6. EXPOSICIÓN Y ANÁLISIS DE DATOS: UN PROCESO DE
6.4. A un paso de la libertad
PART III:
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DATA CENTER TOOLS OVERVIEW
The Data Center comes with several tools to assist you in monitoring and managing your Data Center servers. These tools include:
• Data Center Management Console (DCMC) • CD Maker
• Other tools and utilities
Data Center Management Console
DCMC is a useful tool for monitoring and managing the activity on your Data Center. For example, you can use the DCMC to start and stop services, change Data Center settings, and manage tapes in a tape library. Refer to Chapter 30: Data Center Management Console, beginning on page 153 for more information on all of the uses of DCMC.
CD Maker
You can use CD Maker to create a CD of an account’s entire set of data. The end user can then use the CD to restore some or all of their files. CD restore is very useful for an end user who must restore many files, or large files, but uses a slow connection to the Data Center. Refer to Chapter 31: CD Maker, beginning on page 159 for more detailed information on using CD Maker.
Chapter 29 / Data Center Tools Overview
Other Tools and Utilities
The Data Center comes with several other tools and utilities for managing your data. Refer to Chapter 32: Other Tools and Utilities, beginning on page 163 for detailed information on each tool and utility supplied with the Data Center.
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DATA CENTER MANAGEMENT CONSOLE
The Data Center Management Console (DCMC) is designed as a snap-in for the Microsoft® Management Console (MMC). The DCMC enables you to perform a variety of tasks necessary to monitor and control Data Center operations.
You should be familiar with the MMC to be able to work with the DCMC.
The DCMC enables you to perform a variety of tasks necessary to monitor and control Data Center operations, including managing the BackupServer, PoolServer, ReplicationServer, IndexServer, BackupHSM, HSMPurge, and Compactor.
For specific information and procedures on working with the DCMC, refer to the DCMC Help, which you can access through the DCMC.
Chapter 30 / Data Center Management Console
The following example shows the DCMC interface:
With the DCMC, you can:
• Start, Pause, and Stop the Data Center services. The icons in the console tree, as well as the information in the details pane, shows whether the Data Center service is started or stopped.
• View and modify properties for each Data Center service. The DCMC enables you to view default properties and properties chosen during Data Center Setup. You can also change these properties as needed (contact Support for guidance before changing any Data Center service properties).
• Monitor multiple Data Center servers simultaneously. The DCMC enables you to monitor all of the servers in a mirror or cluster at one time. • Manage space used in archive storage devices. You can use the DCMC to view status and monitor usage of all archive storage devices including tape libraries and EMC Centera.
Starting the DCMC
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• Monitor current status. Use the DCMC to monitor the status of HSM requests, operations, and tape drive availability.
• View event logs and run the Windows Event Viewer. You can view event logs for Data Center operations from within the DCMC. You can also run the Windows Event Viewer for a selected Data Center. This information is typically used for problem diagnosis.
Starting the DCMC
You can run the DCMC on a Data Center server or remotely, if your remote computer has the Data Center Toolkit installed.
Use the following step, depending on the computer you use, to start the DCMC:
• If you are working on a Data Center server: click the Start button (on the Windows taskbar), point to Programs, point to Data Center, and then click Data Center Management Console.
• If you are working on a remote computer that has the Data Center Toolkit installed: click the Start button (on the Windows taskbar), point to Programs, point to Data Center Toolkit, and then click Data Center Management Console.
If your Data Center does not appear in the DCMC console tree, refer to DCMC Help for instructions to add it.
DCMC User Interface
The DCMC supports and enhances all of the standard MMC functions and interface elements. Together with the MMC, it provides an intuitive user interface that enables you to manage various Data Center components quickly and easily. The DCMC interface includes:
• The console tree, including DCMC-specific icons to make visualizing DCMC components easy
• The details pane, which provides information based on your selection in the console tree
• Menus and toolbars (including context pop-up menus), with DCMC- specific commands
Chapter 30 / Data Center Management Console
Console Tree
The DCMC console tree (the left pane of the window) contains a view of all of the components of your Data Center, as shown in the boxed area in the following example:
The console tree uses icons to represent each of the Data Center components. These icons are organized hierarchically to make it easy for you to locate the components you need: servers are listed under the Data Center to which they belong, and services and components are listed under the server to which they are attached. Icons for services show whether the service is running, paused, or stopped. If a service or component contains subcomponents, a plus sign appears to the left of the component's icon. To view the subcomponents of a given component, expand it by clicking the plus sign or double-clicking the component name. The details pane (discussed in the next section) displays information pertaining to the selection in the console tree.
DCMC User Interface
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Details Pane
The DCMC details pane displays specific information on the item you select in the console tree (discussed in the previous section). For example, if you select a Data Center in the console tree, the details pane shows the statuses and other
information about all of the services running on the servers connected to that Data Center.
The boxed area in the following example shows the DCMC details pane:
You can set the DCMC to automatically refresh the view of the details pane at set intervals. By default, the service statuses in the DCMC are set to refresh every five minutes. You can also manually refresh the view of the details pane if you do not want to use the automatic refresh feature.
Menus and Toolbars
You access the DCMC functions and properties through toolbars and menus. The DCMC menus contain the console’s commands as well as other DCMC functions.
Chapter 30 / Data Center Management Console
The menus appear in three forms:
• The MMC menu bar includes the Console, Window, and Help menus. These menus are standard to MMC.
• The DCMC snap-in menu bar includes the Action and View menus. These menus provide access to DCMC functions as well as display options for the console tree and details pane.
• A context pop-up menu appears when you right-click items in the console tree and details pane. This menu enables you to modify the selected item's properties or to run a command that is relevant to the selected item. The DCMC contains snap-in toolbars to augment the MMC toolbar. Together, the toolbars provide quick and easy access to console functionality and DCMC commands, which you could otherwise access through menus. The DCMC also has a description bar, which displays the name of the current view along with the time the view was last refreshed.
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CD MAKER
CD Maker enables you to create CD-ROMs containing all data for any given account on your Data Center. When run, CD Maker interacts with the Data Center to gather all files for the selected account and assemble them into a compressed account image that can then be burned onto a CD. The CD also includes a copy of the Agent, enabling end users to retrieve some or all files through the familiar Agent interface.
After CD Maker prepares an account’s data for CD, you must use your own hardware and software to burn the CD. There are two modes in which you can run CD Maker, depending on the hardware and software you have:
• Automatic: The automatic CD Maker copies the selected account to an image on the CD Maker computer. The CD Maker computer then automatically loads, burns, and labels the CD. This feature only works with the following hardware from Primera® Technology
(www.primeratechnology.com):
− Composer™ Optical Disk Duplicator with Prassi® PrimoCD Pro software
− Inscripta™ Thermal CD Printer
• Manual: If you do not have a CD-burning software package that is compatible with the automatic CD Maker feature, you can still run CD Maker in manual mode. CD Maker still copies the selected account to an image on the CD Maker computer, but you must manually load, burn, and label the CD.
You generally use a CD writer (duplicator) and a CD printer together. You use the writer to burn the CD image and then the printer to print the actual CD label with the end user’s account information. You also typically use another printer to print mailing labels for mailing the CD to the end user.
Chapter 31 / CD Maker
It is not necessary for the CD Maker computer to be dedicated exclusively to CD Maker, but when a CD is being burned, the machine must not be used for any other purpose. For this reason you might want to have one computer that you use exclusively for CD Maker. If you expect to make a large number of CDs, you might find it necessary to install CD Maker on more than one computer. A single computer can only burn one CD at a time.
If you are responsible for burning CDs, you must log onto the computer where CD Maker is installed using the CNTD_CDMaker account (where CNTD_CDMaker is the user name of the designated CD-making account created during Data Center installation). The CNTD_CDMaker account possesses privileges required for accessing the Data Center and creating CDs. For detailed information about Data Center accounts and permissions, refer to the Setting Up Connected DataProtector
manual.
CD Maker Process
The CD Maker process begins when someone enters a request to have an account’s backup data burned onto a CD. This request can be made through any of the following methods:
• A technician requests the CD through Support Center.
• An end user requests the CD through the Agent or a specially-created Web page (for more information on creating a custom Web page for end users to order CDs, refer to Chapter 28: Agent Information Web Pages, beginning on page 145).
• You request the CD directly though CD Maker.
Regardless of the method used to make the request, all requests appear in the CD Maker main window.
When the request is made, it is processed through the Data Center so that the request and account information can be sent to CD Maker. What happens next depends on whether you run CD Maker in manual mode or in automatic mode. If you run CD Maker in manual mode, you must monitor the CD Requests box so that you know when to manually build a CD image and then manually burn the account image to CD. If you run CD Maker in automatic mode, then CD Maker automatically initiates the account image building and CD burning process.
CD Maker Process
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When the account image build is initiated (whether manual or automatic), CD Maker obtains the appropriate archive file(s) from the Data Center. It then builds the account image for the archive file(s), preparing them to be burned onto CD. Manual CD Maker users must use their own CD burning software to burn the account image to CD.
Automatic CD Maker initiates this process automatically. Automatic CD Maker also initiates the CD label printing process. The only thing the user has to do is assemble the package to mail to the recipient.
CD Maker Help
CD Maker includes Help, which provides detailed information on CD Maker features. CD Maker Help also provides documentation on concepts and procedures for working with CD Maker.
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OTHER TOOLS
AND UTILITIES
The Data Center software comes with several miscellaneous tools and utilities to assist you in managing the Data Center. This chapter explains each of these tools and utilities, their purpose, and how they are used.
Data Center Toolkit
The Data Center installation program installs a number of utilities for Data Center maintenance. However, you can also use some of these utilities from a computer other than the Data Center server (for example, to monitor the status of the BackupServer service remotely). Data Center Toolkit is provided for this purpose. Data Center Toolkit is intended for installation on a non-Data Center computer that is on the same domain as the Data Center server(s). The computer on which Data Center Toolkit is installed must have network access to the Data Center server(s). You can install Data Center Toolkit on as many computers as you like. For instructions on installing the Data Center Toolkit, refer to the Setting Up Connected DataProtector manual.
The following tools are available in the Data Center Toolkit: • DataCopier
• Remote Diagnostic Tool • Compress
• DSPing
• Dump
• FileDater • HostID
Chapter 32 / Other Tools and Utilities • ReplCheck • Retrieve • TDate Converter • HSM Disk Status • HSM Library Status
DataCopier
DataCopier is designed to copy data between Data Centers or to replace damaged tapes on standalone and mirrored servers. HSMDataCopier.exe is located in the Data Center installation folder. You can use a wizard to make your copying choices or go directly to the Advanced window.
On both mirrored and standalone Data Centers with HSM, an archive set can exist in one of the following states:
• On disk, not yet migrated to the archive storage device
• On disk and on the Primary Tape Set (data has been migrated, but not yet purged from disk)
• On the archive storage device only (data has been migrated and purged from disk)
• On disk and on a Secondary Tape Set only (in this situation, data cannot be purged from disk)
DataCopier copies archive sets from the archive storage device to disk and does not include functionality for copying directly from one archive storage device to another.
DataCopier is used to:
• Retrieve archive sets from a broken tape.
• Duplicate archive sets to a new tape set that has been added to a server. • Reproduce an entire tape set (or multiple sets) on a mirror that has been
added to a standalone Data Center or has been rebuilt. • Facilitate tape defragmentation and data localization.
Remote Diagnostic Tool
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• Move accounts between tapes.
• Reverse purge data by copying it from the archive storage device back to disk, while leaving the original data on the archive storage device. Reverse purging is typically used to test the readability of a tape or other device media or to get a particular account's archive sets back on disk for inspection.
Refer to DataCopier Help for instructions on performing these tasks.
Remote Diagnostic Tool
Remote Diagnostic Tool is used to gather current information about the Data Center server for use by Support. The following items are gathered and compressed into a .zip file:
• Application, DCMaint, and System event logs • Data Center Setup logs
• Compactor trace logs, if available • SQL diagnostic information
• WINMDS information for the system • Version number of Data Center files
Using Remote Diagnostic Tool
To use Remote Diagnostic Tool:
1. Click the Start button (on the Windows taskbar), point to Programs, point to Data Center, and then click Remote Diagnostic Tool from.
2. Type the appropriate information in the Name, Site, Contact Information and Reasons for Collecting Information boxes.
3. Click OK.
4. Wait while the tool gathers and compresses the information. The file
DCDiag.zip is copied to the C:\Data Center\ folder. 5. E-mail the DCDiag.zip file to Support.
Chapter 32 / Other Tools and Utilities
Compress
Compress is used to compress files into a format that is used with the Data Center’s message download capability. For more information on downloading messages, refer to the Maintaining Your Data Center manual.
Compress is installed in the Data Center folder, but you can also visit the Resource Center to obtain a copy, if necessary.
Using Compress
To use Compress:
1. Using Windows Explorer, browse to the Data Center installation folder. 2. Double-click compress.exe. (You can also copy the utility to another computer and use it from there. If you do so, you must also copy the file
compress.ini.)
3. Click Compress Single File. (The other buttons are for Connected internal use only)
4. In the Source file box, type the path of the file you want to compress, or click Browse to browse to it.
5. In the Destination Path box, type the path to which you want the file compressed, or click Browse to browse to it.
6. In the Dest. file name box, type the filename you want the compressed file to have. If you leave this box blank, the compressed file will have the same name as the source file (however you cannot leave this box blank if you are compressing to the same directory).
7. Click Compress.
8. When finished, click Done and then Exit.
DSPing
DSPing is a simple tool for diagnosis of connectivity problems. It is similar to the standard ping command, but uses the Data Center protocol rather than the ICMP protocol used by regular Ping.
DSPing is installed in the Data Center installation folder, but you can also visit the Resource Center to obtain a copy, if necessary. You can also copy DSPing onto another computer and use it from there to check connectivity to the Data Center.
Dump
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Using DSPing
To use DSPing:
1. Open a command prompt.
2. Navigate to the Data Center installation folder, where DSPing is installed. 3. Type dsping [IP] where [IP] is the IP address of a Data Center. You
can also use the server’s name, for example dsping backupdatacenter1.
The following are command line parameters (switches) that DSPing accepts:
Dump
Dump is a tool for problem diagnosis. It is used to display the contents of archive