84 set forth in Rule 60FF-6.005(6)(b) 85
set forth in Rule 60FF-6.005(6)(c) 86 set forth in Rule 60FF-6.005(6)(b) 87 set forth in Rule 60FF-6.005(6)(d) 88 set forth in Rule 60FF-6.005(4)(a)
county personnel, service providers, and vendors that provide the facilities, network, and equipment for E911. Each county should develop a schedule to test critical components of the 911 system with critical components being tested on a monthly basis, i.e., generators, UPS devices, etc. and other components on a yearly basis. All mutual aid and inter-local agreements needed should also be developed. In Type 3 systems establish an alternate safety agency to which voice only calls can be routed over existing seven- or ten-digit telephone lines. The E911 Emergency Operations Plan should include contingencies for:
Full or partial loss of communication service to a PSAP operations Loss of a PSAP
Loss of a tandem switch or selective router Loss of a central office
Central office isolation End office isolation Loss of the DBMS Loss of the ALI node
Loss of the IP network circuit Loss of the backup PSAP
Loss of a county system in its entirety
It is recommended that each county work with another county to provide a repository of backup information and electronic media for protection of their database, mapping, and E911 data.
4.4.1 Backup Systems
PSAP and network equipment is designed to be very reliable. However, there is always a possibility that equipment or network failure could immobilize a particular PSAP. This could be the result of hurricanes,
tornadoes, flooding, lighting, power surges, cable cuts, central office or local equipment failure, or any numerous other items.
The county 911 coordinator should assess the potential of each PSAP for such an occurrence and should take action to minimize the impact. The possibilities to be considered include:
Arranging for backup PSAP operations Diverse cable routing
Building protection Spare equipment
4.4.2 Federal Contingency Planning
In creating and establishing emergency plans and protocols for the county PSAPs, the county 911 coordinator should address federal emergency management and public safety recommendations. Plans should be developed to respond to emergency situations that will mitigate the impact of natural disasters and other emergencies.
4.4.2.1 National Incident Management System
When developing and incorporating response plans by multiple agencies, all contingencies related to the interruption and restoration of 911 services should be addressed. Federal Emergency Management Agency (FEMA) is part of the U.S. Department of Homeland Security (DHS), and it deals with natural disasters, acts of terrorism, and other man-made disasters. The National Incident Management Divisionprovides a unified approach to incident management; standard command and management structures; and an emphasis on preparedness, mutual aid, and resource management, so responders from different jurisdictions and disciplines can work together when responding to natural disasters and emergencies, including acts of terrorism. National Incident Management System (NIMS) Compliance and Training information is available at
http://www.fema.gov/emergency/nims/index.shtm.
4.4.2.2 Pandemic Influenza
Counties are encouraged to review the recommendations and guiding principles for PSAPs available from U.S. Department of Transportation (DOT), National Highway Traffic Safety Administration (NHTSA): EMS
Pandemic Influenza Guidelines for Statewide Adoption and Preparing for Pandemic Influenza: Recommendations for Protocol Development for 911 Personnel and Public Safety Answering Points (PSAPs). They are available online at http://www.ems.gov.
4.4.3 Telecommunications Service Priority
All critical communication lines for the county’s 911 system should be enrolled in the Telecommunications Service Priority (TSP) Program. This FCC mandate directs the telecommunication service providers to give preferential treatment to users enrolled in the program when there is a disruption of service, regardless of the cause or when a new line is added. The program is managed by the DHS and there is an enrollment and a monthly fee per line. The service website is available at URL http://tsp.ncs.gov/. The expenditure for this service is an
allowable E911 Fee expenditure as listed on the E911 Board Information web page. Select Opinion on Allowable 911 Fee Expenditures at the following URL:
http://dms.myflorida.com/suncom/public_safety_bureau/florida_e911/e911_board_information.
4.5 Database Development
Database development of existing systems requires a coordinated effort between the county 911 coordinator and the service provider. This coordinated effort allows the county 911 coordinator to become familiar with and develop data to meet the requirements of existing service provider address data in creating current MSAGs89. During the MSAG creation process, other sources of address data should be utilized to ensure the most accurate and complete set of address data.
In addition to meeting requirements of the service provider, considerations should be made to synchronize MSAG data with Computer Aided Dispatch (CAD) systems and other governmental address data sets. The ongoing maintenance of the MSAG continues the management of address data between various systems, including, the Property Appraiser’s Office, Real Estate, Engineering, Zoning, and Road Maintenance departments, Florida Department of Transportation (FDOT), and United States Postal Service (USPS).
A vital source in maintaining accurate and complete MSAG data is the addressing authorities within each county. One business model used by counties to ensure this vital connection is placement of addressing authority
responsibility under the county 911 coordinator’s oversight. It is the objective of the county 911 coordinator that a uniform sequential addressing scheme be used throughout all jurisdictions in the county, with a focus on the elimination and prevention of duplicate street names. Re-naming streets and re-numbering addresses are often troublesome for those affected. It is important that the county 911 coordinator or addressing authority make sure that the public is informed about the importance and necessity of any required changes.
The next step in developing the MSAG is for the county 911 coordinator to analyze a county map containing all public safety agencies’ jurisdictional boundaries. This map illustrates the overlap of jurisdictional coverage for the various public safety agencies providing law enforcement, fire, and emergency medical services (EMS). Each unique overlap must have a unique identifying number called an emergency service number, or ESN. The ESN identifies the following for all telephone main stations in that associated area:
Primary PSAP