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Name Description

Class of Service The name of the Class of Service (COS) that you are adding or editing.

distribution listbroadcast messagespasswordagingGeneral:

Name Description

Name Your customized name for the COS. This name is a convenience to you. A descriptive name might be more helpful than a number.

User can send to system distribution lists (ELAs)

Allows the user to send messages via Enhanced-List Application (ELA) distribution lists.

See Enhanced-List Application overview on page 109 for more information about ELAs.

Recognize and forward fax messages (to external fax server)

Enables fax for this COS.

Dial-out privilege Indicates the types of calls users in this class are allowed to make when using the Call Sender, Play on Phone, Reach Me and Notify Me features. Possible values are None, On Premise, Local, Long Distance, and International.

Set Message Waiting Indicator (MWI) on user's desk phone

For users with an MWI lamp on their desk phone, the lamp lights up when an unheard message is in their inbox.

Enable password aging Indicates whether users must periodically change their passwords. If users do not change their passwords within a specific amount if time, the passwords expires and Messaging blocks the user from services until an administrator resets the passwords. The default is to disable password aging. You:

Name Description

• Set the aging parameters on the System Policies page. See Configuring System Policies on page 91.

• Reset expired passwords by clearing the

Voice messaging password expired field on the User Management > Properties page. See Changing user properties on page 87.

User can send system broadcast messages

Indicates whether a user can send system broadcast messages.

A typical system broadcast message contains announcements or instructions from the system administrator about the voice mail system.

greetingsGreetings:

The fields under the Greetings heading control the number, type, and length of greetings that each user can record.

Name Description

Normal greetings a user can record Number of greetings a user can record. The options are:

• None

• One greeting (same greeting for busy and no-answer)

• Two greetings (different greetings for busy and no-answer)

Maximum length The maximum number of seconds for a greeting.

User can record extended absence greeting

Specifies whether users can record an Extended Absence Greeting (EAG). Callers cannot dial-through an EAG.

Block message recording if extended absence greeting is recorded

Blocks callers from leaving a message if the user has activated EAG.

Notify MeoutcallingnotificationUser PreferencesNotify MeNotifications:

The fields under the Notifications heading give users access to notification features. Each notification feature that you enable on the Class of Service page displays on the Notify Me page in User Preferences. Features that you do not enable are hidden from the user.

After you complete the Class of Service page, individual users can access their User

Preferences, enter their personal information on the General and Notify Me pages, and begin using the Notify Me features that you have enabled.

Name Description

Allow text message (or page) notification Enables the system to send a text notification to a mobile phone or pager in order to notify the user that a new voice message was delivered to their mailbox.

If allowed:

• You must provide the e-mail address for the appropriate SMS gateway. See Adding mobile operators on page 105.

• Users must enable the Notify Me settings within their personal User Preferences.

Allow outcalling notification Enables outcalling. Outcalling alerts a user to new messages by having the system place a call to that user. Outcalling requires that the user has appropriate dial-out privileges.

Maximum number of rings The maximum number of times the phone that the user has designated as the outcall phone rings before the system hangs up during an outcall attempt.

The range is 1 to 10. This field is disabled if

Allow outcalling notification is No.

Start after The length of the delay between the time a user receives a message (time stamp) and the first outcall attempt.

The range is 0 minutes to 24 hours.

If no-answer or busy, retry after The length of the delay between an unsuccessful outcall attempt and a new outcall attempt. (The called phone may be unanswered or busy.)

The range is 0 minutes to 24 hours.

Stop after The length of the delay between the time the message was received (time stamp) and when outcall attempts are terminated. The range is 0 minutes to 24 hours.

Allow email notification Enables the system to send a text message to an e-mail address in order to notify the user that a new voice message was delivered to their mailbox.

Name Description

• Yes, with or without recording • Yes, only without recording • No

If allowed, users must also enable the Notify Me settings within their personal User Preferences.

storagemessagesmessage storageMessage Storage:

The fields under the Message Storage heading control the amount of space that each user has on the message store.

Name Description

Maximum storage space The maximum storage space allocated to an individual user.

Max Call Answer Length The maximum duration of call answer messages a user can receive. message retentionMessage Retention:

The fields under the Message Retention heading control how long the system stores messages for the user.

Name Description

Unread messages in Inbox folder The number of days unread messages are stored in the Inbox folder. Options are:

• Keep messages forever.

• Delete messages after the specified number of days.

Read messages in Inbox folder The number of days read messages are stored in the Inbox folder. Options are:

• Keep messages forever.

• Delete messages after the specified number of days.

Messages in other folders Users with IMAP access to their mailbox can create folders in addition to their Inbox folder. This setting controls the number of days messages are stored in a folder that the user creates. Options are:

Name Description

• Keep messages forever.

• Delete messages after the specified number of days.