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You can override global settings for SAP RFC analysis by configuring rules for particular user-defined software services.

To change monitoring parameters: Configuring Services

1. After the software service is defined, right-click the Rules table to open the context menu and choose Add.

The Rule Configuration window opens.

2. On the Services tab, define services to be monitored. For more information, see Configuring Rules for User-Defined Software Services in the Data Center Real User Monitoring Citrix/Windows Terminal Services Monitoring User Guide. By default, the port number is 3300.

Configuring operation settings

If the Use global or Inherit from global settings checkbox is selected in your definition while configuring software services, the global setting for that option takes precedence over the specific monitoring configuration.

3. Define how the attributes, metrics or parameters should be extracted, where they should be reported and as what should they be reported.

• Choose how value should be reported

Define how the extracted value should be reported in CAS or ADS. CAS counts occurrences of the defined attribute while ADS reports on actual values retrieved. You can define the extracted value as Attribute, Metric, Parameter or User

• Choose where given value should be reported Value reported as Attribute

Select the group based on automatically detected sets of operation attributes:

SAP RFC error, SAP RFC error indicator, Group 3, Group 4, Group 5 Value reported as Metric

Select the group based on sets of metrics: Group 1, Group 2, Group 3, Group

4, Group 5

Value reported as Parameter

Select the group based on automatically detected sets of parameters: Group 1,

Group 2, Group 3, Group 4, Task name, Module name, Service name Value reported as User

Automatically reported in User name group. • Choose source to extract value from

You can choose from which Field ID the value should be extracted. Options include

Predefined set for Field IDs, Custom entry where you can manually enter the Field

ID or a default set of CPIC errors.

Predefined field

Selecting a predefined Field ID will set the Field type automatically and known value decoding rules will be applied.

Custom field

Selecting the Custom option, you will have to select the value transformation method (Field type) and provide additional information depending on which method was selected. Make sure your custom entry uses the correct format:

0xNNNNN where “NNNNN” can be any value in 2-bytes hex format.

CPIC Error

This option will attempt to extract the value from an error occurring in Common Programming Interface-Communications API (available only for Attribute definition).

• Apply given regular expression to the value

This required field enables you to match and extract a particular value from the parameter name in the observed traffic.

Configuring additional options

4. Change the settings for monitoring TCP session-related options.

Enable monitoring of persistent TCP sessions

We highly recommend that you enable this option for SAP monitoring.

When this option is selected, non-SYN sessions (TCP sessions for which the start was not recorded) are included in the TCP statistics. When enabled, this option generally does not negatively affect the reported data because the SAP analyzer

dynamically calculates network metrics. When disabled in the SAP software service rule, the report servers may show issues with missing traffic.

5. Optional: Change the settings for monitoring operation load time threshold or select ADS-related options.

Operation load time threshold

An operation that takes more than this many seconds is considered slow. When Inherit

from global setting is selected, the global setting is used. The global threshold value

depends on the analyzer.

Safe Threshold

Use this option to exclude long-executing operations (in minutes) from average measurements. This improves the precision of reporting for typical interactive operations while maintaining the full scope of SAP transaction monitoring.

Operations longer than the value set in Safe Threshold will be excluded from average measurements.

SAP server time method

Define the method of calculating the server time for SAP GUI. This impacts reports showing metrics for the operations, hits and aggregate metrics for operations and hits.

first – The server time from the first observed operation is reported. last – The server time from the last observed operation is reported.

average – The average server time based on all observed operations is reported. max – The maximum server time from all observed operations is reported. sum – The sum of all operation server times is reported.

Generate sequenced transactions and ADS data

Select this option to provide data to the report server that consists of low-level protocol information, such as raw HTTP traffic data, which enables you to view the full HTTP request-response dialog.

Configuring availability

6. Define the availability by enabling or disabling specific attempts to be included in availability calculation.

For more information, see Configuring SAP RFC Availability [p. 60].

C H A P T E R 7

Configuring AMD to Monitor SAP GUI over HTTP