commercial.

ii. The Bidders will be shortlisted on the basis of the eligibility criteria. Thereafter they will be subject to technical evaluation.

iii. The Bidders who qualify the technical evaluation – their indicative commercial bids will be opened.

iv. Thus any bidder failing the stage 1 evaluation (i.e eligibility criteria) will disqualify and their proposals will not be subjected to any further evaluation (technical or commercial).

v. Similarly those bidders failing the stage 2 evaluations (i.e. technical evaluation criteria) will disqualify and their proposals will not be subjected to further evaluation.

vi. The indicative commercial bids of only those bidders will be opened who get qualified under both stage 1 and stage 2 evaluations.

vii. Once the indicative commercial bids are opened, thereafter the successful bidder will be arrived at through the Online Reverse Auction (ORA).

The technical evaluation criterion is explained as under:- Technical Evaluation Criteria:

The technical evaluation process is as under:- a. Self Assessment response as per Annexure-2.

b. Experience in providing transaction reconciliation solution and services as per

Annexure-7.

c. Presentation and demonstration to the Bank’s team for the software offered to the Bank by the Bidder. The bidders will be asked to make presentations at the Banks desired location. These presentations should cover cases of undertaking similar services in an architecture environment similar to the one described in this RFP document. The presentations will also give IDBI Bank an opportunity to clarify issues arising out of the review of the Bidders response to this RFP. IDBI Bank shall not be under any obligation to bear any part of the expenses incurred by the bidder for the presentations.

d. Structured Walkthrough-

The Structured Walkthrough stage involves the bidder constructing a pilot of the system for the review of IDBI Bank. This stage would provide the team to evaluate the proposed solution in a “near to real life” environment. The objective of the Structured Walkthrough is to:

i. Demonstrate the solution in real life as indicated in the RFP; ii. Understand the solutions features in greater detail;

iii. Understand if the solutions fit to the requirements contained in this proposal;

iv. Evaluate the solution’s ability to meet the functional requirements for business operations; and

v. Identify, at a macro level, the extent of Gap in the services required and services offered.

The preferred approach for the structured walkthrough would be agreed with the bidders. The bidders are expected to provide the infrastructural requirements for conducting this exercise. IDBI Bank shall not be under any obligation to bear any part of the expenses incurred by the bidder for the Structured Walkthrough. The costs incurred by the team representing the Bank, for the Structured Walkthrough, will be borne by the Bank. The Bank may do an onsite visit wherever it is required and costs incurred by the team representing the Bank will be borne by the Bank e. In addition to the above, Bidder shall arrange for site visits for Bank’s team, where

the Bidder’s software is already functional/implemented.

The following table gives the breakup of the marks allocated for Technical Evaluation.

Sr No

Particulars Max Marks Scoring

Mechanism 1 All Functional Requirements Under Annexure 2. ( Total Marks of all requirements - 300) Marks allotted to each individual requirement If Status is Available Full Marks allotted against that requirement If Status is Customizable Free of cost 75% Marks allotted against that requirement If Status is Not Available 0 Marks

2 Software Services Running in Banks 20 4 or more Banks 20 marks 3 or more Banks 15 marks 2 or more Banks 10 marks 4 Software Services Running in Banks since number of years 20 More than 3 years 20 marks More than 2 years 15 marks More than 1 years 10 marks 5 The software has

the Ability to Process Volume of Transactions 20 More than 400,000 transactions 20 marks More than 300,000 transactions 15 marks More than 100,000 transactions 10 marks 6 Presentation, Demonstration of the Product, Structured Walkthrough & Site visit 40

The Bidders who scores 75% or more marks in technical evaluation will be declared technically qualified and indicative commercial offers of these Bidders will be opened.

4.7 There will be a meeting with all the Bidders on the stipulated date and time as may be informed by the Bank, to address any queries in connection with the RFP document. It is essential that all clarifications / queries be submitted to IDBI Bank before the date specified on document control sheet.

4.8 Technical offer will be opened as per the date mentioned in document control sheet. The Indicative commercial offers of Bidders will not be opened who are technically disqualified and will not be taken up for further process and no discussions / interface will be granted to such Bidders.

4.9 IDBI Bank reserves the right to accept or reject in part or full any or all the bids without assigning any reasons thereof. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidders.

4.10 IDBI Bank will scrutinize the bids to determine whether they are complete, whether any errors have been made in the bid, whether required technical documentation has been furnished, whether the documents have been properly signed, and whether items are quoted as per the schedule. IDBI Bank. may, at its sole discretion, waive any minor non-conformity or any minor irregularity in a bid. This shall be final, conclusive and binding on all Bidders and IDBI Bank. reserves the right for such waivers.

4.11 To assist in the scrutiny, evaluation and comparison of bids, IDBI Bank may, at its sole discretion, ask some or all Bidders for clarification of their bid. The request for such clarifications and the response will necessarily be in writing and no change in

the price or substance of the bid shall be sought, offered or permitted. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder/ 4.12 The Bank will request the Bidder for conducting walkthrough of the application

proposed by the Bidder, give presentations and witness demos and verify functionalities and response time etc. at the cost of Bidder.

4.13 The Bank’s team shall visit the reference sites of the Banks listed in the Bid submitted by the Bidder for veracity of the response of the Bidder in its Bid as well as verifying Functionality and Services provided by the Bidder in live environment. The observations of Bank’s team at reference sites and interaction with the officials concerned of such banks at the time of site visit will be taken into account for the purpose of technical evaluation of the Bids.

4.14 If the Bidders’ claims pertaining to the eligibility with respect to the track record of the Services provided are not substantiated at Site Visits of Bank’s team the Bank will treat such Bid as non-responsive. Further, the Bidders who do not meet the eligibility criteria and other terms of submission of the required documents as evaluated during the Technical Bid evaluation process will be treated as non- responsive and their Bid will not be taken up for further evaluation.

4.15 The bid prepared by the Bidder, as well as all correspondence and documents relating to the bid exchanged by the Bidder and IDBI Bank and supporting documents and printed literature shall be in English.

4.16 Technical details must be completely filled up. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” is not acceptable. IDBI Bank may treat bids not adhering to these guidelines as unacceptable. The bid form and the documents attached to it shall not be detached or removed one from the other and no alteration(s) or mutilation(s) (other than filling in all the blank spaces) shall be made in any of the bid documents attached thereto. However, alterations or changes to the entries in the attached documents shall be made by a separate covering letter, in the absence of which it shall be rejected forthwith. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder. 4.17 IDBI Bank will not entertain any enquiries from the Bidders post tender opening on

the status of the bid, nor allow any price reductions during the course of technical or commercial evaluation, till the selected Bidder is notified. No Bidder shall contact IDBI Bank on any matter relating to its bid; from the time of bid opening to the time the contract is awarded. Any effort by a Bidder to influence IDBI Bank in its decision on /bid evaluation, comparison or contract award decisions may result in the rejection of the Bidder’s bid forthwith. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.

4.18 IDBI Bank reserves the right to alter the quantities specified in the bid. IDBI Bank also reserves the right to delete one or more items from the list of items specified in bid. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.

4.19 This RFP document may undergo change by either additions or deletions or modifications before the actual award of the contract by the Bank. The Bank also reserves the right to change any terms and conditions of the RFP document and its subsequent addendums as it deems necessary at its sole discretion. The Bank will inform all bidders about changes, if any.

4.20 The Bank reserves the right to extend the dates for submission of responses to this RFP document.

4.21 Bidders shall have the opportunity to clarify doubts pertaining to the RFP document in order to clarify any issues they may have, prior to finalizing their responses. All questions are to be submitted at the address mentioned in earlier, and should be received by the point of contact no later than the time specified in Section 1 of this document. Responses to inquiries and any other corrections and amendments will be