Reacción de fraguado

The Contractor must include a Training Plan and Sample Training and User Guides. Materials must be modifiable by the subscriber and the subscriber must be licensed to reproduce them as needed for the life of the contract. Materials and information provided should include the following:

eCW Response:

eClinicalWorks understands Serial 10037-RFP requires the following:

2.4.1 Training Methodology and delivery mode (e.g.: on-site, corporate, online). Include the length and scope of the training classes.

eCW Response:

eClinicalWorks has a well-qualified and highly trained staff of trainers who are certified to train customers on the many functionalities of the eClinicalWorks Unified EMR/PM Solution. eCW is committed to providing that level of training required by each practice to ensure a smooth transition from the paper-based or legacy EMR system to the eClinicalWorks solution. In addition to on-site and headquarters training, eCW has many resources available at My eClinicalWorks that can be accessed by customers at any time via a secure password, i.e., tutorials, videos, user guides, etc. Webinars are scheduled monthly on a variety of topics. Listings are posted at My eClinicalWorks.

When the contract is signed, an eClinicalWorks Project Manager will be assigned to your account and will be responsible for the coordinating the following training-related activities:

 Develop the training team

 Determine training strategy and timeline

 Set up training environments with pseudo clients and scenarios

 Set up practice environments in coordination with Application Analyst and Clinical Systems Coordinator

 Determine proficiency process and propose to HR

 Develop training outline, materials, and curriculum, specific to each role for all EMR training

 Coordinate instructor training seminars (train the trainer)

 Schedule, organize, and deliver onsite support during go-live

 Communicate to end users and facilitate ongoing training support

Training is offered for every user, i.e. front office personnel, doctors and nurses, billing staff, etc. The schedule is developed to meet the requirements of the practice. Training can be provided on-site or at eClinicalWorks and consists of user-specific, “hands-on” computer based lessons in a classroom setting.

A work flow analysis is performed to customize the on-site training to meet the specific needs of the clinic.

Additional computer-based training can be accessed at https://my.eclinicalworks.com Training Guidelines:

 The Office/Practice Manager should view the Initial Setup tutorial found on the My eClinicalWorks and begin setting up the software.

 The Billing personnel must be present on Day 1 of training and should view the Foundations of Billing tutorial found on the My eClinicalWorks.

 During training, eClinicalWorks recommends that doctor’s appointments be scheduled for double the appointment time (e.g. for a 15 minutes visit schedule 30 minutes). This will allow the doctor to have time to finish chart notes.

 Note: eClinicalWorks does not recommend a full patient load during training. Work with the Project Manager to discuss the best scenario for the practice.

 Allow time for personnel to be trained in the different areas if their roles overlap.

 A training database is provided and can be available for further training after the implementation is complete.

Trainers will bring in a Checklist for the Office/Practice Manager or Doctor to sign upon completion of training.

Trainers in turn will give one copy to the practice and submit one copy to the Project Manager at eClinicalWorks.

The following minimum number of hours should be allocated during training for each user to fully benefit from the training:

 Providers - 12 hours – 16 hours

 Billers - 12 hours

 Front Office & Mid Office – 8 hours

eClinicalWorks on-site training includes guidance on those tools within the eClinicalWorks application that apply to Meaningful Use.

eClinicalWorks shall provide training, guidance and instruction to county users in accordance with the guidelines and policies outlined in Section 2.4 and priced per Exhibit A and A-1.

2.4.2 Description of minimum computer skills needed for users and any pre-training assessments.

eCW Response:

Users should have a basic computer literacy including general knowledge of a PC and Windows applications.

eClinicalWorks is an intuitive software program to use allowing users to navigate through pull-down menus, icons, and window buttons. eCW can perform a computer skills assessment in order for the practice to provide remedial training if necessary. eCW trainers are experienced with all levels of computer users and will ensure that the training experience is positive for all skill levels.

2.4.3 Online, on-demand/self-service modules description and access to online training demonstration (if available).

eCW Response:

The following is available on-line at My eClinicalWorks.

 Training on the efficient use of the on-line administrative and user reference manuals (which are included as part of the installation and are available in pdf. format at the Customer Support Portal)

 Hardware/OS manuals are provided by your IT vendor

 Training tutorials are available at https://my.eclinicalworks.com, which can be viewed at the user’s convenience.

2.4.4 Training curriculum must be stated by job category or role (list each job category or role included in your training - physician, nurses, front and back office support staff, etc.)

eCW Response:

Trainings are geared for all end user roles (physician, front office, billing staff, etc.). As outlined above, eClinicalWorks pays special attention to the different needs of the various roles in a typical practice.

2.4.5 Training strategy for the following scenarios:

2.4.5.1 A small practice with 1 to 5 users per practice.

2.4.5.2 A medium practice with 6-50 users per practice.

2.4.5.3 Practitioners operating in the field and away from a traditional clinic setting (e.g.: outreach visit, homeless shelter, transition center, rehabilitation home, etc.).

eCW Response:

All scenarios require training by eClinicalWorks personnel. Some larger practices choose to employ a Train-the-Trainer approach. This comprehensive certification training program is targeted towards those clients who need an in-depth understanding of all the functionalities of the eCW electronic medical record and practice management (EMR/PM) system, from Front Office through Mid-Office, to Billing and Claims generation and patient check-out in the Back Office. The Train-the-Trainer program for clients is identical to the training provided to the eCW certified training staff.

This program gives the student the opportunity to interact with their practice, to get a feel for the actual experience of training others in a familiar environment, and observe the similarities and differences in the legacy workflow vs.

electronically driven workflows. It provokes thought about how the practice workflow may or may not be conducive to the pending EMR/PM implementation, and provides guidance about how the existing workflows can be modified to accommodate efficient use of eClinicalWorks.

Students are able to use the class notes to create fictitious scenarios at the completion of each hands-on session. The workflow- related scenarios can be discussed with the trainer on the last day of the training.

The Train-the-Trainer program leaves the users with comprehensive knowledge of functionality of the eClinicalWorks Unified EMR/PM Solution. The desired outcome is for the user to become a certified eCW trainer, capable of training others within the practice, group, or enterprise in all aspects of eCW. Train-the-Trainer is particularly useful for those groups, networks, or enterprise-class clients who are planning a phased implementation with numerous sites or plan to expand the number of providers and users within their practice or group.