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CAPÍTULO II MARCO TEÓRICO

MODELO DE GESTIÓN DE CALIDAD DEL SERVICIO GAP

1. PROPÓSITO.

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Images

Figure 1. Meridian Gate. 2010. [Online]. [Accessed 5 July 2016]. Available from: http://www.beijingattractions.org

Figure 2. Ren Chao, 2014. Photograph of the Theatre Room. [Online]. [Accessed 5 July 2016] Available from: http://www.nationalgeographic.com.cn

Figure 3. Dragon Throne in the Hall of Preserving Harmony. 2016. [Online]. [Accessed 5 July 2016]. Available from: http://www.dreamstime.com

Figure 4. Hong, Zhao. Qing Dynasty, Guangxu period (1871-1908). A Qing-dynasty map of the Forbidden City. [Online]. [Accessed 5 July 2016]. Available from:

http://www.chinasmp.com

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Figure 7. Huang, Z. 1623. The Eight Trigrams: The Prior Heaven and Later Heaven

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Figure 8. Tomb 45, excavation view of a skeleton with dragon and tiger made from clam shells. [Online]. [Accessed: 27 May 2016] University of Michigan Library Digital Collections. Available from: http://quod.lib.umich.edu/

Figure 9. Stairs leading up to the Hall of Preserving Harmony. 2013. [Online]. [Accessed: 12 July 2016]. Available from: http://www.tour-beijing.com

Figure 10. Huijgen, C. 2014. Detail of a frieze on the Hall of Union and Peace, depicting dragons and phoenixes. [Photograph] Owned by Huijgen, C.

Figure 11. Zhu Bang (attributed to). Ming dynasty. Portrait of an official in front of the Forbidden City. [Ink and color on silk]. 170x110.8 cm. At: London: British Museum. Figure 12. Towers of the Church of Our Lady before Týn. 2007. [Photograph]. By author. Figure 13. CEphoto, Uwe Aranas / CC-BY-SA-3.0. 2009. A bronze yin lion in the Forbidden

City. [Online]. [Accessed: 14 December 2015] Available from: https://commons.wikimedia.org/

Figure 14. The Meridian Gate. 2016. [Online]. [Accessed 2 July 2016]. Available from: http://www.beijingholiday.com

Figure 15. Roof of the Hall of Supreme Harmony. 2010. [Online]. [Accessed 3 July 2016]. Available from: http://www.prstevens.stonehippo.com

Figure 16. The Hall for the Worship of Ancestors. 2012. [Online]. [Accessed 3 July 2016]. Available from: http://www.commons.wikipedia.org

Emperor. [Ink and color on silk]. At: Taipei: National Palace Museum.

Figure 18. Ceiling detail of the Hall of Supreme Harmony. 2016. [Online]. [Accessed 5 July 2016]. Available from: http://www.en.dpm.org.cn

Figure 19. Hall of Imperial Peace. [Online]. [Accessed 5 July 2016]. Available from: http://www.en.dpm.org.cn

Figure 20. China Tour Guide. A map of the Forbidden City. 2016. [Online]. [Accessed 5 July 2016]. Available from: http://www.chinatourguide.com

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