14.2.1 Basic Details
• Front end – Developer 6i • Back end Database- Oracle 9i
• Client Server Model- 2 layer architecture
DoT Soft is the first integrated Telecom Software Application in BSNL comprising of Billing, Commercial, FRS & Directory Enquiry.
Developed by in-house group of Telecom Professionals of AP Telecom Circle, the package was initially implemented at Guntur in 1997 making it the first Telecom District in BSNL to have an integrated customer care and billing software.
Dotsoft is integrated with other systems such as call centre, BSNL portal (www.bsnl.in). BSNL portal enables online bill payments and availability of duplicate bills for its customers.
In addition, Dotsoft, AP has a tie-up with e-seva, the most popular e-governance project of Andhra Pradesh government.
BSNL portal - www.bsnl.in, provides customers with a complete online delivery, review and payment solution…all at a single mouse click.
14.2.2 Salient features
1. Application entry:- Online application entry for landline connections (Permanent, temporary, casual, PTs, swatantra senani, senior citizens, retired BSNL employees, working BSNL employees, gallantry award winners & service connections). Online
application entry for WLL connections-Fixed & Mobile (permanent, service). Certain application details can be changed. All India wait list transfer - Incoming & Outgoing. 2. Waitlist:- For all landline (except casual, temporary & service). For WLL-mobile (permanent & service). Certain waitlist details can be changed. Out of turn and All India shift incoming connections can be centralized / decentralized. Waitlist process for landline connections (except casual, temporary & service). Waitlist entry is possible through the offline mode also for landline connections.
3. Phone number store:- Phone numbers can be created for all valid levels and can be marked reserved/blocked.
4. Messages to field:- Messages can be sent by CO to all field units for priority execution, suspension, return back, continue etc.
5. Advice note release:- Capacity allocation to be done before bulk release. Advice notes can be bulk released, single release, cancelled & revised by respective CO for land line connections. For WLL, the release is single for cent/decent. Centralized release for out of turn and AIS incoming cases is possible.
6. Advice note routing:- Routing is automatic to the concerned field officer (Outdoor / MDF / Indoor ). For WLL mobile the routing is to Indoor only. For WLL fixed the routing is to outdoor & indoor.
7. Advice note completion:- Completion of advice notes is online for all landline (except ISDN) and WLL connections. However it is possible to complete manual released / system released advice notes through the offline mode. For ISDN connections, the completion is only through the offline mode.
8. Subrouting:- COs, DEs-External, AEs-Outdoor, MDF, Indoor, Test desk can delegate their work to their subordinates without disclosing their password.
9. Request registration:- Requests for working lines activities can be registered online. The requests can be approved / suspended / cancelled by CO or referred to AO. After approval, the advice note is generated.
10. Raise D/N:- CO or AO can raise demand note for any activity.
11. Level change:- Level change operations can be done with/without meter change. 12. Area transfer:- Area transfer can be done for a single number or in bulk.
13. Disconnections:- The disconnections for non payment are initiated centrally and flow to AO. After approval, the flow is to Indoor. Reconnections are initiated by AO and then flow to Indoor. No advice notes are released. These operations are possible through the offline mode also.
14. Closures:- The closures for non payment are initiated centrally and flow to AO and then CO. Advice notes are generated by CO which flow to the field. Reconnections are through the request registration module.
15. Fault booking:- This is done online centralized for the SSA. Then the complaints are routed automatically to the respective initial testing operators at MDF.
16. Fault routing:- Based on the initial test results, the fault is routed to the corresponding SFC position (lineman at outdoor, indoor, MDF, cable). After the fault is rectified, it is routed to the final test position.
17. Fault clearance:- The fault is checked at the final test position. It is either cleared or sent back to SFC position.
18. Bulk Billing:- Billing can be done for all landline, ISDN, Centrex & WLL phones (except casual). The billing can be done for some or all exchanges. Call records error generation and clearance is possible. Unaddressed bills are generated for phones not listed in the commercial database. Group billing is possible for grouped phones. It is possible to bill deposits also.
19. Single Phone billing:- This is possible for any past period, future period or from any past date to current date.
20. Billing periodicity:- Billing can be done monthly for landline(except STD-PTs), WLL, Centrex, ISDN phones. Bi-monthly billing possible for all landline phones (except PTs), WLL & Centrex. STD PT billing is fortnightly.
21. Discounts:- Individual bill / Group bill discounts are possible. Discount on installation charges possible.
22. Bill operations:- A bill can be cancelled, given instalments, disputed or written off. Instant & Final bills possible for closed connections. Bill adjustments, pay-by-date extension can be done before payment for a single bill.
23. Bill payment:- Online payments can be done for all bills including group bills. This is authorized to a specific cashier for that day only. After the time expiry of the counter, the daily list is generated and tallied. The AO will then close the counter through a counter close module. Online payment processing is then done. Offline payments entry & processing are also possible through batch control. Receipt cancellation is possible. Surcharge carry forward, waival is possible through authorization.
24. Trunk calls:- Trunk call / Phonogram entry is possible. Trunk rate evaluation is automatic.
25. Refund order:- Refund of registration deposits is possible if application is cancelled. 26. Ledgers:- Ledgers are generated for revenue, service tax and surcharge.
27. Voluntary deposits:- These deposits are adjusted in the bill. Interest calculation module is also available.
28. Dishonoured cheques:- Bounced cheques can be entered in dotsoft to nullify the payment.
29. Enquiries:- Enquiries are possible on all customer related data. 30. Reports:- Various reports are possible on all customer related data. 31. Dotsoft Mail:- Dotsoft users can use this mail facility and chat even.
By this DoTSoft Package all the above steps are made online. Commercial online reduces the headache of file management between various sections. Whenever a Customer Pays money for new connection, Advice Note is released online without any delay and the new connection is provided immediately on demand.
An integrated system such as DoTSoft ensures better customer satisfaction and transparency in BSNL services.
14.3 TVARIT
14.3.1 Basic Details
TVARIT means immediate and this package is to avoid the delay provisioning of leased lines all over the country.
Front end-ASP, JAVA Script
14.3.2 Salient Features
¾ This is a Web based Program residing in a Web Server at Mumbai
¾ TVARIT package is for Computerization of Leased Line operations – logs the process right from registration till commissioning and Updating for Maintenance operations including Periodic billing.
¾ All the Circles connect through Dialup or Leased Line to the Server ¾ Separate Access is given to AO, CO and Nodal Officer of each SSA.
Using this package we can do lot of things related to leased lines like ¾ Registration of New Circuits
¾ Issue of work order
¾ Wiring, testing and commissioning ¾ Periodic billing
¾ Accounting
¾ Management Summaries
¾ Migration of existing circuits on TVARIT ¾ Shifting, cancellation and modification ¾ Customer Queries
¾ Online help
Home Page for TVARIT