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working in libraries and to introduce library service to those wishing to enter the field . The certificate provides an overview of library public services, technical services, media, and computer hardware and software . An internship is available for those not currently employed in a library . The mission is to prepare paraprofessionals for all aspects of library work, with particular emphasis on technology related aspects of the field .

LEArninG OUtCOMES

Upon successful completion of the Library Technical Assistant Program, students will be able to:

1 . Demonstrate competence in Public Service areas

1 .1 Demonstrate knowledge of library circulation systems and effectively use Capital’s circulation system in particular

1 .2 Demonstrate knowledge and effectively use the OCLC Interlibrary Loan system

1 .3 Display knowledge of the types of public services offered at different types of libraries

1 .4 Demonstrate knowledge and effectively use basic reference sources 1 .5 Demonstrate and effectively use basic reference interview

techniques

1 .6 Understand the reference function as it pertains to various types of libraries

2 . Demonstrate competence in Technical Services areas

2 .1 Display understanding of cataloging and processing terminology 2 .2 Demonstrate knowledge of cataloging tools, such as AACR2, Dewey

Decimal Classification, Library of Congress Classification and Subject Headings and online bibliographic utilities, such as OCLC

2 .3 Demonstrate knowledge of the MARC record 2 .4 Display understanding of the role of serials in libraries 2 .5 Display understanding of the acquisitions process

3 . Demonstrate competence in utilizing library and information technology 3 .1 Effectively use HTML to create materials for the World Wide Web 4 . Think critically and demonstrate ability in information competence

4 .1 . Effectively utilize library and information databases 4 .2 Critically evaluate information found in library databases and the

Internet

CERTIFICATE PROGRAMS — continued

† Pre-requisite required . Refer to Course Description section on page 94 . ‡ Students currently working in libraries can substitute another appropriate

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5 . Apply knowledge gained throughout the program

5 .1 Successfully complete an internship at an academic, public school or public library

5 .2 Develop a portfolio of projects encompassing written projects and web pages created

Credits

CSA 105 Introduction to Software Applications 3 † ENG 101 Composition 3 LIB* 101 Introduction to Library Public Services 3 LIB *102 Introduction to Cataloging and Technical Services 3 CST* 150 Web Design and Development I 3 COM* 105 Introduction to Visual Communication . 3 __ __ Lib*, CoM*, CSC*, CSa* or CSt* elective 3 † LIB *202 Supervised Field Placement ‡ 3 total Credits: 24

managEmEnT

Designed for students who want a concentration in the area of management and management-related subjects . This may be used to further their present careers or to augment a degree already held in a different subject area . Credits earned can be used for transfer into the Associate in Science Degree Management Program or as transfer credits to other institutions .

LEArninG OUtCOMES

Upon successful completion of all program requirements, graduates will: 1 . Demonstrate basic knowledge of management, human resources,

marketing, accounting, business law and CIS in a management position or business ownership

2 . Organize thoughts and ideas and communicate, using proper business writing techniques as well as verbal presentation skills, in a manner that can be easily understood in the business environment .

3 . Demonstrate a responsible attitude in relationships with employers, fellow employees, teams and the internal and external organizational influences . 4 . Solve mathematical problems related to various aspects of management

including accounting and other phases of business ownership . 5 . Understand and practice the four managerial functions of planning,

organizing, leading and controlling, as well as the nature and responsibilities of the changing roles of managers .

6 . Develop an understanding of the decision-making process and demonstrate effective, ethical and legal decision-making .

7 . Have a working knowledge of marketing plans, including target markets, segmentation, sales, advertising, promotions and public relations . 8 . Demonstrate an ability to define management problems, examine

alternatives and decide on the best course of action .

9 . Develop a personal philosophy of management, in order to perform as a manager, coach, leader, or business owner .

10 . Develop an understanding of the nature of change, how to manage change and how to adapt to the accelerating global environment .

11 . Demonstrate an understanding of the competitive pressures brought by effectiveness, efficiency and innovation issues on organizations .

12 . Have the ability to interpret and choose the appropriate follow-up on management information from various sources such as financial statements, annual reports and publications .

13 . Understand the importance of proper customer service techniques in order to be competitive in today’s local and global marketplaces .

14 . Demonstrate interpersonal skills, such as teamwork, problem-solving, conflict resolution, leadership, motivation, cultural diversity and communication that are required in the work place .

15 . Understand the historical foundations of management and the evolution of the “new” workplace and the “new” manager, now known as a “coach” . 16 . Apply critical thinking and creativity in solving business problems . 17 . Create effective business plans .

18 . Train employees in proper customer service techniques .

Credits

† ACC* 115 Principles of Financial Accounting 4 † ACC* 117 Principles of Managerial Accounting 3 CSA* 105 Introduction to Software Applications 3 BMG* 202 Principles of Management 3 † BMG* 210 Organizational Behavior 3 † BMG* 220 Human Resource Management 3 BMK* 201 Principles of Marketing 3 † Mat* ___ Mathematics elective 3 total Credits: 25

managEmEnT:

EnTrEprEnEUrship

Upon completion of the certificate, graduates will have skills and knowledge that will position them for success in a small business and will have begun study towards an associate degree . The degree will prepare students for entry level positions in management, advancement or transfer to a four-year institution .

LEArninG OUtCOMES

(See Learning Outcomes under Entrepreneurship Option, page 75)

Credits

† ENG* 101 Composition OR 3 † BBG* 210 Business Communication

CSA* 105 Introduction to Software Applications OR 3 CSC* 101 Introduction to Computers

† ACC* 115 Principles of Financial Accounting 4 † BBG* 234 Legal Environment of Business 3 BMG* 202 Principles of Management 3 BMK* 201 Principles of Marketing 3 † BES* 118 Small Business Management 3 BMK* 123 Principles of Customer Service 3 † BBG* 294 Business Internship 3 total Credits: 28

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† Pre-requisite required . Refer to Course Description section on page 93 .

mEDiCal assisTing

This program provides education and training in administrative and clinical duties required for a Medical Assisting career . Course requirements for this program are sequenced to begin with essential skills before moving on to more complex skill mastery . Upon successful completion of course study, the student completes the program through a hands-on experience in the medical field (externship) . Graduates of the program will possess entry-level competency in administrative and clinical areas and will qualify for career opportunities in physicians’ offices, ambulatory care centers, laboratories, and hospitals . Program objectives are met through simulated clinical laboratory sessions, lecture courses and the externship .

It should be noted that individuals currently employed by medical facilities may qualify to register for the more advanced course offerings .

Graduates will have the opportunity to continue their education in the Medical Assisting Associate in Science Degree Program .

LEArninG OUtCOMES

1 . Clear and effective communication skills

2 . Entry-level competency in the performance of administrative duties 3 . Entry-level competency in the performance of clinical duties 4 . Application of legal concepts to health care practice 5 . Provision of patient instruction

6 . Participation in operational functions

FirSt SemeSter Credits

BIO* 115 Human Biology1 ₄

MED* 125 Medical Terminology1 ₃

MED* 170 Law & Ethics for Health Professionals1 ₃

CSA* 105 Introduction to Software Applications 3

SeCond SemeSter

† MED* 114 Administrative Medical Office Assisting 4 † MED* 131 Clinical Medical Assisting 3 † MED* 141 Lab Principles for Medical Assisting 3 † MED* 250 Principles of Pharmacology 3

upon Completion oF the above CourSeS

† MED* 280 Medical Assisting Externship ‡ 4 total Credits: 30

1 _{These courses must be taken in the 1}st _{semester of the certificate program .}

‡ Prior to beginning the externship, student must submit documentation of Adult/Child/Infant CPR and First Aid Certification, and a minimum grade of C in the following courses: MED* 141, MED* 131, MED* 250 and MED* 114 . Students in the Medical Assisting program are financially responsible for books, uniforms, transportation, and CPR/First Aid fees, in addition to college tuition and fees . NOTE: Graduates of the Medical Assisting Certificate Program are not eligible to sit

for National Certification Exams through AAMA and AMT organizations .

mEnTal hEalTh assisTanT

The Mental Health certificate will prepare students for entry level positions as mental health aids, work in rehabilitation agencies, or at other mental health agencies . Mental health aids may be assigned to work under the supervision of a case social worker or trained psychologist to handle a wide range of case management responsibilities .

LEArninG OUtCOMES

1 . Knowledge of the history and foundation of the human service profession 2 . Entry-level skills in the area of strategies and intervention

3 . Ability to work collaboratively in groups

4 . Application of skills and methods with different populations in need 5 . Entry-level competency in the performance of case management needs

assessment, group work, interviewing process and client engagement

Credits

† ENG* 101 Composition 3 HSE* 134 Introduction to the Mental Health System 3 HSE* 202 Introduction to Counseling / Interviewing 3 HSE* 243 Human Services Skills and Methods 3 † HSE* 287 Practicum in Mental Health 3 PSY* 105 Group Dynamics 3 † PSY* 245 Abnormal Psychology 3 SOC* 235 Introduction to Social Welfare 3 SOC* 117 Minorities in the U .S . OR 3 † PSY* 253 Multicultural Issues in Psychology

total Credits: 27

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