PLANTEAMIENTO DE MEJORAS A LA LEY 1273 EN LA LEGISLACIÓN

the Common Designee Policy in volume 1 of this Order constitute the overall policy for the oversight and management of a DADE.

2. General Oversight and Management Considerations.

a. General Considerations. Effective oversight of designated examiners is founded on a strategy of risk management in which oversight by the FAA, includes a continual process of weighing the harm potential of any hazard against the likelihood of its occurrence, and taking appropriate preventive action.

b. Regional Office, Managing Office and Managing Specialist.

(1) Regional Office.

(a) Each region is responsible for the performance of its respective FSDOs and CMOs in managing the designees authorized. Evaluations and corrective actions should be data- driven based on objective evidence with data and any decisions must be documented in DMS.

(2) Managing Office and Managing Specialist.

(a) The FAA must allocate resources, including manpower and funds, to ensure effective management and efficient oversight of any designee. FSDO and CMO/CMU

(certificate management unit) managers continually evaluate the effectiveness of their respective designee processes, and are responsible for prompt response and feedback to designees.

(b) Maintaining an accurate oversight record in DMS is crucial to managing individual designees. It also allows for the identification of strengths and weaknesses in the entire system as well. Specialists are responsible for ensuring that the designated examiners maintain airman certification standards as prescribed by 14 CFR, PTS, approved training

programs, and by applicable handbooks. Specialists must conduct an active program of meetings and oversight to achieve this objective.

(3) Oversight and DMS.

(a) In DMS, oversight activities have the following types and characteristics (additional details and frequency are found later in this chapter):

Oversight Activity Characteristic

Direct Observation Evaluator ability observation. This is an observation by the FAA to determine if the DADE has the ability to test applicant in accordance with FAA policy and regulatory requirements.

Oversight Activity Characteristic

Paperwork Review An administrative function that allows the managing specialist to record the quality of the paperwork submitted by the DADE.

14 CFR 183.17 requires that designated examiners make reports as prescribed by the Administrator. Designated examiners will forward airman certification paperwork to the designated FSDO for review, processing, and transmittal to the Airman Certification Branch (AFS-760) when IACRA is not used. When a multiple designation with more than one supervising office is involved, certification paperwork will be sent to the supervising office for each designation. This paperwork will only be submitted to, and

processed by, the specified office; it may not be accepted by other offices.

Results of Investigation or Inquiry A record of an investigation that has occurred that was not associated with the designee functions.

Designee Interaction A record of any interaction that has occurred that the managing specialist has determined to be relevant and appropriate to be included in the designee’s file.

Designee Training This allows the managing specialist to record required training events in DMS. This tool allows multiple DADEs to be recorded simultaneously.

Applicant Interview Results This allows the FAA managing specialist to record the results of a formal interview of an applicant.

Performance Evaluation A comprehensive review of the DADE status.

Record Feedback This allows external feedback related to a designee to be recorded.

Record Note This gives the managing specialist the ability to make a personal note in the DADE’s file that only the managing specialist can view. This note does not remain a permanent part of the DADE file.

Message Center The managing specialist and the DADE have the ability to send a DMS recorded note to each other that will remain a part of the designee’s record.

Document Annual Meeting This provides the managing specialist the tools needed to record the annual meeting within DMS. This tool allows multiple DADEs to be recorded simultaneously.

c. Performance Measure and Oversight Results. Performance measures are used to aid in the determination of the oversight activities.

(1) The three categories of performance measures are technical, procedural and

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details for each of the oversight activities. The type of oversight activities will determine what performance measure attributes should be considered by the managing specialist. For many of the oversight activities, managing specialists will summarize the performance measures and make a final oversight activity decision. The managing specialist can select from:

(a) Satisfactory;

(b) Needs Improvement;

(c) Unsatisfactory-Terminate; and (d) Unsatisfactory-Suspend.

(2) If the managing specialist determines the event results rating of “Needs

Improvement,” “Unsatisfactory-Terminate,” or “Unsatisfactory-Suspended,” then appropriate follow-up activity must be determined and recorded in DMS. The general process flow in the determination of an oversight outcome is shown below.

Figure 4-3: Oversight Outcome Determination Process

Technical Performance Criteria Procedural Performance Criteria Professional Performance Criteria Specialist Assessment

Result of oversight event recorded in DMS i. Satisfactory ii. Needs Improvement iii. Unsatisfactory- Suspend Iv. Unsatisfactory- Terminate

(3) The following performance measures define the respective attributes required and expected of a designee. With many of the oversight activities, the following performance

measures should be used as they apply when determining the outcome of oversight activities and during the performance evaluation.

(a) Technical. The designee must demonstrate an adequate level of technical knowledge, skill and ability to conduct authorized tasks.

1. Equipment and Materials. Does the DADE possess, select, and use the appropriate reference material and forms, etc., when planning or conducting tests? (This is most appropriate for the direct observation or site visits.)

2. Knowledge and Understanding. Does the DADE understand the technical terminology contained in FAA orders, the PTS, and other reference material used in

planning, describing, or conducting airman testing? Does the DADE demonstrate an expert level of knowledge about the aircraft operation and systems? (This is appropriate for most types of oversight activities.)

3. Interpret and Apply. Does the DADE correctly interpret and apply the technical performance standards defined by the appropriate testing standard? (This is most appropriate for the direct observation.)

(b) Procedural. The designee must demonstrate compliance with the FAA’s policy and procedure contained within FAA orders and regulations used to conduct authorized tasks.

1. Screening Applicants. Does the DADE follow the correct procedure when accepting applications and determining applicant eligibility?

2. Submittal of Information and Data to FAA. Does the DADE properly submit information, documents, or data to the FAA when it is required by FAA orders or by specific instructions provided by the FAA managing office?

3. Conducting Evaluations and Tests. Does the DADE follow the correct procedure when conducting, grading, and providing feedback to applicants during testing?

4. Issuing Certificate, Approval, Authorization, or Results to Applicant. Does the DADE follow the correct procedure when completing and issuing certificates,

approvals, test results, or other findings to the applicant upon completion of the testing activity? 5. Letters of Aeronautical Competency. Does the DADE refer applicants under the age of 23 who have passed the aircraft dispatcher practical exam and are otherwise qualified, except for age, to hold an aircraft dispatcher airman’s certificate to the managing specialist to be issued a Letter of Aeronautical Competency?

(c) Professional. Professionalism means the level of compliance with the ethical and technical standards such that it indicates a professional representation of the Administrator. This includes the quality, completeness and timeliness of oral and written communications and the continual demonstration of integrity, tact and diplomacy with airmen, industry and the FAA.

1. Oral and Written Communication. Does the DADE effectively communicate either in writing or in conversation with the FAA and general public? Does the DADE provide feedback to the FAA with ways to improve the designee system?

2. Professional Representation of FAA (with the Public). Does the DADE demonstrate a positive reflection on the FAA and a willingness to comply with FAA policy and managing office instruction?

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3. Cooperative Attitude with the FAA. Is the DADE easy to work with and present a positive attitude when interacting with the FAA? Is the DADE responsive to the FAA and reasonably accessible to the FAA as required?

4. Ethics and Judgment. Does the DADE maintain high ethical standards and demonstrate good judgment in the conduct of authorized activities.