Plataformas de Andenes

end-users, like electronic ID documents, USB keys and readers; we

implement the issuer’s infrastructure through bespoke software

and equipment such as enrollment stations, servers and document

issuance systems, enabling strong authentication and verification;

and we offer a variety of services to ensure the smooth end-to-end

deployment of programs.”

Government

In many regions of the world there is a widespread move towards eGovernment. In South America, the Digital Mercosur Project aims to promote cross-border communication and trade, while in Europe, Ministers have agreed that eGov “increases efficiency and effectiveness to constantly improve public services” and set priorities to be achieved by 2015.

As one of the cornerstones of these programs, governments need to build a secure civil register on which they can rely for the delivery of their public services. Using a future-proof digital platform, they can create secure, up-to-date eID (electronic identity) documents for their people. By significantly helping to combat fraud, these provide citizens with a guarantee that their data are protected and can be exchanged in confidence. As a result, they increase national and international trust and ensure compliance with global standards for identity and travel documents.

Gemalto is a leading player in this movement. To date, our products, solutions and services are deployed as part of 60 government programs worldwide, including 36 issuance and 16 enrollment projects.

ePassports and eID

During 2011 we continued to win contracts in different parts of the world including Korea, with the delivery of our ePassport solution to the country’s national printer (see page 79). In Sweden, the National Police Board renewed its agreement with us for the supply of travel documents including the European Residence Permit. The contract includes the enrollment solution for registering applicants’ personal and biometric data, as well as issuance services. Meanwhile, in the US we were honored to win a Government Security News Homeland Security award for our Mobile Enrollment solution. The award for the ‘Best Biometric Identification Device’ appreciated the convenience, design and performance of the unit, which contains all the data capture and enrollment technology in a robust and easy-to-transport field case.

Se gm en ta l r ev ie w 37 Security

Success in Qatar:

securing eGovernment

and Communication Technology selected Gemalto in 2011 to deploy an even more secure and convenient eGovernment solution. The aim is to ease the deployment of a strong authentication solution and to increase the use of its government services, which are planned to integrate more than 50 eGov initiatives over the next few years.

Qatari citizens with a national eID card, and residents holding an electronic identity document, are able to use these devices for strong authentication. Once they have entered their personal code, they can enjoy easy access to eGovernment services from the comfort of their homes. They can also

perform administrative procedures such as visa applications, commercial registration, electricity bill payments and health card renewal. In addition, users are able to digitally sign official documents and forms on the web. Gemalto is also providing the associated services including software integration, training, support and maintenance. Gemalto’s pioneering technology allows web applications running in a standard web browser to seamlessly access a smart card connected to the user’s computer, thereby enhancing their security and usability. This also enables the Qatar eGov portal to dynamically deploy and update its services in a way that’s hassle-free for its citizens.

Online Authentication

We understand how essential it is for organizations to protect their IT resources and user identities, and at the same time be able to grant their mobile workers secure remote access to networks, applications and data. Data protection for stored, mobile and transferred documents is vital to prevent loss and comply with regulations.

In particular, the widespread and rapid growth of “cloud computing” – where data and applications are accessed via the internet or virtual private networks – is having a major impact in this area. The freedom to access data at any moment from a variety of devices places a significant burden on security. Our solutions help to verify the identity of authorized users without hampering the convenience and efficiency of cloud computing. And since static passwords are simply not secure enough, enterprises need a more sophisticated way of safeguarding their assets.

As we saw in 2011, even the most respected, high-profile names can be the victims of hacking and other breaches. So one of the significant challenges they face is the need for strong security controls and an audit trail of all access events.

In this context, Gemalto and its partners provide advanced solutions for the most demanding security, identity and access management needs. Some of the world’s major brands in defense, online and other sectors already benefit from our innovative and

highly secure systems. In 2011, Swedbank, the leading bank in the Baltic countries, deployed our corporate security solution across its organization as well as in 60 savings banks in Sweden. The result: a global identity management system for their networks and cloud resources. This offers secure access to data networks and physical access for 20,000 employees, irrespective of their country, branch or IT system.

In a different context, many hospitals in Europe and the US also started implementing our security solutions and services. At the Seattle Children’s Hospital, for example, 4,500 clinicians and IT administrators are getting secure authentication and access to its servers, networks and VPNs. They can use either one-time passwords or public key infrastructure (PKI) as the underlying authentication technology, and also benefit from our solution’s capacity to enable digital signatures. Since these cannot be repudiated, they help any organization to improve efficiency and productivity. eBanking and eCommerce

eBanking is becoming part of our everyday lives – because it’s simply so convenient for consumers.

It’s beneficial for banks too. It lets branches and call centers focus on high-value relationship contacts. It enables new services such as electronic invoicing by utility companies. It saves money, cutting costs by 75%1_{. And it makes}

customers up to 76% more loyal.

But given the risks from cyber criminals, people only bank online with a brand they trust. 80% of internet users say they want their banks to provide strong security, but they also want to be able to access their banking services from their mobiles – and possibly from several different devices. So the challenges are considerable. By reinforcing their eBanking offer, banks not only increase the loyalty and usage of their customers, they also arm themselves better against their competitors.

Our solutions in this sector are now used and trusted by over 50 million people worldwide, including customers of major institutions like Nordea, Barclays and China Construction Bank. In 2011, Allied Irish Banks plc (AIB) began deploying our online banking solution to provide additional security features to its existing offer. As part of the multi-year contract, we are delivering a future-proof solution including strong authentication software, multiple devices, EMV card readers and consulting services. ING Belgium is also deploying our strong authentication solutions to deliver increased security to its 1 million online banking customers (see page 143). Our capacity for innovation in technology and design was also recognized by Sparkasse Suedholstein, part of the Sparkassen Finanzgruppe, the leading banking group in Germany. To better protect its online customers, the bank selected our strong authentication optical reader – a slim, portable device the size of a banking card.

Gr ou p fi na nc ia l a nd op er ati ng re vie w 39 40 Financial review 44 Principal risks 46 Sustainability

Improving the lives