5.3 Factory Reset How to return eLux NG configuration to factory-delivered state 5.4 Solutions to Common Problems Answers to common problems
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5.1 eLux NG Upgrade License
eLux NG is a licensed product. You must pay for the product in order to use it.
When you order a Thin Client containing eLux NG from the factory, it is delivered with a license. No further action is required on your part. In normal use – including such procedures as firmware update or recovering the Thin Client - the license is not deleted. Once it is licensed, it is always licensed. In rare occasions the license can be deleted or if you rewrite a non-eLux NG operating system with eLux NG, eLux NG will not be licensed. In this case you will need the so-called eLux NG upgrade
license. There are two types:
1. Scout NG eLux NG upgrade license
Format : xxxx-xxxx-xxxx-xxxxx
A license with the above format is to be distributed using the Scout NG management software. It may be for one eLux NG upgrade license, can also be for many. The license must be activated via the Internet site www.myelux.com. When the license activation process is complete, eLux NG upgrade licenses are distributed by Scout NG on a first come, first serve basis. That means the first unlicensed Thin Client to contact Scout NG will receive an eLux NG upgrade license. License distribution takes place once. Remaining Scout NG eLux NG upgrade licenses cannot be reactivated if unintentionally deleted from the Scout NG software.
See the Scout NG Administrator’s Manual for a detailed description of the license activation process via the Internet.
2. Manual eLux NG upgrade license
Format : xxx-xxx-xxx-xxx-x
Your license is a manual eLux NG upgrade license if: • it has the format: xxx-xxx-xxx-xxx-x
• you had to provide a host ID to your servicer to obtain the license • the license is for one device only
In this case, you do not need to activate it via the Web. It is already activated. Enter it directly on the Thin Client as described below.
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To enter a manual eLux NG license key
1. Start the terminal. If your system is unlicensed, you receive the eLux NG system information message box.
2. The license key you received from your eLux NG distributor is specific to this eLux NG
terminal’s host ID (to get your license, provide your supplier with the 12-digit terminal host ID displayed here). A manual license key has the format: xxx-xxx-xxx-xxx-x.
Enter the complete 13-digit license key. Hyphens are not required.
3. Click OK. The terminal is licensed. Licensing is one-time only – eLux NG remains licensed
even if you update firmware or perform a recovery.
5.2 Safe Boot
Default screen settings are set to values all monitors support. If after configuring the Thin Client you have massive screen distortion, resolution, frequency and color depth are most likely set to values your monitor does not support. In this case, switch off your monitor to avoid damage. Start the Thin Client in Safe Boot mode. Safe Boot allows you start the terminal in a mode which does not damage hardware. You can then correct screen settings. In addition, network capabilities are disabled. This allows you to change incorrect network hardware settings.
In Safe Boot, the eLux starter is displayed in English. If you had set a different application language, do not be concerned. User settings (Setup tab) and defined applications (Configuration tab) are not deleted. When you exit Safe Boot, your old language will be restored.
Procedure for Safe Boot
1. Switch off the Thin Client immediately. 2. Restart the Thin Client.
3. During the boot procedure, the supplier logo appears. Press the TAB key when the screen goes blank.
4. The eLux NG logo will be displayed, and then the prompt “Please enter admin password”. Enter the terminal password (“elux” by default).
• If an invalid password is entered three times, the terminal restarts.
5. At the prompt “factory reset (y/n)?” type n. You can now access eLux NG and make changes to settings in a mode that is safe for the monitor. Previous settings information is not lost.
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5.3 Factory Reset
Factory reset returns the Thin Client to the factory-delivered configuration state. User settings (Setup tab) and defined applications (Configuration tab) are deleted. Firmware is not deleted.
Procedure for Factory Reset via Keyboard
1. Switch off the Thin Client. 2. Restart the Thin Client.
3. During the boot procedure press the TAB key within three seconds.
4. At the prompt “Please enter admin password” enter the terminal password (“elux” by default).
• If an invalid password is entered three times, the terminal restarts.
5. At the prompt “factory reset (y/n)?” type y. Previous settings information and defined applications are deleted.
Alternatively you can initiate factory reset using the mouse.
Procedure for Factory Reset via Mouse
1. From the Setup tab, click the Firmware subtab.
2. Click Default.
3. Click Yes in the eLux NG Starter dialog box. eLux NG restarts.
Figure 107: The Reset button in Setup > Firmware
Warning A Factory Reset deletes all defined applications and resets configuration settings to factory
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5.4 Solutions to Common Problems
General
Problem: You can change settings in the tabs Setup or Configuration, but your changes are overwritten when the device is restarted.
Solution: Your Thin Client is managed. Remove it from or deactivate it in the Scout NG software.
Ch. 3.4, “Screen”
Problem: eLux screen settings are incompatible with the monitor.
Solution: If you are no longer able to view the Screen tab, either attach a compatible monitor, perform a Recovery Installation, or change the settings remotely using the Scout NG management software. Alternatively, you can start the terminal using Safe Boot. Safe Boot allows you start the terminal in a mode which does not damage hardware. You can then change eLux NG settings.
Procedure for Safe Boot
1. Switch off the Thin Client immediately. 2. Restart the Thin Client.
3. During the boot procedure, the BIOS information is displayed. When the screen goes blank, press the TAB key.
4. The eLux NG logo will be displayed, and then the prompt “Please enter admin password”. Enter the terminal password (“elux” by default).
• If an invalid password is entered three times, the terminal restarts.
5. At the prompt “factory reset (y/n)?” type n. You can now access eLux NG and make changes to settings in a mode that is safe for the monitor. Previous settings information is not lost.
6. Restart the Thin Client to exit Safe Boot mode.
Ch. 3.4, “Screen”
Problem: Font server error (in the dialog box Setup > Screen > New). Solution: ”Check the Font server:Port entry.
• The format is incorrect (font server:port), for example, the colon has not been entered, or the port number is missing or not a number.
• The font server name or address is incorrect. • The font server cannot be reached.
Check the Font path entry. • The path does not exist.
• There is no file named fonts.dir in, for instance, the following directory: /smb/share/dir or /nfs/host/dir
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Error 404: File or directory not found
Error 406: Client browser does not accept the MIME type of the requested page (client problem)
Error 407: Initial proxy authentication required by the Web server Solution: If an update is interrupted, click the Details button to display a detailed error message.
Depending on the HTTP error that is displayed, take the appropriate actions. If you have checked that settings are correct, you can do the following:
1. Verify that the IDF is in the appropriate HTTP server directory.
2. Enter the MIME types. If you are using IIS version 6.0 or higher, you must enter the MIME types explicitly. If you are using a previous version IIS or a different HTTP server, see if defining the MIME types solves the problem. For more information, see "3.6.4 Microsoft Internet Information Server.“
Ch. 3.7, “Security”
Problem: You no longer have the password for the terminal (=LocalLogin).
Solution: The Thin Client’s password is at the same time the password for LocalLogin. Factory default is “elux”. If you change and then forget LocalLogin’s password, only a Recovery Installation can reset the password. All settings are reset to factory default.
Ch. 3.11, “Printer”
Problem: After you connect a locally attached printer and load the printer drivers to the Citrix MetaFrame ICA server, you log on to the terminal server computer. The printer is supposed to be autocreated and available to you in the Printers folder of your Terminal Server session. The printer does not appear in the Printers folder.
Solution: If the printer driver name on the thin client does not match the printer driver name on the terminal server computer exactly, the printer will not autocreate. On the thin client, correct spelling, capitalization and spacing.
In addition, on the Citrix MetaFrame ICA server verify the following:
1. In Citrix Connection Configuration double click the ICA listener port. Select the Client
Settings button, ensure "Connect client printers at logon" is checked.
2. Ensure that the following boxes are not checked under the Client Settings Area: Disable Windows Client Printer Mapping
Disable Client LPT Mapping
Both of these settings prevent client printers from being autocreated on the system, and prohibit the client printer from being manually added during the session.
For further MetaFrame configuration, see the Citrix documentation.
Ch. 3.13, “ISDN“
Problem: ISDN does not connect (not the first time you try to connect). Solution: Check the ISDN error codes.
Procedure for troubleshooting ISDN connections
1. Open a local shell (XTerm)
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Solution: Automatic floppy drive mapping is active. Go to BIOS Setup on the Thin Client and deactivate the floppy controller setting.
Ch. 3.16, “Mirroring”
Problem: You want to initiate a mirroring session, but the Mirroring settings area on the target Thin Client is disabled.
Solution: The Mirroring settings area is disabled if the mirror package is not installed.
Ch. 4, “Configuring Applications”
Problem: The application does not start automatically when the Thin Client starts, although the
Start automatically check box is selected.
Solution: If eLux NG is not licensed, applications cannot be started automatically.
Ch. 4.5.3 Web Tools
Problem: After clicking on a link to run a RealPlayer-supported file, the screen freezes and the keyboard does not work (NUMLOCK key does not respond).
Solution: When the screen freezes and the keyboard does not respond, the main memory has been used to full capacity. Most likely the file you just tried to download is too large for the available main memory. Generally, a pop-up message appears when memory usage has reached 95%, allowing you to quit applications and prevent a screen freeze. However, RealPlayer files may download and completely use available main memory before the pop-up warning can be sent.
Unfortunately, there is no way to solve this problem once it has occurred. You must restart the device.
You can, however, prevent the problem. In the future, avoid downloading oversized RealPlayer files and be aware of your memory size. To see the main memory available on the device, go to Setup > General.
Ch. 4.7.4, “X11 for X Applications Using the Local X Server”
Problem: X11 application does not start.
Solution: Check remote shell and command functionality.
Procedure for troubleshooting remote shell applications
1. Open a local shell (XTerm).
2. At the prompt type: rsh <host name> -l <username> ls.
3. If you receive the error message “permission denied," check the remote shell functionality on the UNIX server.
If you receive other error messages, this indicates a problem with the command. Log on to your UNIX server, set the DISPLAY variable to your Thin Client’s address, and check the functionality of the command.
Problem: My X11 application (running on a remote machine) will not start. When connecting from the Application tab, the “Active” column displays Yes and then a short time later No. Solution: Remote X11 applications are not allowed. Go to Setup > Security > “Local security” >
Permissions. In the Local security settings dialog box select the check box Allow remote X11 clients.
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6 Recovery Installation
This chapter describes a Recovery Installation, a useful procedure that installs the eLux NG software on the Thin Client’s flash card and/or returns the Thin Client to the factory-delivered state.
Section Description
6.1 Introduction What a recovery is and when to perform a recovery 6.2 Updating to eLux NG Possibilities for updating from eLux 1.x to NG 6.3 Frequently Asked Questions Answers to frequently asked questions 6.4 Recovering from a CD How to recover from a CD-ROM 6.5 Boot Procedure Flow chart of the boot process 6.6 Requirements Required hardware and software 6.7 Servers Description of the required servers
6.8 Installing Recovery Components How to install the required files and programs using the Scout NG installation procedure
6.9 Configuration Step-by-step instructions on how to configure the TFTP and DHCP servers
6.10 Starting a Recovery Initiating a recovery on the Thin Client
6.11 Container Macro Discussion of the macro for automatic recognition of device hardware
6.12 Size Macro Discussion of the macro for automatic recognition of flash size 6.13 BootP Server Step-by-step instructions on how to install and configure the BootP
server, and how to determine the terminal’s MAC address 6.14 Troubleshooting Error messages and answers to common problems 6.15 Licensing eLux NG How to license eLux NG, explanation of demo mode
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6.1 Introduction
During an eLux NG Recovery Installation, the Thin Client boots from a server over the network, loads network information from a so-called “boot server”, loads a boot file from a TFTP server, and
overwrites the entire flash image with a default image retrieved from the recovery server. The procedure returns the Thin Client to factory-delivered flash image and settings.
A recovery can be used to solve the following problems: • eLux NG cannot be booted anymore.
• The flash memory of the Thin Client does not yet contain a basic image.
• The password for LocalLogin has been changed from factory settings and is no longer known. • You want to replace the current software on the flash memory with eLux NG.
• To update from eLux 1.x to eLux NG.
• When during update a message box appears saying a recovery is necessary.