5. ESTRATEGIA Y PLAN DE ACCIÓN
5.2. Plan de Acción
Capacity Building and Training
Student Placement Service 99
3.2 Student Placement Service
Name of the Tool: Student Placement Service (SPS)
Source: GIZ
Usage: The student placement service (SPS) is designed as a special cluster HR service in order to provide IT companies with suitable students and graduates. At the same time students and graduates get the opportunity to gain practical experiences and find attractive job opportunities in the IT industry. The SPS intends to deepen cooperation between universities and IT firms. By focusing on students studying abroad this service also contributes to reversing the brain drain.
This tool consists of the service profile which has been developed for the Bul-garian software cluster BASSCOM. It can be used as a template for designing and implementing a Student Placement Service for other IT clusters. However, it should be adjusted to the particular situation and the requirements on the ground.
Description: This tool contains a detailed profile of the Student Placement Service inclu-ding service features, mode of delivery and financing. To enable easy imple-mentation of the service a detailed process description is provided as well as a sample form for job offers.
1. Service Profile
Student Placement Service (SPS)
Date: Service name: Student Placement Service (SPS)
<Service Logo>
Status: Service Profile 1.0
Website: www.basscom.org
Service Manager:
Phone:
E-mail:
Skype/ICQ:
Service description:
The idea for the Student Placement Service was developed by a joint project group of BASSCOM and GIZ. In the framework of the GIZ-project, a survey was conducted on Bulgarian students in Germany.
The survey showed that Bulgarian students in Germany provide a highly attractive resource-pool for BASSCOM companies. In the winter-semester 2005/2006, there were 12,794 Bulgarian students stu-dying in Germany with 1,027 stustu-dying computer science and 1,479 stustu-dying business administration.
Based on these figures BASSCOM and GIZ decided to design a special cluster service in order to open up this HR potential to Bulgarian software companies.
The Student Placement Service (SPS) has been designed as a cluster service for BASSCOM member companies. The main objectives of the service are:
Provide cluster member companies with additional HR resources in order to reduce the manpower shortage in the Bulgarian software industry (“bridging the gap”)
To attract Bulgarian students studying in Germany to work for BASSCOM companies
To deepen cooperation between the Bulgarian software industry and universities
To reverse the “brain drain”
In contrast to other HR services offered by different providers (e.g. Job Tiger, Jobs.bg, Career.bg, ITjobs.bg) on the Bulgarian market, the SPS has been customised to the specific needs of BASSCOM companies by taking into account their requirements in terms of technical capabilities (e.g. program-ming languages, platforms, etc.) as well as their demand for students/graduates with international experience and foreign language knowledge (German). Furthermore the service concept is applying a proactive approach by directly addressing potential candidates through information & networking events, e-mails and dissemination of marketing material. The idea of the service is to identify suitable candidates at universities at an early stage, promote them by trainings, information sessions and internships, and convince them to work for BASSCOM companies.
Core features :
The core feature of the SPS is the active search and identification of suitable students and graduates, based on the requirements specified by the client (BASSCOM member) in the SPS job specifica-tion. The client will receive CVs of potential candidates, including their contact details.
Additional features:
Additional features include:
Information & networking events at selected universities in Germany, where companies can present themselves
Database with student associations & key contacts
(only accessible for BASSCOM staff and the service manager)
Special information section on the BASSCOM website for Bulgarian students, including current job offers (job exchange)
Customer’s benefit:
By using the SPS, BASSCOM members are able to make use of a highly specialised HR-service, giving them access to a pool of highly-qualified and internationally experienced candidates for their companies. The service is particularly attractive for export-oriented companies targeting international markets.
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Capacity Building and Training
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Target group: BASSCOM member companies.
Mode of delivery:
The core feature of the service will be provided by the service manager according to a predefined service-process (see process description). As indicated in the chart below, the client will download the form for the job description from the BASSCOM website, fill in the form and sent it to the service manager. The service manager will send the job description via e-mail distributor to a cooperation network including the Bulgarian student associations as well as selected key contacts. These partners will disseminate the job description to their members via e-mail and postings. Potential candidates interested in the job description will send their CVs and contact details to the service manager who will shortlist potential candidates for his client. The client can then get directly in touch with the applicants and select the most suitable candidate.
Process
The pricing of the SPS should ensure full sustainability of the service. Therefore the price per client enquiry should be € 30 (core feature) plus a success fee of € 100/candidate.
Prices for additional features should be covered by the member-ship fees as well as by company contributions for special events (e.g. information events at universities)
Technology platform:
Technology platforms required for the SPS include:
E-mail distributor for the cooperation network
Special information section (job exchange) within the BASSCOM website, allowing to send enquiries
Downloadable form for job descriptions
Service support: Service support will be provided by the responsible service mana-ger of the cluster
Distribution channels:
The SPS will be marketed through the following channels:
BASSCOM Website: service section
Newsletter of the Education-Group (EDU-Group) of BASSCOM
Service presentation at BASSCOM meetings and workshops
Additional information:
In its initial stage (phase 1) the SPS will be limited to universities in Germany with a considerable number of Bulgarian IT-students (> 20 IT-students). Later on the service will be extended to universities in other relevant countries as well as to Bulgarian universities.
2. Process Description
In the following section, the service delivery process is described, including a flow chart and a description table. According to the principle of continuous improvement process, the service delivery process needs to be continuously reviewed, improved and optimised in order to ensure that the service is being managed efficiently and in accordance with the client’s needs.
Service Process Description 1
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Service Process Description 2
Nr. Activity Responsibility Document 1 The client has to download the job
require-ment form from the BASSCOM website and fill it in
Client Job requirement form
2 The client sends the job requirement form to the service manager at BASSCOM via e-mail or through an online form on the BASSCOM website
Client Job requirement form
3 The form is being checked and processed by the service manager
Service manager Job requirement form
4 The service manager sends the final version of the form to the cooperation network in Germany via the e-mail distributor
Service manager Job requirement form
5 The cooperation network partners (Bulga-rian students associations) send the form to their members via e-mail and post it on their websites as well as on their notice boards
Cooperation partners
Job requirement form
6 Upon receiving the form students decide whether they are interested in the job offer or not
Students/potential candidates
-7 If they are not interested the students should send a negative feedback to the ser-vice manager and he will inform the client
Students/potential candidates
-8 If they are interested they should send their CV as well as supporting documents (if required) to the service manager
Students/potential candidates
CV
9 The service manager evaluates the CV ac-cording to the job requirement form and the information given by the client
Service manager CV, Job requirement form
10 The service manager sends the CV and the result of his evaluation to the client via e-mail
Service manager CV and evaluation
11 The client conducts his evaluation based on the CV and the input from the service manager
Client CV and evaluation
12 Based on the result of his evaluation the client has to decide whether he is interested in the student/candidate
Client
-13 If he is not interested/finds the candidate not suitable a new enquiry has to be started
Client
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Nr. Activity Responsibility Document
14 In this case the process ends and has to be repeated
Client, service manager
-15 If the client is interested he should contact the candidate directly and send a job offer
Client Job offer, information material
16 The student/candidate evaluates the offer Student Job offer, information material
17 The student has to decide whether he is interested in the job offer or not
Student
-18 If the candidate is not interested he sends a refusal to the client
Student Refusal
19 The client processes the refusal and informs the service manager
Client
-20 If required by the client the service manager starts a new search
Service manager
-21 The process ends and a new search has to be conducted (if required by the client)
Service manager
-22 If the student is interested in the job offer, he sends an acceptance to the client
Student Acceptance
23 Upon receiving the acceptance, the client sends a contract to the student
Client Contract
24 After evaluating the contract the candidate signs the contract
Student Contract
25 The candidate sends the signed contract to the client
Student Contract
26 The client processes the contract according to his internal HR rules
Client Contract
27 The client informs the service manager on the positive result of the search and the employment
Client
-28 The service manager sends an invoice to the client
Service manager Invoice
29 Process end -
-3. Sample Form for Job Offers
Job Offer
Date: Company Name:
<Company Logo>
Contact Person:
Address:
Phone:
E-mail:
Skype/ICQ:
Website:
Company Profile:
<please describe your company here>
Position / Job Title :
Job Description:
Location:
This Job Offer is part of the Student Placement Service of the Bulgarian Software Cluster BASSCOM and its initiative “IT Career in Bulgaria”.
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Requirements:
Perspectives:
Additional Information: