2 ANÁLISIS DE CASOS
PROPIEDADES PROMEDIO
TO THE BANK
A key item with regard to active transactions is the “Signature” menu, which stores in a single place all active transactions made through the internet banking application and having the To Sign status. These transactions include, in particular:
• New orders – for example, domestic and foreign payments, standing orders, direct debit authorizations, term deposits, etc.
• Changes in existing orders – for example, changes of standing orders, direct debit authorizations, SIPOs, term deposits, etc.
• Cancellation of orders – for example, cancellation of domestic and foreign payments pending to be processed by
the Bank, active standing orders, direct debit authorizations, etc.
Important:
To transfer the transactions successfully to the Bank for processing, you have to sign the marked/checked items either by entering the code generated by your electronic security token in the „Security Token“ field or by filling in the sent SMS code to the „Mobile security token code“ and click on the „Sign“ button.
The “Signature” screen is used to view the transactions that are ready to be signed and to sign them using the electronic security token. This is the only place in the system where you can sign transactions and transfer them to the Bank for processing.
You can check every item and sign more transactions of various types by using one code generated by your security token or by one SMS code. You can sign together e.g. a payment order, a change in the standing order and the entering of a term deposit.
Basic search criteria section
You can use the search fields to filter the entries displayed in the list of transactions to sign by their transaction status, which in this case reflects also the character of the transaction to be
signed sign (for example, payment order, change of standing order, cancellation of direct debit authorization). Furthermore, you can filter by order type (e.g., domestic or foreign), by account or date.
Advanced search criteria section
This section allows you to filter by transaction parameters – bank code, account number, payment symbols (variable, constant, specific). You can also search within a specified range of transaction size. The “Transaction Details” field may also be used to make full-text searches of transaction details.
List of transactions to sign
A line within the transactions to sign line shows transaction status, transaction details, account number and currency, date, amount and transaction currency.
Clicking a transaction to sign line displays the details of the respective transaction. Here you can modify the transaction or even delete the transaction by clicking the trash can icon. Sorting may be changed by clicking the column heading.
Section for entering the security code
The “Token” field is used to enter the security code generated by your security token. Once you click the “Sign” button, signing of the selected transactions marked in the checkbox commences. The result of this process is then displayed on the “Signature Result Page.”
After you enter the security code and click the “Sign” button, the “Signature Result Page” appears. This page displays the time the signature process started and total number of transactions selected to be signed. This screen also displays the number of transactions for which the signing process was not completed successfully.
List of results
This section repeats the basic
information about the transactions to be
signed. Furthermore, the detailed result of the signing process is displayed here for each transaction (e.g., “You finally signed this order”).
After being signed successfully, transactions usually appear in their respective transactions overviews, where they have either In Bank status (e.g., for domestic and foreign payment orders,) or
Active status (e.g., for standing orders).
How to transfer transactions to the Signature Folder?
After you click the “Save & Sign” button on an active order form (e.g., a domestic payment), you will be automatically redirected to the “Signature” screen, where the transaction is included in the Signature Folder.
Before signing the transaction and sending it the Bank, you must tick off the box next to each transaction in the list. There are two options:
• Automatic ticking off of transaction – the application automatically ticks off all the transactions in the list.
• Manual ticking off of transactions – you must tick off each transaction manually. The automatic ticking option in the Signature Folder can be set in Settings > Banking > Signatures – “Preselected orders.”
Another button on the form – “Save & New” – saves the transaction to the “Signature” folder to be signed at a later time and automatically displays a blank form where you can enter another
transaction. The “Save” button saves the transaction in the “Signature” folder to be signed at a later time and displays the respective “transactions overview” where the transaction will be displayed with “To sign” status.
You can return to the Signature Folder at any time while working with the application by clicking the “Signature” menu item.
Important:
Transactions without signature remain saved in the internet banking application and are not transferred to the Bank, and therefore the Bank will not process them. When logging out from the application, a message appears notifying you of unsigned transactions in the Signature Folder (refer to chapter “Logout from the application”).
10 MESSAGES
The Messages menu provides for secure, two-way communication
between you and the Bank directly within the internet banking application. To send a message to the Bank, use the “New message” button. You can manage the incoming messages in the Inbox folder. All outgoing messages can be found in the Outbox folder. A new feature is the option to attach files to the messages sent both to and from the Bank. In addition to this innovation, the Bank can now provide you with such important information as changes in the business terms and conditions or in the price list by means of a so-called obligatory message, which appears after you log into the application. The application allows you to proceed only after you click OK.
10.1 Inbox
Incoming messages may be managed from the Inbox overview. The incoming messages are sorted by date and they may be further processed.
The list of messages displays the date a message was received, its subject, the topic of a message, and an indication whether a message contains an attachment. Its name and size are displayed, too. The list may be sorted by the headings of the columns. Messages may also be filtered by topic and date of sending. To do so, use the drop-down list at the top of the screen.
10.2 Outbox
To create a message, click the “New message” button. A window appears where you can enter a topic (technical or general) and a subject of the message. The “Message” field is intended for the body text of the message.
To attach a file to the message, click “Attachments” and choose a file from your hard disk. Then click “Add file.” The file name will appear in the list below the text. Then, check the box next to the message you want to send and click OK. Clicking the “Send” button will dispatch the message to the Bank.