This tender comprises of following SRS which are detailed in Annexure I.
Schedule Number
Name of SRS
1 Requirement specification for Back office Annexure I(a)
2 Requirement specification for Web Portal Development Annexure I (b) 3 Requirement specification for Voice Recording, Call Centre and IVR
Annexure I (c)
4 Requirement specification for STP Annexure I(d)
10.6. ELIGIBILITY CRITERIA
Only the Bidders who meet all the qualifications mentioned in the Eligibility Criteria in Annexure C of this tender document are eligible to participate in the tender.
10.7. TERMS & CONDITIONS
The Terms and conditions for Bidders who participate in this tender are specified in the section named “Terms and Conditions” (Annexure A). These terms and conditions are binding on all the Bidders. These terms and conditions will also form part of the purchase order, to be issued to the successful Bidder(s) on the outcome of the tender process.
10.8. PROPOSAL OWNERSHIP
The proposal and all supporting documentation submitted by the Bidder shall become the property of the Company.
11. ADDRESS FOR COMMUNICATION
Offers should be addressed to the following officer at the address given below:
Sr. Vice President
Corp Bank Securities Limited Veena Chambers, Mezzanine Floor, 21, Dalal Street, Fort
Mumbai – 400023
12. MODIFICATION AND WITHDRAWAL OF OFFERS
Bidders are not allowed to modify their offers once submitted. However, Bidders are allowed to withdraw their offers any time before the last date and time specified for receipt of offers. No offer can be withdrawn by a Bidder after the closing date and time for submission of offers.
13. OPENING OF TECHNICAL OFFERS BY CORPBANK SECURITIES LIMITED
13.1. Only the Bidders who have submitted their offers in response to this tender are permitted to attend the opening of technical offers. Technical bids received by the Company will be opened in the presence of the bidders‟ representatives who choose to attend the opening on the date and time specified above. Bidders can depute one person as their representative to attend the technical bid opening. The representative has to submit an authority letter duly signed by the bidder, authorizing him to represent and attend technical bid opening process on behalf of the bidder. The name of the bidders qualified under technical evaluation will be announced after the evaluation process by the Committee.
Those qualified bidders can depute one person as their representative to attend the commercial bid opening. The representative has to submit an authority letter duly signed by the bidder, authorizing him to represent and attend commercial bid opening process on behalf of the bidder.
The Company will publish changes in terms and conditions, if any, and the clarifications on bids/ bid documents on the parent Company’s website www.corpbank.com as per the schedule given above. The bidders shall visit the website to find the clarifications and corrigendum, if any.
Earnest Money Deposit (EMD) and Tender Price must accompany the Technical Bid as specified in this tender document. Bids received without EMD and/or Tender Price will be rejected.
13.2. Technical Evaluation: Technical evaluation will be considered on the basis of the following:
13.2.1. Bidder’s eligibility criteria mentioned in this document.
13.2.2. Scope of this document especially as per Annexure I.
13.2.3. A Committee constituted by the Company shall evaluate the technical Bids and the decision of the Committee regarding acceptance of any or rejection of any or all the technical bids shall be final and binding.
13.2.4. During evaluation of the bids, the Company may, at its discretion, ask the bidder for clarification of its bid if required. The request for clarification and the response shall be in writing / email and no change in the substance of the bid shall be sought, offered, or permitted.
13.2.5. Bidder’s experience of supplying similar items in other Broking houses.
Vendors’ claim of its supply in other Companies would not be considered if it is not submitted in the letter heads of such Companies as mentioned in Annexure C.
13.2.6. Bidder’s capability to deploy sufficient number of team members with qualification and experience of project to install the items and train the Staff members of the Company.
13.2.7. Number of on-site man days provided by the Vendor for training, installation etc.
13.2.8. Adequacy of deliverables.
13.2.9. Modularity of the framework proposed in the bid.
13.2.10. Feedback from bidder’s clients.
13.2.11. Scores will be allotted as per evaluation matrix finalized by a Committee constituted by the Company.
13.2.12. Bidders who achieve overall score of 75% & above will qualify for the next stage of evaluation (i.e. commercial bid evaluation). The evaluation matrix is attached as Annexure Q.
13.3. Commercial Evaluation:
13.3.1. Total cost shall be exclusive of all taxes and but including AMC applicable for 4 years excluding the warranty period of at least one year.
13.3.2. The commercial bid will be evaluated based upon lowest quote only.
13.3.3. The commercial bids of those vendors only that have cleared technical stage shall be opened.
13.3.4. The bidder may give an optional quote separately for upgradation / activation of the software to include retail and commodities segment including Web based Back office for clients and mobile app in the commercial bid and such quote shall be valid for 3 years. The quote for up gradation / activation of the software to include retail segment and commodities segment including Web based Back office for clients and mobile app will not be considered for commercial bid evaluation.
14. PRELIMINARY SCRUTINY
Offers from Bidders not meeting the qualification criteria will be rejected.
The Company will scrutinize the offers received to determine whether they are complete and as per tender requirement, whether any errors have been made in the offer, whether technical documentation as asked for and required to evaluate the offer has been submitted, whether the documents have been properly signed and whether items are offered as per the tender requirements.
15. CLARIFICATION OF OFFERS
To assist in the scrutiny, evaluation and comparison of offers, the Company may, at its discretion, ask some or all Bidders for clarifications on the offer made by them. The Bidder’s response to such clarifications will necessarily be in writing.
16. NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER
The Company shall be under no obligation to accept the lowest or any other offer received in response to this Tender and reserves its right to reject all the offers including incomplete offers without assigning any reason whatsoever.
17. DOCUMENTATION
The following information should be furnished along with the Technical bid by means of printed technical brochures as per checklist provided.
• Model numbers / Brand names of all the items quoted.
• Specifications of all items asked along with technical specifications brochures.
• Version number in case of software. It is required to indicate if the software requires any particular version of the operating system for compatibility.
• Software(s), which will be supplied free, and the ones that will be charged for, should be clearly indicated. Restrictions on software usage, if any, should also be mentioned.
18. SUBMISSION OF TECHNICAL DETAILS
It is mandatory to provide the technical details in the exact format of Technical Details &
Specifications (Annexure I) given in this tender.
The offer may not be evaluated/may be rejected by the Company in case of non-adherence to the format or partial submission of technical information as per the format given in the offer.
The Company shall not allow/permit changes in the technical specifications after due date for submission of offers.
The relevant product information brand and model number offered, printed product brochure, technical specification sheets etc. should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification.
19. FORMAT FOR TECHNICAL OFFER
The Technical Offer should be made in an organized, structured and neat manner along with Brochures/leaflets etc., should not be submitted in loose form and should also be properly paginated. The Bidder shall provide information on the acceptance of the terms exactly as per the Annexure K.
The comments in the Deviation Column of technical details is permitted only if compliance column is shown 'No', otherwise it will be construed as complied as per the requirement of the Bank.
Please note that specifying deviation elsewhere in the offer document will not be considered. If there is any deviation the same should be mentioned in the Technical offer with compliance column clearly marked as 'No'.
Similarly compliance of Terms and Conditions of the Tender should be clearly stated in the Compliance Table itself and should not be covered elsewhere in the offer document. If so, such deviations will not be considered and it will be construed as complied as per the requirement specified in the Tender.
The format and order for submission of Technical Offer should be as follows:
1. Index
2. Undertaking as per Annexure B
3. Reference letters from clients as mentioned in Annexure C
4. Terms and Conditions Compliance Table in the format mentioned in Annexure E
5. Details of the Bidder, as per Annexure F 6. Track record of installation as per Annexure G
7. Details of Service Centers in the format prescribed in Annexure H
8. Technical Offer as per specifications as given in Annexure I, complete with all columns duly filled in
9. Covering letter. This should be as per Annexure J
10. Bill of Materials and Price Schedule as per Annexure K- Technical Version. This table should not contain any price information in Technical Offer.
11. Letter of undertaking of Authenticity as per Annexure P
12. Warranty and AMC details. This should not contain any price information in Technical Offer.
13. Delivery schedule.
14. Technical Documentation (Product brochures, leaflets, manuals etc.). An index of technical documentation submitted with the offer must be enclosed.
15. Software details, if any.
16. Bidders’ Financial Details (audited Balance Sheets & Profit and Loss account etc.) and other supporting documents, as asked in the tender document.
17. A declaration by the bidder that he has not made any modification in the original copy of the tender and his bid would be liable for rejection if otherwise.
20. FORMAT FOR COMMERCIAL OFFER
The Commercial offer must not contradict the technical offer in any manner. Statement or request for deviation in either Technical specifications or Terms & Conditions specified in the Tender should not form part of Commercial Offer. In case if any commercial offers contain such requests or submissions the offer will be summarily rejected without any further process or communication in this regard. Any commercial offer, which is conditional and /or qualified or subjected to suggestions, will also be summarily rejected.
The suggested format for submission of Commercial offer is as follows:
1. Index
2. Covering letter as given in Annexure L.
3. Commercial Version of Bill of Materials and Price Schedule (as per Annexure M- Commercial version). This annexure must contain all price information, including acceptance of AMC rate.
4. A statement that the Bidder is agreeable to the Payment schedule given in the tender.
5. All these should be properly paginated.
21. ALTERNATIVE OFFERS
Each offer should specify a single solution, which is cost effective and meeting the tender specifications, and does not include any alternatives. The Bidder desirous of bidding for two or more requirements should submit separate Offer for each requirement. Each offer/alternative offer should be complete in all respects and should not make cross-reference to details given in other offer/alternative offer. Every such alternative Offer should be in separate cover and should accompany separate EMD & Tender Cost.
Offers made without EMD & Tender cost will be rejected. For each requirement, a separate EMD
& Tender Cost must be submitted. In case, offers are submitted for more than one requirement with only one EMD & tender Cost, then the Company will consider the first offer for evaluation and subsequent offers will not be evaluated at any cost.
22. COSTS & CURRENCY
The offer must be made in Indian Rupees only, including the following:
1. Cost of the software / equipment
2. Installation and commissioning charges, if any,
3. Not less than one year comprehensive replacement on-site warranty. This period will start from the date of delivery or bill date whichever is later for each item offered by the bidder.
4. Packing, Transportation and Forwarding charges up to the site.
5. Insurance to cover equipment up to the installation of equipment at Company’s site and handing it over to the Company.
6. AMC, exclusive of all taxes.
7. Bidders have to make their own arrangements for obtaining road permits wherever needed.
23. FIXED PRICE
The commercial offer shall be on a fixed price basis, exclusive of taxes (viz., Sales Tax and/or VAT, Service tax etc). No price variation relating to increases in customs duty, excise, dollar price variation etc. will be permitted.
24. PRICE COMPARISON
The Bank will consider the Five years TCO (total cost of ownership) for the purpose of price comparisons as follows:
Five years TCO = Cost of Software / Systems with not less than one year warranty as per Annexure M (as per Fixed Price Clause above) exclusive of all taxes (viz., Sales Tax and/or VAT, Service tax) + 4 years post-warranty AMC charges exclusive of taxes.
25. NO NEGOTIATION
It is absolutely essential for the Bidders to quote the lowest price at the time of making the offer in their own interest. If required, the Company will enter into price negotiations, ONLY with the lowest quoting Bidder, whose offer is found to be technically compliant to tender specifications.
26. SHORT LISTING OF BIDDERS
The Company will prepare a short-list of technically qualifying Bidders and the commercial offers of only these Bidders will be opened. The Company will intimate the date and time of opening of Commercial Offers to the Bidders whose Offer is technically in line with the tender requirements.
27. ISSUE OF PURCHASE ORDERS
The Company proposes to place Purchase Orders in staggered manner for different requirements depending upon the Company’s requirements.
28. LIABILITIES OF CORPBANK SECURITIES LIMITED
This tender is not an offer by the Company, but an invitation for Bidder responses. No contractual obligation on behalf of the Company, whatsoever, shall arise from the tender process
unless and until a formal contract is signed and executed by duly authorized officers of the Company and the Bidder.
29. PROPOSAL PROCESS MANAGEMENT
The Company reserves the right to reject all proposals, to request one or more re-submissions or clarifications from one or more Bidders, or to cancel the process in part or whole. No Bidder is obligated to respond to or to continue to respond to the tender. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in the tender, subsequent presentation and contract negotiation processes.
30. DOWNLOADING OF TENDER DOCUMENT FROM WEBSITE
The tender document is also available for download from the Parent Bank’s website http://www.corpbank.com/tenders . Those who choose to download the tender from our website are required to pay the price of tender at the time of submission of their offer. They are also required to confirm in writing that they have not modified any part of the tender and they will abide by the same. If any Bidder fails to pay the price of the tender, the said offer will be rejected.
In case of any dispute/discrepancy the physical version of the tender available with the Company will be final & binding on all who participate in the tender.
ANNEXURE A - TERMS & CONDITIONS Terms & Conditions
1. Technical Inspection and Performance Evaluation
The Company reserves its right to carry out a technical inspection and performance evaluation of software / equipments / devices offered by short-listed Bidders.
2. Payment
The Company will make payment as follows:
• No advance payment will be made.
• First payment of 50% of the bill amount shall be paid on delivery
• Second 50% shall be paid after successful installation, implementation of application and acceptance by the Company.
• The Successful bidder shall submit Performance Bank Guarantee (as per the format prescribed by the Bank) for 10% of the bid amount valid for the warranty period or one year whichever is later immediately on receipt of purchase order and before the delivery of items.
3. Pricing & Payments
The price offered to Company must be in Indian rupees, exclusive of taxes (viz., Sales Tax and/or VAT, Service tax). However, the prices should include duties now and in future such as Excise, Octroi, Entry Tax, Customs duty, packing, forwarding, import and custom clearance, transportation, insurance till delivery at site, cost of installation, commissioning and comprehensive on-site maintenance services under warranty.
The rate will be on a fixed price basis, exclusive of all taxes (viz., Sales Tax and/or VAT, Service tax). No price variation relating to increases in customs duty, excise, dollar price variation etc. will be permitted.
4. Delivery & Installation
The Bidder shall be responsible for delivery and installation of the Software / products ordered at the site and for making them fully functional at no additional charge within 2 weeks from the date of delivery instruction. The Company reserves to itself the right to place release orders in phases depending upon the project requirements. The Bidder shall be responsible for immediate delivery of the items ordered on receipt of such release orders.
In the event of the Company agreeing to extend the date of delivery at the request of Bidder, it is a condition precedent that the validity of Bank Guarantee shall also be extended by further period as required by the Company before the expiry of the original Bank Guarantee. Failure to do so will be treated as breach of contract. In such an event the advance paid to Bidder will become returnable to the Company forthwith and the Company reserves its right to foreclose the Bank Guarantee.
Appropriate insurance to cover the products for the transit period and till the time of its acceptance by the Company at the respective site is to be taken by the Bidder. At the discretion of the Company, there will be an acceptance test conducted by the Bidder in presence of the Company officials and/or its nominated consultants after installation of complete software / equipments. In case of serious discrepancy in products supplied, the Company may cancel the entire purchase order and return them back to the Bidder at Bidder’s costs and risks.
The Company will not arrange for any Road Permit/Sales Tax clearance for delivery of products and the Bidder is required to make its own arrangements for the same.
5. Completeness of Installation
The installation will be deemed as incomplete if any component of the software / equipment is not delivered or is delivered but not installed and/or not operational or not acceptable to the Company after acceptance testing/examination.
In such an event, the supply & installation will be termed as incomplete and it will not be accepted and warranty period will not commence. The entire site will be accepted after complete
In such an event, the supply & installation will be termed as incomplete and it will not be accepted and warranty period will not commence. The entire site will be accepted after complete