2. PRINCIPIOS CONSTITUCIONALES Y EL DEBIDO PROCESO
2.3 Principio de Inmediación
12 September 2014 Record date for 2013/14 final dividend 16 October 2014 Annual general meeting and interim
management statement
22 October 2014 Payment date for 2013/14 final dividend 29 January 2015 Interim results announcement
14 May 2015 Interim management statement Registrar
All administrative enquiries relating to shares should, in the first instance, be directed to the Company’s registrar (quoting reference number 1235) and clearly state the registered
shareholder’s name and address. Please write to The Rank Group Plc Registrar, Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA (Tel: from the
UK 0871 384 2098* and from outside the UK +44 121 415 7047). There is a text phone available on 0871 384 2255* for
shareholders with hearing difficulties.
(*Calls cost 8p per minute plus network extras.) Shareview
The Shareview portfolio service from the Company’s registrar gives shareholders more control of their Rank shares and other investments, including:
• direct access to data held for them on the share register including recent share movements and dividend details; • a recent valuation of their portfolio; and
• a range of information and practical help for shareholders including how they can elect to receive communications electronically.
It is easy and free to set up a portfolio – shareholders will just need the shareholder reference printed on their proxy form or dividend stationery. Please visit the following website for more details: www.shareview.co.uk.
Payment of dividends
The Company is no longer operating a dividend re-investment plan. Shareholders may find it more convenient to make arrangements to have dividends paid directly to their bank account. The advantages of this are that the dividend is credited to a shareholder’s bank account on the payment date, there is no need to present cheques for payment and there is no risk of cheques being lost in the post.
To set up a dividend mandate or to change an existing mandate please contact Equiniti Limited, our registrar, whose contact details are above. Alternatively, shareholders who use Equiniti’s Shareview can log on to www.shareview.co.uk and follow the online instructions.
Shareholder information
A wide range of information for shareholders and investors is available in the Investors area of the Rank Group website: www.rank.com.
Frequently asked questions
We have a shareholder ‘frequently asked questions’ section on our website which provides answers to many questions that shareholders have: www.rank.com/investors/shareholder_ faqs.jsp
Capital gains tax
For the purpose of calculating UK capital gains tax on a disposal of ordinary shares in the Company held since 31 March 1982 (including shares held in the predecessor company, The Rank Organisation Plc), the price of the Company’s ordinary shares at that date was 190p per share. This price should be adjusted for the effects of the rights issue in January 1990, the enhanced share alternative in July 1993, the sub-division and consolidation of shares in March 1994, the enhanced scrip dividend in March 1998, and the 18 for 25 sub-division and share consolidation (aligned with the 65p special dividend payment) which took place in March 2007. More information regarding these adjustments is available on the www.rank.comwebsite.
Shareholder security
We are aware that some of our shareholders have received unsolicited telephone calls concerning their Rank shares. These communications tend to be from overseas-based ‘brokers’ who offer a premium price for your Rank shares but ask you to make an upfront payment, typically in the form of an insurance bond. We recommend that before paying any money you:
• obtain the name of the person and firm contacting you; • check the FCA Register at www.fca.org.uk/register/ to
ensure they are authorised;
• use the details on the FCA Register to contact the firm; • call the FCA Consumer Helpline on 0800 111 6768 if there
are no contact details on the FCA Register or you are told they are out of date; and
• search the FCA’s list of unauthorised firms and individuals to avoid doing business with: www.fca.org.uk/consumers/ protect-yourself/unauthorised-firms/unauthorised-firms- to-avoid
If you use an unauthorised firm to buy or sell shares or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.
142 The Rank Group Plc: Annual Report and Financial Statements 2014
Other Information
Below, please find the link to the FCA’s website which gives information on scams and swindles which shareholders may find helpful: www.fca.org.uk/consumers/scams
Further information on fraud can be found at www.actionfraud.org.uk/
Action Fraud’s helpline is 0300 123 2040.
We recommend that you report any attempted share frauds to the authorities since providing information with regard to how the fraudsters have contacted and dealt with you will assist the authorities in understanding the fraudsters’ way of operating so as to enable them to disrupt and prevent these activities and prosecute them.
ShareGift
Shareholders with a very small number of shares, the value of which may make it uneconomical to sell, may wish to consider donating them to charity through ShareGift, a registered charity administered by The Orr Mackintosh Foundation. Further information about ShareGift is available at www.sharegift.org or by writing to:
ShareGift
17 Carlton House Terrace London SW1Y 5AH Tel: 020 7930 3737
For any other information please contact the following at our registered office:
Frances Bingham, Company Secretary
Sarah Powell, Director of Treasury and Investor Relations Registered office
The Rank Group Plc, Statesman House, Stafferton Way, Maidenhead SL6 1AY Tel: 01628 504 000
The Rank Group Plc
Registered in England and Wales No. 03140769
Other information continued
GLOSSARY
Financial terminology Revenue
Income retained by the Group after deductions for VAT and players’ winnings
Like-for-like
Excludes club openings, closures and relocations, and changes to gaming taxation
EBITDA
Earnings before interest, tax, depreciation, amortisation and exceptional items
Operating margin
Operating profit expressed as a percentage of revenue KPI terminology
Customers
Unique customers visiting a bingo club or casino or operating an online account in the 12-month period
Customer visits
Individual customer visits to bingo clubs and casinos Spend per visit
Revenue divided by customer visits Online – offline crossover
Percentage of adults participating in both remote and land- based gaming
Net promoter score
A measure of a customer’s propensity to recommend
Gaming industry terminology Interval games
Automated game of bingo played in a licensed club Adult gaming centre
A licensed gaming machines arcade Main stage bingo
Traditional game of bingo played in a licensed club Pari-mutuel gaming
Gaming where players compete with each other to win prizes. The house may take a fee for organising the game but does not participate actively. Also called ‘player-to-player’ gaming Remote gaming and betting
Gambling services offered to customers via the internet and mobile telephones and tablets
Commission des Jeux
The governing body for the gambling industry in Belgium Gambling Commission
The governing body for all sectors of gambling in Great Britain, with the exception of the National Lottery and spread betting GamCare
A charitable organisation that provides counselling and other services to those with gambling-related problems
Responsible Gambling Trust
A charitable organisation that funds treatment, education and research related to problem gambling and which was formed following the merger of The GREaT Foundation and the Responsible Gambling Fund
The Forest Stewardship Council (FSC) is an international network which promotes responsible management of the world’s forests. Forest certification is combined with a system of product labelling that allows consumers readily to identify timber-based products from certified forests.
Designed and produced by Black Sun Plc Printed by CPI Colour
The Rank Group Plc Statesman House Stafferton Way Maidenhead SL6 1AY Tel 01628 504 000 Web www.rank.com