Metodología de la investigación
4.4 Fases de la investigación
4.4.5 El proceso de análisis
Use
As of SAP enhancement package 1 for SAP CRM 7.0, business function Claims and Funds Management
Based on markets for which taxation is required, especially those for which it is legally required, you can choose to enable the function for the following claims processes:
(CRM_CF_1), taxation is available in combination with trade promotion management.
• Claim submissions (manual and automatic)
• Funds-based chargebacks
• Prepayments and carried-over prepayments
• Direct payments
• Settlements
The taxation function allows you to do the following:
• Create claim submissions manually
You can create claim submissions for invoice claims manually in SAP CRM.
• Enter input and output tax in manual and automatic claim submissions
When entering tax codes in SAP CRM, they must be the same as those used in SAP ERP. Tax codes are transferred from SAP ERP.
Note: As in previous releases, claim submissions for deduction claims are generated automatically in SAP CRM from dispute cases in SAP ERP.
• Post input tax to Financial Accounting (FI) from the claim submission
• Create claims that are input-tax-relevant after maintaining input tax and amount information in corresponding claim submissions
You set the tax direction in the claim. The tax direction options are input, output, and none.
• Process claim settlements that are tax-relevant in the billing application in SAP CRM or SAP ERP
• Use account determination to determine the correct accounts in FI for both the posting from the claim submission and from billing
• Create a funds-based chargeback or a carried-over prepayment from a claim submission that contains tax information
The object you create will contain tax information based on the originating claim submission.
• Create a carried-over prepayment from a funds-based chargeback that contains tax information
The carried-over prepayment you create will contain tax information based on the originating funds-based chargeback.
• Verify that calculated tax amounts match claimed tax amounts
You can run a tax difference report to ensure that calculated tax amounts match the account's claimed tax amounts after tax determination has been performed.
Effects on Existing Data
The WebClient user interface (UI) has been updated as follows:
• The New
• New search criteria relating to taxation are available in the search page for claim pushbutton is available from the claim submissions search results list to manually create a claim submission for an invoice claim.
submissions. For example, you can search for claim submissions with the status Posted to FI
• Overview pages are available for the new claim submission types .
Manual Claim Submission with Tax, and Automatic Claim Submission with Tax
-
. These overview pages are similar to non-tax-relevant claim submission overview pages, but with additional elements. The following have been added to the overview pages for both claim submission types:
Taxes and Amounts section under - Tax-relevant fields in the
Claim Submission Details Amounts section under
- Tax-relevant user and system statuses
Claim Submission Details
- Taxes and Amounts
This allows you to enter the tax code and net amounts.
assignment block
- Calculated Taxes and Amounts
This displays the amount results of the tax difference report.
assignment block
The overview page for the Automatic Claim Submission with Tax also includes the Original Disputed field under Dispute Case Data. The Requested field now appears under Amounts from Dispute Case
• Overview pages are available for tax-relevant claims. These overview pages are similar to their non-tax-relevant counterparts, except that the
.
Tax Direction field has been added, and new tax-relevant fields are available in the Amounts section under Claim Details. The Tax Direction field is available in the Resolution table for claims. This allows you to specify the type of tax that applies to the claim item; either input, output, or none. In the overview page for the Direct Payment with Tax claim type, the Tax Direction field is in the Fund Assignment
• A
block.
Net Amount field has been added to the Amounts
Effects on Data Transfer
section for carried-over prepayments and chargebacks with tax.
Dispute case integration exists as in previous releases. However, you can now transfer a dispute case to a claim submission type that supports taxation. To do so, you define the required mapping in the Map Dispute Case Types to Transaction Types
• Input tax from the claim submission is posted to FI. Posting is performed in the customer or vendor account, the tax account, and the reconciliation account, which is determined using account determination. The accounting document is visible in the
activity in Customizing.
Edit G/L Account Centrally (FB03) transaction. You can navigate to this document directly from SAP CRM using the Transaction History
You can use SAP CRM Billing integration to settle claims as in previous releases. However, you also have the option of using the
assignment block in the overview page for the claim submission.
Billing (SD-BIL) component in an integrated SAP ERP system.
For more information see the release noteCRM_CF_1: Claim Settlement Integration into SAP ERP Billing (SD-BIL)
When you settle a claim, the system carries out the following:
.
• Input tax is calculated but not posted. The calculation is used solely for the tax difference report.
• Output tax is calculated and posted to FI. The calculation is also used for the tax difference report.
• Expenses are posted to FI, and the reconciliation account is resolved.
Effects on System Administration
You can use the Tax Difference Report (CRM_CLA_CSD_TAX_DIFF) to compare the tax amounts that the user manually enters into the claim submission to the tax amounts calculated by SAP CRM Billing or SAP ERP Billing. You run this report in the background and view results in the application log. This report also updates amounts in the tax-relevant fields under
Amounts in the overview page for the claim, and in the Calculated Taxes Effects on Customizing
assignment block.
You make the Customizing settings for this function in Customizing for Customer Relationship Management
•
, in the following activities:
Claims Management ->
•
Define Basic Settings for Claim Taxation in TPM Billing ->
To enable claim taxation in this existing activity, you must activate the following billing features:
Determination of Reconciliation Account
Furthermore, to use the
Ref. Predecessors in Billing Doc. Item
Billing (SD-BIL) component, you must activate the billing feature Integration to SD Billing
•
.
Basic Functions -> Taxes -> ERP Tax Codes ->
•
Check ERP Tax Codes Claims Management -> Integration -> Integration to Accounting ->
•
Transfer Claim Submission to Accounting
Claims Management -> Integration -> Integration to Accounting ->
•
Define FI Subledger for Manual Claim Submission Input Tax
Claims Management -> Integration -> Integration to Accounting ->
•
Check ERP Payment Block Reasons
Funds Management -> Funds Plan and Funds -> Define Expense Types This is an existing activity to which the column
Tax Direction
•
has been added to indicate the type of tax.
Transactions -> Basic Settings ->
This is an existing activity to which the following features have been added:
Define Transaction Types
- The Source Type
- A new Customizing header for claim submission transactions of transaction category field has been added to the Customizing header for claims business transactions of transaction category BUS2000311. This indicates whether the claim is created automatically from a dispute case, or manually in the SAP CRM WebClient UI.
BUS2000310 Claim Submission has been added. It allows you to define whether you want the Taxes and Amounts
- The
assignment block to be available for a
transaction type, and whether the claim submission is created manually in SAP CRM or automatically from a dispute case in SAP ERP.
Tax Relevant
•
checkbox has been added to the claims, chargebacks, and carried-over prepayments business transactions.
Claims Management -> Integration -> Integration to Dispute Management ->
This is an existing activity. You use it to ensure that dispute cases are mapped to claim submission types that support taxation.
Map Dispute Case Types to Transaction Types
See also Release note
SAP Library for SAP CRM on SAP Help Portal at
CRM_CF_1: Generic Functions for Claims (New)
http://help.sap.com/crm-core -> SAP CRM
7.0 Enhancement Package 1 -> Application Help -> SAP Customer Relationship Management -> Basic Functions -> Claims Management
SAP Library for SAP CRM on SAP Help Portal at http://help.sap.com/crm-core -> SAP CRM 7.0 Enhancement Package 1 -> Application Help -> Business Functions (SAP
Enhancement Package 1 for SAP CRM 7.0) -> Business Functions for SAP Customer Relationship Management -> Claims and Funds Management